Landlord Complaint Record: #23-3535

Lakeview Associates, Inc    |    Chicago    ,    Illinois 60657    Landlord Complaint 23-3535

Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page

WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3535 Filing Date : Jan 8, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jan 9, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Lakeview Associates, Inc RENTER : Kept Private
Property Name :      
Address : 644 W Surf Suite 106 Address : Kept Private
City, State - Zip : Chicago, Illinois - 60657. City, State - Zip : Chicago, Illinois - 60614.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Multiple Roach Problems
Fair Resolution according to renter :
  1. 1-. End My Lease 1 Month Early. 2- Refund The $35 RPA Fee.

Address               :   
City, State - Zip   :   , - .


My lease began May 1st, 2013. In June I had some roaches in the kitchen and bathroom. Right away I alerted management and was assured this was unheard of in the building and it would be resolved. What no one knew is the cabinets in the kitchen are not fully attached to the wall which leaves a gap. When maintenance sprayed above and on top of these the white powder got over 80% of my dry foods and all the dishes. All unsealed food had to be thrown away and my dishes needed to be washed. Management's resolution to this was taking $75 off of my next month rent for the food I lost but would not reimburse me for cleaning supplies or the 6 hours it took to clean up. 3 additional times I saw a roach in the kitchen and informed management. Each time my unit was sprayed and that was that. I have also used a more natural remedy of bay leaves wrapped in dryer sheets. The smell is said to help with roaches and other bugs. Now to final bell. Last night when I arrived home from work it was time to make dinner. I cooked some food and did a basic pick-up but like most people I wanted to enjoy my meal while it was hot. After eating I brought my plate to the kitchen and there was a roach next to the sink. I sprayed it into the sink and killed it. Then I not only cleaned up from my meal but also gave the kitchen a real scrub. When I moved the tilted plastic tray that sits beneath my dish drain there was quite a few droppings which tells me there have been visits in the last few weeks. I have had enough and am ready for a change.When I called this morning to once again tell management about this problem I was told to the solution is to have a professional come spray rather than continue treatments used by maintenance. I was told there may be bugs in places we can't see and maybe a nest that a professional would be better skilled to destroy. I set up an appointment for the upcoming Tuesday and was told to remove all the food and dishes from my cabinets. I also cannot put the food back in for 12 to 24hours after treatment. This unit has been sprayed every few months since I moved in. Following this pattern it might need another dose when April come around. I am paying to live here, relax and feel at home. This was not provided by management during my experience here. By ended my lease early it will give management to fully clean and spray the unit without disrupting a tenants daily life.

From Date IP Address Response

Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jan 17, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 16, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jan 17, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jan 16, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jan 9, 2014 Delivery Estimate: The complaint notice sent to Lakeview Associates, Inc 23-3535 Chicago, Illinois should have arrived or will arrive within 24 hours.

SYSTEM Jan 9, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 15, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3535 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jan 9, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lakeview Associates, Inc
644 W Surf Suite 106
Chicago, Illinois 60657

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42132661

SYSTEM Jan 9, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3535.

SYSTEM Jan 9, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jan 9, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jan 8, 2014 An email confirmation was sent to the tenant at 01-08-2014 14:02:14. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jan 8, 2014 CONFIRMATION OF COMPLAINT: A complaint about Multiple roach problems has been filed pertaining to 23-3535 or Lakeview Associates, Inc located in Chicago, Illinois 60657. Case is pending mailing confirmation.

SYSTEM Jan 8, 2014 Complaint 23-3535 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.