Landlord Complaint Record: #23-3309

The Realty Connection    |    Pat Marsonette    |    Eugene    ,    Oregon 97401    Landlord Complaint 23-3309

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 23-3309 Filing Date : Nov 14, 2013
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 14, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Pat Marsonette RENTER : Kept Private
Property Name : The Realty Connection      
Address : 1374 Willamette Street #9 Address : Kept Private
City, State - Zip : Eugene, Oregon - 97401. City, State - Zip : Springfield, Oregon - 97478.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Illegal Eviction, Refund Of Deposit, Maintenance Person
Fair Resolution according to renter :
  1. Refund Of $950 Deposit And Rent Until I Find Another Home

Address               :   
City, State - Zip   :   , - .


My home was flooded with sewer water containing feces, urine, feminine hygiene products, toilet paper, and anything else one puts down a toilet. The maintenance person did not call a plumber two days before the flood when I called and told him that the sewer had backed up again. I had to clean up all the mess that day and the two times prior to the total flood which was in July 2013. I was harassed, yelled at, threatened, and demanded to move all of my belongings from the house as soon as possible but no later than November 1st or the sheriff would be summoned to physically remove me and my belongings. Almost all of this communication is in the form of a voice mail. My mother, uncle, and myself spent four days moving everything out of the house and cleaning the entire upstairs. Downstairs my mom cleaned the stove, refrigerator, windows, and cupboards. I did not attempt to clean the upstairs carpet because both my cats were soaked with sewer water before they could get up the stairs, I walked through the sewer water and up and down the stairs to retrieve some of my belongings, and clothing soaked with sewer water was thrown on the stair landing. With all those events the health department said the carpet would need to be replaced.

From Date IP Address Response

Agent Date Response
SYSTEM Nov 17, 2013 Delivery Estimate: The complaint notice sent to Pat Marsonette The Realty Connection Eugene, Oregon should have arrived or will arrive within 24 hours.

SYSTEM Nov 15, 2013 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Nov 15, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Nov 14, 2013 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42098546

SYSTEM Nov 14, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Nov 14, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 20, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3309 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 14, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Pat Marsonette
1374 Willamette Street #9
Eugene, Oregon 97401

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42098546

SYSTEM Nov 14, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3309.

SYSTEM Nov 14, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 14, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM Nov 14, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 14, 2013 An email confirmation was sent to the tenant at 11-14-2013 14:21:08. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 14, 2013 CONFIRMATION OF COMPLAINT: A complaint about Illegal eviction, refund of deposit, maintenance person has been filed pertaining to 23-3309 or Pat Marsonette located in Eugene, Oregon 97401. Case is pending mailing confirmation.

SYSTEM Nov 14, 2013 Complaint 23-3309 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.