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Landlord Complaint Record: #23-2917

Jackson Branch Apartments    |    Yvette Mccullar    |    Dallas    ,    Texas 75243    Landlord Complaint 23-2917

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CASE CLOSED

CASE DROPPED

Nov 30, -1

CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

RENTAL DETAILS
Address               :    City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)
Refund of security deposit in the amount of $318.00. I don't understand why I can't receive a refund when I never signed a lease. I spoke with a leasing agent and explained my reason for not moving due to medical issues in which I cannot return to work at this present time. If I'm not working how can I pay my rent this is something out of my control and is an act of God. I would really appreciate a refund.

INVESTIGATING AGENT - REMARKS (35)
Agent	Date	Response
SYSTEM Oct 8, 2013 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint. SYSTEM Oct 8, 2013 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure. SYSTEM Oct 8, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. SYSTEM Oct 8, 2013 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. SYSTEM Oct 8, 2013 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early. SYSTEM Oct 8, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. SYSTEM Oct 8, 2013 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. SYSTEM Oct 8, 2013 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed. SYSTEM Oct 1, 2013 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period. SYSTEM Oct 1, 2013 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period. SYSTEM Sep 28, 2013 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates. SYSTEM Sep 25, 2013 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates. SYSTEM Sep 25, 2013 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution. SYSTEM Sep 25, 2013 LANDLORD UNABLE: According to the response made by Yvette, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate. SYSTEM Sep 25, 2013 LANDLORD EXPLANATION: The Landlord Yvette cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: We understand in regards to Ms. Charita Guinyard concerns. Our staff has explained the Madera Residential cancellation policy to Ms. Guinyard at the time of processing her application. Ms. Guinyard was approved for the unit which was taken off the market 8/13/2013. Ms. Guinyard was contacted by Stacy Lindsey (Leasing Specialist) on 9/4/2013 to inform the customer her apartment was ready for move in. Ms. Guinyard informed Stacy she wasn't able to move in because of personal reasons. Stacy informed Ms. Guinyard per the cancellation policy of Madera Residential which Ms. Guinyard signed on 8/12/2013 her money is forfeited for liquidaed damages and she could reapply within 30 days. On 9/13/2013 Ms. Guinyard came into the office to inquire about her security deposit $260.00, $100 application deposit, and $35.00 application fee. Yvette Mccullar (Leasing Manager) explains to Ms. Guinyard her deposits are nonrefundable because she cancelled her application. The application fee is never refunded it pays fo the credit and background check. We apologize for any inconvenience this may have caused for Ms. Guinyard for these policies are enforced the same for all appicants. SYSTEM Sep 25, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: October 02, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2917 is pending final notice and response from landlord. SYSTEM Sep 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) SYSTEM Sep 25, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord. SYSTEM Sep 25, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice. SYSTEM Sep 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. SYSTEM Sep 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. SYSTEM Sep 22, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Yvette in request for an immediate response to the complaint. Pending Landlord/ Manager Response. SYSTEM Sep 22, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager. SYSTEM Sep 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2917 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER. SYSTEM Sep 15, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to: Yvette 9690 Forest Lane Dallas, Texas 75243 USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42052344 SYSTEM Sep 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2917. SYSTEM Sep 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. SYSTEM Sep 15, 2013 Complaint Accepted by RPA and is pending further processing. SYSTEM Sep 13, 2013 The RPA server has sent an initial email complaint notice to Yvette Jackson Branch Apartments concerning the Complaint filed by the tenant: Refunding Deposit. The email address was provided by the tenant at the time of filing. SYSTEM Sep 13, 2013 An email confirmation was sent to the tenant at 09-13-2013 16:25:09. The email included a confirmation of the complaint filing, case number, and pin. SYSTEM Sep 13, 2013 The RPA server has sent an initial email complaint notice to Yvette Jackson Branch Apartments concerning the Complaint filed by the tenant: Refunding Deposit. The email address was provided by the tenant at the time of filing. SYSTEM Sep 13, 2013 An email confirmation was sent to the tenant at 09-13-2013 16:19:43. The email included a confirmation of the complaint filing, case number, and pin. SYSTEM Sep 13, 2013 CONFIRMATION OF COMPLAINT: A complaint about Refunding Deposit has been filed pertaining to 23-2917 or Yvette located in Dallas, Texas 75243. Case is pending mailing confirmation. SYSTEM Sep 13, 2013 Complaint 23-2917 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.