Landlord Complaint Record: #23-3537

Jeffrey serber    |    Los Angeles    ,    California 90027    Landlord Complaint 23-3537


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-3537 Filing Date : Jan 8, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jan 9, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jeffrey serber RENTER : Kept Private
Property Name :      
Address : 5220 De Longpre Ave Address : Kept Private
City, State - Zip : Los Angeles, California - 90027. City, State - Zip : LOS ANGELES, California - 90068.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Out Of Line Complaint By Neighbors About Common Noise
Fair Resolution according to renter :
  1. Installation Of Noise Underlayments, Insulation Of Walls, Installation Of Double Pane Windows

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I have been clearly told and threatened to be officially evicted by Mr Jefferey Serber owner of the property whom I have met for the first time last Monday January 6th and been asked to start looking for another place. I have been living at this place since January 15th of 2013 and I am not contemplating moving elsewhere as I do like my apartment. While hardwood floors have a very long lifespan and look beautiful they are notoriously noisy. The apartment building is rather old and the unit needs some repairs and modern upgrades: - during day time there is not enough hot water pressure to allow having a shower, pressure starts coming back only after midnight and not long enough for a person to enjoy a bath; when I complained about it to the Property Manager his response was "I can't do anything about it, to fix it we would need to change the plumbing for all of the property. - windows are a real pass through: one cannot close them properly to insulate against weather or street sound - except for the toilet / bathroom area, the apartment has no inside doors at all, so one cannot close a door that you would expect to separate the bedroom from the kitchen area or a door between the kitchen area and the guest room: as a consequence any noise happening in the apartment can obviously be heard by the next door neighbors, especially during night time as the surrounding common noise tends to diminish, so the noise emitted if one wants to use the bathroom or take a shower gets amplified and we know what the neighbors are most likely hearing, as we can hear as well any noise that our next door neighbors do even more so if they are celebrating some Birthday or other event with friends playing music instruments and singing all night until sunshine. The walls are so thin that sometimes I get awaken by strange noises in the middle of the night only to realize that this is the breathing of my neighbors having some intimate moment. So as common noise complaints which would never be heard by the neighbors if some of the current construction standards for new buildings were to be applied on this property. I do have a later schedule and try to act after 11pm if I was in a library: I start to get very anxious fearing that I will be having a heart attack if I was unintentionally to drop some object that I carry. This can be translated that I feel being harassed and caused unjustified stress at my sanctuary and can no longer enjoy at any time living quietly at my place.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jan 23, 2014 76.169.136.149 Explain why you can't accept / Offer Alternative Resolution.


INVESTIGATING AGENT - REMARKS (27)
Agent Date Response
SYSTEM Feb 5, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.

SYSTEM Feb 5, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Feb 5, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Feb 5, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.

SYSTEM Feb 5, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Feb 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Feb 5, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.

SYSTEM Jan 29, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.

SYSTEM Jan 29, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.

SYSTEM Jan 26, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.

SYSTEM Jan 23, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.

SYSTEM Jan 23, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.

SYSTEM Jan 23, 2014 LANDLORD UNABLE: According to the response made by Kevin Dillener, Property Manager, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.

SYSTEM Jan 23, 2014 LANDLORD EXPLANATION: The Landlord Kevin Dillener, Property Manager cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: Tenants complaint is untruthful. 1. Unit has interior doors on bathroom and both bedroom entrances. 2. Unit has its own dedicated water heater. Hot water is not affected by time of day. 3. Unit is 300' from street and all windows close and latch properly. 4. Unit is a corner upstairs unit with no shared common walls. 5. Tenant has called LAPD on multiple occasions for domestic issues resulting from ex husband entering property and her unit. 6. Tenant has given secured gate code to several non tenants resulting in neighbors being disturbed by knocking and peering in windows. 7. Tenant has unauthorized person living in unit as stated in signed lease agreement. 8. All recorded complaints from other tenants are for the hours between 12-5 am 9. Unit was freshly remodeled one week before tenant began occupancy. 10. Unit was inspected by LAHD 2 months before occupancy with 0 violations. 11. Tenant is consistently delinquent in paying rent without applying late fee as agreed in signed lease. 12. Neighbors have been asked on multiple occasions to be let in secured property to visit unit by persons loitering in parking area. 13. Downstairs neighbor has given there notice to vacate due to unresolved issues with noise and disturbance from tenant. All statements above are true and can be easily validated. Any further questions should be directed to: Jeff Serber (property owner) jeffreyserber@gmail.com 323-791-7399

SYSTEM Jan 17, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 16, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jan 17, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jan 16, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jan 9, 2014 Delivery Estimate: The complaint notice sent to Kevin Dillener, Property Manager 23-3537 Los Angeles, California should have arrived or will arrive within 24 hours.

SYSTEM Jan 9, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 15, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3537 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jan 9, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kevin Dillener, Property Manager
5220 De Longpre Ave
Los Angeles, California 90027

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42132664

SYSTEM Jan 9, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3537.

SYSTEM Jan 9, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jan 9, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jan 8, 2014 An email confirmation was sent to the tenant at 01-08-2014 15:00:47. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jan 8, 2014 CONFIRMATION OF COMPLAINT: A complaint about Out of Line Complaint by Neighbors about Common Noise has been filed pertaining to 23-3537 or Kevin Dillener, Property Manager located in Los Angeles, California 90027. Case is pending mailing confirmation.

SYSTEM Jan 8, 2014 Complaint 23-3537 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.