Landlord Complaint Record: #23-3040

Arden Pointe    |    Misti Mitchell    |    Laurel    ,    Maryland 20708    Landlord Complaint 23-3040


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-3040 Filing Date : Sep 30, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Oct 8, 2013
Attached is a copy of the lease showing resident can be charged for treatments, a copy of the letter informing resident of treatment dates and a copy of the entermination report
upload Kept Private RPA Mailing Center Oct 1, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Misti Mitchell RENTER : Kept Private
Property Name : Arden Pointe      
Address : 13301 Arden Way Address : Kept Private
City, State - Zip : Laurel, Maryland - 20708. City, State - Zip : Laurel, Maryland - 20708.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed bugs/mice
Fair Resolution according to renter :
  1. Landlord covers all extermination fees 2. Reimburse for RPA feed. 3. More intensive regular extermination checks

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

My husband and I are waking up with bite marks on our backs. We have lived here for three years and never experienced bedbugs. Maintence had been coming in and out of everyone apartments doing restorations ever since they switched companies: laurel square is now Arden point, and bed bugs can travel on shies and your clothes. We been continually getting new neighbors. Also, anytime exterminators come into the building, I'm unsure of what they've exactly done. We've had problems before with mice. You can here them running through the walls. Our neighbors downstairs bangged on the walls to make them stop. They've come in our home to fill in cracks within our walls. We keep our apartment very clean. I'm unsure where they the bed bugs/mice are coming from and how they got here, but we are completely upset.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Oct 8, 2013 69.143.242.10 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Oct 8, 2013 LANDLORD UNABLE: According to the response made by Donaldson group, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Oct 8, 2013 LANDLORD EXPLANATION: The Landlord Donaldson group cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: There is a section in the lease agreement explaining residents can be charged for extermination. Letters went to resident with treatment dates and how to prepare and notified resident if not prepared there would be a charge. Letter was sent October 1, 2013 for scheduled treatment on October 4, 2013. the resident was not prepared for treatment when the extermination company arrived and has charged the $150 non prep fee. We will not reimburse for RPA fee. We conduct weekly extermination checks on a rotation with 100 bulidings but we will come out for additional inspections at the residents request.
SYSTEM Oct 8, 2013 New file uploaded by Landlord.
SYSTEM Oct 8, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Oct 1, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 07, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3040 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 1, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3040.
SYSTEM Oct 1, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 1, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 1, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 30, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bed bugs/mice has been filed pertaining to 23-3040 or Donaldson group located in Laurel, Maryland 20708. Case is pending mailing confirmation.
SYSTEM Sep 30, 2013 Complaint 23-3040 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.