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| CASE CLOSED |
CASE DROPPED |
Nov 30, -1 |
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| RENTAL DETAILS |
Address : 9113 Woodpark ln Apt.c
City, State - Zip : Knoxville, Tennessee - 37923. |
| COMPLAINT DETAILS (from renter) |
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We got bed bugs about a month and a half after we moved in, at first we thought it was mosquitos, or fleas and we told the landlord about problem they said we have a bugman who comes monthly. We told him about the problem and he checked and said we have bed bugs and asked where they came from, and we did not know where they came from, then told us to keep quiet about it. He said he would take care of it. other tenants in the complex complained saying they had them as well, then he did a 6 month chemical spray once a week for the remainder of the 6 months. Still did not get rid of them. They told us to get rid of our furniture and clean entire apartment spotless. We did the following as told, threw out all furniture and replaced all of it,3 beds, and dressers, and all beddings, sheets, pillows, blankets, etc. we have spent a total of $5,107 replacing furniture, buying steam cleaner as advised to do, buying sprays, and bombs before he told us not to use them, for he had chemical to spray. We have taken our daughter to the hospital several times over the biting and scaring on her arms ,legs, back, stomach, and neck. Doctors told us the bed bugs were causing her stress which led to her not starting her period for 3 months.We also consulted Primary Care Physician on our sons bites and scars from biting. We have gone to the hospital as well for a staph infection and they told us as well it was from the bed bug bites. Now we tell the bugman when he comes monthly(which he has not came this month) that they have not gone away, and he said he wants to do the 6 month process over again. have pictures and if needed documents/receipts from hospital, and replacement of furniture. This process has been going on for over a year, and we are wanting to move soon, and are afraid of taking them with us when we finally can move.
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| INVESTIGATING AGENT - REMARKS (24) |
| Agent |
Date |
Response |
| SYSTEM |
Sep 27, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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| SYSTEM |
Sep 26, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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| SYSTEM |
Sep 26, 2013 |
Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure. |
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| SYSTEM |
Sep 26, 2013 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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| SYSTEM |
Sep 26, 2013 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
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| SYSTEM |
Sep 26, 2013 |
CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early. |
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| SYSTEM |
Sep 26, 2013 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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| SYSTEM |
Sep 26, 2013 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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| SYSTEM |
Sep 26, 2013 |
No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed. |
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| SYSTEM |
Sep 3, 2013 |
FINAL RESPONSE DEADLINE: A final response deadline has been set for: September 10, 2013
by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2748 is pending final notice and response from landlord. |
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| SYSTEM |
Sep 3, 2013 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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| SYSTEM |
Sep 1, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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| SYSTEM |
Sep 1, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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| SYSTEM |
Aug 29, 2013 |
An email confirmation was sent to the tenant at 08-29-2013 11:14:54. The email included a confirmation of the complaint filing, case number, and pin. |
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| SYSTEM |
Aug 24, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 30, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2748 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Aug 24, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Mark Brun,Beth Brun
234 Morrell RD Ste.109 Knoxville, Tennessee 37919
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42033739 |
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| SYSTEM |
Aug 24, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2748. |
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| SYSTEM |
Aug 24, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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| SYSTEM |
Aug 24, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Aug 21, 2013 |
An email confirmation was sent to the tenant at 08-21-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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| SYSTEM |
Aug 21, 2013 |
An email confirmation was sent to the tenant at 08-21-2013. The email included a confirmation of the complaint filing, case number, and pin. |
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| SYSTEM |
Aug 21, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about breach agreement, bed bugs has been filed pertaining to 23-2748 or Mark Brun,Beth Brun located in Knoxville, Tennessee 37919. Case is pending mailing confirmation. |
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| SYSTEM |
Aug 21, 2013 |
Complaint 23-2748 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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