Landlord Complaint Record: #23-2990

William Penn Realty Group    |    Sam Ginsburg    |    Philadelphia    ,    Pennsylvania 19103    Landlord Complaint 23-2990


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CASE CLOSED UNRESOLVED May 5, 2014


UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.
 



Case Number : 23-2990 Filing Date : Sep 24, 2013
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code 1 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 4, 2013
States the bugs were IDed as bed bugs and explains action taken.
upload Kept Private Renter Oct 3, 2013
States that bed bugs were IDed because last week I was told by WPRG's exterminator that the bugs from my pictures were not bed bugs.
upload Kept Private Renter Oct 3, 2013
States that bed bugs were IDed because last week I was told by WPRG's exterminator that the bugs from my pictures were not bed bugs.
upload Kept Private Renter Sep 30, 2013
Receipt/ contract for bug extermination
upload Kept Private Renter Sep 30, 2013
2 on arm
upload Kept Private Renter Sep 30, 2013
Cont.
upload Kept Private Renter Sep 30, 2013
States that landlord will exterminate.
upload Kept Private Renter Sep 30, 2013
Inside adjacent kitchen cabinet
upload Kept Private Renter Sep 30, 2013
Wiped up from one kitchen cabinet
upload Kept Private Renter Sep 30, 2013
One of the bugs from my bed
upload Kept Private RPA Mailing Center Sep 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Oct 7, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Sam Ginsburg RENTER : Kept Private
Property Name : William Penn Realty Group      
Address : 19 s 21st St Address : Kept Private
City, State - Zip : Philadelphia, Pennsylvania - 19103. City, State - Zip : Philadelphia, Pennsylvania - 19147.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement- wouldn't pay to exterminate bed bugs
Fair Resolution according to renter :
  1. 1. Reimburse for at least 705$ extermination fee 2. Reimburse RPA fee 3.exterminate rest of apts in building

RENTAL DETAILS
Address               :   
City, State - Zip   :   , 0 - .

COMPLAINT DETAILS (from renter)

