Landlord Complaint Record: #23-2938

Hickory Village Apartments    |    Linda    |    Mishawaka    ,    Indiana 46545    Landlord Complaint 23-2938


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2938 Filing Date : Sep 17, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 18, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Sep 28, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Linda RENTER : Kept Private
Property Name : Hickory Village Apartments      
Address : 4312 Hickory Rd. Address : Kept Private
City, State - Zip : Mishawaka, Indiana - 46545. City, State - Zip : Mishawaka, Indiana - 46545.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Serious bedbug infestation
Fair Resolution according to renter :
  1. To get this problem taken care of immediately at their expense, or move me to a different apartment.
  2. Today is 10/14/13. I have been trying to reply with an update on my situation, but my comments will not post. How the heck am I supposed to get a hold of you if my comment won't post?! I even tried the live chat, and nothing happens. Please advise and DO NOT close this case. I paid $35 for what
  3. I have tried to let you know my apartment has been sprayed a total of 6 times now, and I'm still not sure the problem has been taken care of. My couch and bed are saturated with chemicals, an ruined. Linda's supervisor will not move me to another apartment until they are sure the bedbugs are gone.
  4. This is the only way this website will let me respond, so please consider this a tenant response, not just an update edit. Thank you, Lise Prestine
  5. You also ask for a ticket #. I do not see a ticket number anywhere assigned to my case. This site is extremely difficult to communicate with... not user-friendly at all. I'm beginning to think I just wasted $35. Shame on you for taking advantage of desperate people going through hard times in li

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I've had a serious bedbug infestation, and have had 4 treatments by Terminix in the past month at my cost. Linda, the manager at Hickory Village said that is policy. That I may have brought them in. They still haven't done inspections of nearby apartments, and MAY get one done on Friday. The company they use only does them on Fridays, but they are busy and might not get to it. She MAY also get someone out to spray my apartment on Friday if they aren't too busy. I've been in contact with her on this matter, but originally chose Terminix, so I could get this matter taken care of immediately, but they were unsuccessful and I am about to lose my mind living with these bedbugs. I don't have much money, so my hands are tied. Time is of the essence. Will someone please help me soon? I can't take this anymore, and am getting nowhere with management.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (27)
Agent Date Response
SYSTEM Oct 18, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 18, 2013 FINAL DISPOSITION: FORCE REQUIRED! Management failed to resolve this complaint.
SYSTEM Oct 18, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 18, 2013 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Oct 11, 2013 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Oct 11, 2013 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.
SYSTEM Oct 8, 2013 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Oct 8, 2013 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Linda Hickory Village Apartments, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Oct 8, 2013 WARNING! The landlord; Linda, of Hickory Village Apartments Mishawaka, Indiana 46545 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Oct 6, 2013 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Linda, Hickory Village Apartments failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Oct 6, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Oct 5, 2013 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Sep 28, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: October 05, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2938 is pending final notice and response from landlord.
SYSTEM Sep 28, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Sep 28, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Sep 28, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Sep 26, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 25, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 26, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 25, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 18, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 24, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2938 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 18, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Linda
4312 Hickory Rd.
Mishawaka, Indiana 46545

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42054522
SYSTEM Sep 18, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2938.
SYSTEM Sep 18, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 18, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 17, 2013 An email confirmation was sent to the tenant at 09-17-2013 11:15:47. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 17, 2013 CONFIRMATION OF COMPLAINT: A complaint about Serious bedbug infestation has been filed pertaining to 23-2938 or Linda located in Mishawaka, Indiana 46545. Case is pending mailing confirmation.
SYSTEM Sep 17, 2013 Complaint 23-2938 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.