Landlord Complaint Record: #23-3473

Timber Point Apartments    |    Cynthia Smith    |    Indianapolis    ,    Indiana 46256    Landlord Complaint 23-3473


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 


REPORT ONLY : This case will not be assigned to an RPA® Agent.
Case Number : 23-3473 Filing Date : Dec 19, 2013
Investigating Agent : N/A (Report Only) Case Disposition : N/A (Report Only)
Complaint Level : Code Landlord Response : N/A (Report Only)

SUPPORTING DETAILS N/A (Report Only)
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Dec 21, 2013
These are the stairs to my apartment building. It's snowed 3 times and each time it gets worse.
upload Kept Private Renter Dec 21, 2013
These are the stairs to my apartment building. It's snowed 3 times and each time it gets worse.
upload Kept Private Renter Dec 21, 2013
This is where I slipped and fell the final time sending me to the hospital.
upload Kept Private Renter Dec 21, 2013
The hallways has been like this since July.
upload Kept Private RPA Mailing Center Dec 24, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Cynthia Smith RENTER : Kept Private
Property Name : Timber Point Apartments      
Address : 6201 Newberry Road Address : Kept Private
City, State - Zip : Indianapolis, Indiana - 46256. City, State - Zip : Indianapolis, Indiana - 46256.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Safety Issues/Slip and Fall/Burglary
Fair Resolution according to renter :
  1. $0 balance
  2. Move out January 31 or when I can find a new place without penalty or further payment
  3. Compensation for medical bills

RENTAL DETAILS
Address               :   6238 Newberry Court Apt 102
City, State - Zip   :   Indianapolis, Indiana - 46256.

COMPLAINT DETAILS (from renter)

Since moving in, I've been harassed by complex contracted workers, followed to my apartment, threatened my lease has my name spelled incorrectly, I've been billed incorrectly from the start, management has changed, I've slipped and fallen on snow and ice covered roads and stairs 3 times, the final time resulting in me rushing to the hospital with a concussion. I receive almost daily notices on my door, every unit around me is under construction which I was not informed of when I moved in, they've attempted to evict me once already, my home was burglarized and everything of value was stolen, the complex charged me to change my locks, and now I want nothing more than to leave.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Landlord Jan 21, 2014 173.167.144.126 Explain why you can't accept / Offer Alternative Resolution.
Renter Dec 26, 2013 70.198.64.63 1.I have been under the care of a doctor since the fall for a severe concussion. I am missing work as a result.

INVESTIGATING AGENT - REMARKS (28)
Agent Date Response
SYSTEM Feb 3, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Feb 3, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Feb 3, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Feb 3, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Feb 3, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Feb 3, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Feb 3, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Feb 3, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Jan 27, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Jan 27, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Jan 24, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Jan 21, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Jan 21, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Jan 21, 2014 LANDLORD UNABLE: According to the response made by Ashley, Cindy, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Jan 21, 2014 LANDLORD EXPLANATION: The Landlord Ashley, Cindy cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: We received several voicemails from Michael Josen in the month of December regarding that he fell in the snow and the office personnel phoned him several times with no response from him. We have made many attempts to contact him regarding this situation as well as his balance due. Michael has had an outstanding balance with us since the 1st of October and he has not submitted payment for rent. We have not received any paperwork from any Dr.s or from the Police Dept regarding the alleged break in. We went to his apartment and changed his lock per his request; and in doing so we did not see any damage or signs of forced entry to his door or lock. The maintenance staff overhead Michael tell the Police that nothing relevant was missing from his apartment.
SYSTEM Dec 24, 2013 Delivery Estimate: The complaint notice sent to Ashley, Cindy 23-3473 Indianapolis, Indiana should have arrived or will arrive within 24 hours.
SYSTEM Dec 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3473 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 24, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Ashley, Cindy
6201 Newberry Road
Indianapolis, Indiana 46256

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Dec 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3473.
SYSTEM Dec 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Dec 24, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 21, 2013 New image uploaded by Tenant.
SYSTEM Dec 21, 2013 New image uploaded by Tenant.
SYSTEM Dec 21, 2013 New image uploaded by Tenant.
SYSTEM Dec 21, 2013 New image uploaded by Tenant.
SYSTEM Dec 21, 2013 The RPA server has sent an initial email complaint notice to Ashley, Cindy Timber Point Apartments concerning the Complaint filed by the tenant: Safety Issues/Slip and Fall/Burglary. The email address was provided by the tenant at the time of filing.
SYSTEM Dec 21, 2013 An email confirmation was sent to the tenant at 12-21-2013 12:54:54. The email included a confirmation of the complaint filing, case number, and pin.