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| CASE CLOSED |
CASE DROPPED |
Nov 30, -1 |
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| RENTAL DETAILS |
Address :
City, State - Zip : , - . |
| COMPLAINT DETAILS (from renter) |
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I have been clearly told and threatened to be officially evicted by Mr Jefferey Serber owner of the property whom I have met for the first time last Monday January 6th and been asked to start looking for another place. I have been living at this place since January 15th of 2013 and I am not contemplating moving elsewhere as I do like my apartment.
While hardwood floors have a very long lifespan and look beautiful they are notoriously noisy. The apartment building is rather old and the unit needs some repairs and modern upgrades:
- during day time there is not enough hot water pressure to allow having a shower, pressure starts coming back only after midnight and not long enough for a person to enjoy a bath; when I complained about it to the Property Manager his response was "I can't do anything about it, to fix it we would need to change the plumbing for all of the property.
- windows are a real pass through: one cannot close them properly to insulate against weather or street sound
- except for the toilet / bathroom area, the apartment has no inside doors at all, so one cannot close a door that you would expect to separate the bedroom from the kitchen area or a door between the kitchen area and the guest room: as a consequence any noise happening in the apartment can obviously be heard by the next door neighbors, especially during night time as the surrounding common noise tends to diminish, so the noise emitted if one wants to use the bathroom or take a shower gets amplified and we know what the neighbors are most likely hearing, as we can hear as well any noise that our next door neighbors do even more so if they are celebrating some Birthday or other event with friends playing music instruments and singing all night until sunshine. The walls are so thin that sometimes I get awaken by strange noises in the middle of the night only to realize that this is the breathing of my neighbors having some intimate moment.
So as common noise complaints which would never be heard by the neighbors if some of the current construction standards for new buildings were to be applied on this property. I do have a later schedule and try to act after 11pm if I was in a library: I start to get very anxious fearing that I will be having a heart attack if I was unintentionally to drop some object that I carry. This can be translated that I feel being harassed and caused unjustified stress at my sanctuary and can no longer enjoy at any time living quietly at my place.
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| INVESTIGATING AGENT - REMARKS (27) |
| Agent |
Date |
Response |
| SYSTEM |
Feb 5, 2014 |
Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure. |
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| SYSTEM |
Feb 5, 2014 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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| SYSTEM |
Feb 5, 2014 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
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| SYSTEM |
Feb 5, 2014 |
CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early. |
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| SYSTEM |
Feb 5, 2014 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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| SYSTEM |
Feb 5, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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| SYSTEM |
Feb 5, 2014 |
No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed. |
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| SYSTEM |
Jan 29, 2014 |
Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period. |
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| SYSTEM |
Jan 29, 2014 |
Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period. |
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| SYSTEM |
Jan 26, 2014 |
No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates. |
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| SYSTEM |
Jan 23, 2014 |
FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates. |
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| SYSTEM |
Jan 23, 2014 |
Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution. |
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| SYSTEM |
Jan 23, 2014 |
LANDLORD UNABLE: According to the response made by Kevin Dillener, Property Manager, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate. |
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| SYSTEM |
Jan 23, 2014 |
LANDLORD EXPLANATION: The Landlord Kevin Dillener, Property Manager cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: Tenants complaint is untruthful.
1. Unit has interior doors on bathroom and both bedroom entrances.
2. Unit has its own dedicated water heater. Hot water is not affected by time of day.
3. Unit is 300' from street and all windows close and latch properly.
4. Unit is a corner upstairs unit with no shared common walls.
5. Tenant has called LAPD on multiple occasions for domestic issues resulting from ex husband entering property and her unit.
6. Tenant has given secured gate code to several non tenants resulting in neighbors being disturbed by knocking and peering in windows.
7. Tenant has unauthorized person living in unit as stated in signed lease agreement.
8. All recorded complaints from other tenants are for the hours between 12-5 am
9. Unit was freshly remodeled one week before tenant began occupancy.
10. Unit was inspected by LAHD 2 months before occupancy with 0 violations.
11. Tenant is consistently delinquent in paying rent without applying late fee as agreed in signed lease.
12. Neighbors have been asked on multiple occasions to be let in secured property to visit unit by persons loitering in parking area.
13. Downstairs neighbor has given there notice to vacate due to unresolved issues with noise and disturbance from tenant.
All statements above are true and can be easily validated.
Any further questions should be directed to:
Jeff Serber (property owner)
jeffreyserber@gmail.com
323-791-7399 |
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| SYSTEM |
Jan 17, 2014 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 16, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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| SYSTEM |
Jan 17, 2014 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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| SYSTEM |
Jan 16, 2014 |
PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager. |
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| SYSTEM |
Jan 9, 2014 |
Delivery Estimate: The complaint notice sent to Kevin Dillener, Property Manager 23-3537 Los Angeles, California should have arrived or will arrive within 24 hours. |
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| SYSTEM |
Jan 9, 2014 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 15, 2014
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3537 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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| SYSTEM |
Jan 9, 2014 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kevin Dillener, Property Manager
5220 De Longpre Ave Los Angeles, California 90027
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42132664 |
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| SYSTEM |
Jan 9, 2014 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3537. |
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| SYSTEM |
Jan 9, 2014 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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| SYSTEM |
Jan 9, 2014 |
Complaint Accepted by RPA and is pending further processing. |
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| SYSTEM |
Jan 8, 2014 |
An email confirmation was sent to the tenant at 01-08-2014 15:00:47. The email included a confirmation of the complaint filing, case number, and pin. |
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| SYSTEM |
Jan 8, 2014 |
CONFIRMATION OF COMPLAINT: A complaint about Out of Line Complaint by Neighbors about Common Noise has been filed pertaining to 23-3537 or Kevin Dillener, Property Manager located in Los Angeles, California 90027. Case is pending mailing confirmation. |
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| SYSTEM |
Jan 8, 2014 |
Complaint 23-3537 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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