Landlord Complaint Record: #23-3469

Malibu Apartments    |    Yolanda Sosa    |    Tucson    ,    Arizona 85737    Landlord Complaint 23-3469


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3469 Filing Date : Dec 18, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Dec 21, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Dec 31, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Yolanda Sosa RENTER : Kept Private
Property Name : Malibu Apartments      
Address : 3665 N 1st Ave Address : Kept Private
City, State - Zip : Tucson, Arizona - 85737. City, State - Zip : Oro Valley, Arizona - 85737.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Return Of Upfront Rental Dollars
Fair Resolution according to renter :
  1. Refund Of $200.00 For 16 Days Of Returned Rent From 11/27/2013 -12/12/2013

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

This is a security deposit “demand” letter. Unfortunately, I was not happy with my returned deposit of 145.09 that you issued me on Dec.13, 2013 after my son Paul Carter was requested to move out per your written request of immediate eviction which was placed on my son’s door apt. 21 on 11/19/2013. After our conversion on 11/18/2013 we discussed a friendly move out process by me which we agreed upon to be weekend of Nov. 23/24. You left the door unlocked so I could remove his items. That effort was done and we left the apartment as clean as when he entered on September 12, 2013. I returned the keys to you on Nov. 26, 2013 and we briefly spoke about the return of the security deposit. During the rental agreement process you requested 3 months of upfront rent at $375.00 per month as well as a $500.00 security deposit due to his criminal record and not having a job. I issued you $1625.00 check and he signed a month to month agreement. Payment received for the period of 9/12/2013 through 12/12/2013. You held back approx. $100.00 for cleaning fee, $25.00 for lock exchange, and $199.00 for lawyer fee. End result was you issued me 149.09. I requested a return for the 16 days of rent we had prepaid upfront per your request. I returned keys to you on 11/26/2013. Rent was paid up to 12/12/2013. This is 16 days of rent that should have been returned for the amount of $200.00. The law requires you return this money as it was not forfeited for non-payment of any kind. Eviction is the request of a landlord to move from the occupied area. We pleasantly did so without court issued papers and in friendly manner. In addition you did not return my security deposit in the allowed time period of 14 days per Arizona State law. Key turn over date was 11/26/2013. Security deposit return was issued to me on Dec. 13, 2013. Which is 17 days. I tried contacting you 3 times on your phone 519-9283 to retrieve my deposit back. On 11/26/13, 12/6/2013, and 12/11/13. The law entitles me to at least $200.00 of returned rent. If I do not receive this money by Dec 31, 2013. I will need to pursue a small claims with assistance from my lawyer.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (24)
Agent Date Response
SYSTEM Jan 10, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Jan 10, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jan 10, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Jan 10, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Yolanda Sosa Malibu Apartments, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Jan 10, 2014 WARNING! The landlord; Yolanda Sosa, of Malibu Apartments Tucson, Arizona 85737 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Jan 8, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Yolanda Sosa, Malibu Apartments failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Jan 8, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Jan 7, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Dec 31, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: January 07, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3469 is pending final notice and response from landlord.
SYSTEM Dec 31, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Dec 31, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Dec 31, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Dec 29, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Dec 29, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Dec 28, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Dec 21, 2013 Delivery Estimate: The complaint notice sent to Yolanda Sosa 23-3469 Tucson, Arizona should have arrived or will arrive within 24 hours.
SYSTEM Dec 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3469 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 21, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda Sosa
3665 N 1st Ave
Tucson, Arizona 85737

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42121206
SYSTEM Dec 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3469.
SYSTEM Dec 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Dec 21, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 18, 2013 An email confirmation was sent to the tenant at 12-18-2013 16:56:55. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Dec 18, 2013 CONFIRMATION OF COMPLAINT: A complaint about Return of upfront rental dollars has been filed pertaining to 23-3469 or Yolanda Sosa located in Tucson, Arizona 85737. Case is pending mailing confirmation.
SYSTEM Dec 18, 2013 Complaint 23-3469 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.