Last Monday night(9/16) I discovered bed bugs in my bedroom. I hadn't Noticed any before and had no bite marks before this day. I also hadn't slept in my bed since Thursday (9/12). I immediately called William Penn Realty Group and left a message asking that they have someone exterminate ASAP. Tuesday (9/17) morning I hadn't received a call back so I called and they told me since I had been a resident over 2 years I was responsible for the charge because "I obviously brought them into the apartment". So, I looked over my lease which said nothing about these charges being my responsibility after a certain amount of time. In fact, the lease states that they promise to exterminate to keep the apartment free of bugs and pests. However, I didn't have time to wait around so I had an exterminator come Tuesday 9/17 and put it on a credit card since I can't afford to pay that much right now. Especially on top of all the other expenses I've had as a result of this incident. My roommate and I went around to the other tenants in the building to see if they had seen any bugs and the rental company hadn't even notified them that we had bugs in the building!They didn't even send anyone to inspect. This made me angry because they made me pay an extermination fee that would be useless if the rest of the building had been infested because they would just come back to our apt. After we got our apartment exterminated, we had to wipe everything down and I noticed that my kitchen cabinets which are elevated were infested with bed bugs. I am almost positive they were in the cabinets before my bedroom because there were so many more and the wall the cabinets are on is right next to my bedroom/ bed so they could've easily traveled through the wall. On Wednesday(9/18) Mark called me and asked what company I was using to exterminate and if they could do the other tenants in the building. I explained that I took care of my apartment already and the other apartments in the building were not my problem. I explained that my lease said nothing about my roommate and I being responsible for extermination of bed bugs and that I was going to file a claim and he hung up on me. I haven't spoken to him or anyone else from the company since. Other tenants in the building who have moved in after us said they had to sign a paper saying they had to pay for bed bug extermination but we never had to sign anything like that so I don't see how it's fair for them to place the responsibility on me.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Oct 15, 2013 76.99.150.188 Their exterminator never offered to come inspect my unit. Also, did they contact me to tell me the rest of the building had been inspected. The only reason I found out was because I contacted them several times. They told me I had to get my own exterminator when I first told them about the issue so that's what I did and now they are saying their exterminator wanted to come inspect my unit which is untrue I was never offered that. I sent him pictures but that was all he asked for. Also, I haven't been in this apartment 3 years but only two and their exterminator told me themself the bugs could've been there for a long period of time based on where they were found. I can see that this issue will not be resolved through the RPA so if I don't take it to court I will just post how terrible this rental company is all over the internet and recommend that people do not rent from them. They broke the lease by not exterminating and I will not be living there another year as their management and customer service is atrocious. I can only hope to stop others from experiencing this lack of consideration for their tenants.
Renter Oct 15, 2013 76.99.150.188 Explain why you can't accept / Offer Alternative Resolution.
Landlord Oct 15, 2013 173.15.139.13 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (38)
Agent Date Response
SYSTEM May 5, 2014 The case has received a disposition of: 'Unresolved' Neither party was able to reach an agreement or resolution.
SYSTEM Oct 15, 2013 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Oct 15, 2013 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Oct 15, 2013 LANDLORD UNABLE: According to the response made by Mark, Ellen, Mary Sue, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Oct 15, 2013 LANDLORD EXPLANATION: The Landlord Mark, Ellen, Mary Sue cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: We have had the rest of the building inspected and were given a certificate that the remaining units were free of bed bugs. our exterminator offered to meet the tenant and inspect her unit as he believes they are not bedbugs tenant refused and did not schedule with our exterminator. Tenant is responsible for treating bedbugs as the tenants brought them into the unit. The tenant has occupied the unit for 3 years with no previous history of bedbugs in the unit .
SYSTEM Oct 15, 2013 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Mark, Ellen, Mary Sue, William Penn Realty Group failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Oct 15, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Oct 14, 2013 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Breach of Agreement- wouldn't pay to exterminate bed bugs." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM Oct 14, 2013 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Oct 7, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: October 14, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2990 is pending final notice and response from landlord.
SYSTEM Oct 7, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 7, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Oct 7, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Oct 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Oct 4, 2013 New image uploaded by Tenant.
SYSTEM Oct 4, 2013 EMAIL TO LANDLORD: The RPA has sent an email reminder to Mark, Ellen, Mary Sue in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Oct 4, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Oct 3, 2013 New image uploaded by Tenant.
SYSTEM Oct 3, 2013 New image uploaded by Tenant.
SYSTEM Sep 30, 2013 New image uploaded by Tenant.
SYSTEM Sep 30, 2013 New image uploaded by Tenant.
SYSTEM Sep 30, 2013 New image uploaded by Tenant.
SYSTEM Sep 30, 2013 New image uploaded by Tenant.
SYSTEM Sep 30, 2013 New image uploaded by Tenant.
SYSTEM Sep 30, 2013 New image uploaded by Tenant.
SYSTEM Sep 30, 2013 New image uploaded by Tenant.
SYSTEM Sep 27, 2013 Delivery Estimate: The complaint notice sent to Mark, Ellen, Mary Sue 23-2990 Philadelphia, Pennsylvania should have arrived or will arrive within 24 hours.
SYSTEM Sep 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 03, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2990 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 27, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Mark, Ellen, Mary Sue
PO Box 2170
Philadelphia, Pennsylvania 19103

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42059844
SYSTEM Sep 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2990.
SYSTEM Sep 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 27, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 24, 2013 The RPA server has sent an initial email complaint notice to Mark, Ellen, Mary Sue William Penn Realty Group concerning the Complaint filed by the tenant: Breach of Agreement- wouldn't pay to exterminate bed bugs. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 24, 2013 An email confirmation was sent to the tenant at 09-24-2013 14:53:48. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 24, 2013 CONFIRMATION OF COMPLAINT: A complaint about Breach of Agreement- wouldn't pay to exterminate bed bugs has been filed pertaining to 23-2990 or Mark, Ellen, Mary Sue located in Philadelphia , Pennsylvania 19103. Case is pending mailing confirmation.
SYSTEM Sep 24, 2013 Complaint 23-2990 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.