Landlord Complaint Record: #23-3633

De Miranda Management    |    Thomas Tramontin    |    Gardena    ,    California 90247    Landlord Complaint 23-3633


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-3633 Filing Date : Jan 31, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Feb 5, 2014
Revised report reflecting tenants request to waive cost to replaced damaged floors.
upload Kept Private Landlord Feb 5, 2014
Revised report reflecting tenants request to waive cost to replaced damaged floors.
upload Kept Private Landlord Feb 3, 2014
Our estimate was within 3% of the actual cost. In order to get refunds out within 21 days required, we often make estimates. In this case our estimate was very close.
upload Kept Private Landlord Feb 3, 2014
The price of the flooring was within 3% of the actual price.
upload Kept Private Landlord Jan 31, 2014
Please note we are accommodating her request to have the CA law and rental agreement required 30 days notice.

LANDLORD / MGR : Thomas Tramontin RENTER : Kept Private
Property Name : De Miranda Management      
Address : 1251 W Redondo Beach Blvd Address : Kept Private
City, State - Zip : Gardena, California - 90247. City, State - Zip : Compton, California - 90220.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problem / Utilities Paid
Fair Resolution according to renter :
  1. 1 Pay My Utilities That They Had To Pay 2 Dont Charge Me Unfairl For Flooring Y 3.Reimburse For RPA Fees

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I moved out from DMM's property last month, I went through my lease and I came across my utilities, they were supposed to pay for my trash and water bills but never did, I did. now that I'm claiming my money back, DMM is trying to give me a chargeback for the home's carpet and kitchen floor that are way to costly. I moved in October 19 2011. My lease was for 2 years. My home was broken into later on that year, I asked for help from DMM and nothing was done. My house was broken in to a second time and still nothing was done about it. the third time that this happened, i thought it was enough so i immediately moved out.as soon as i did move out, i gave DMM a call to let them know that i had to vacated the place because of the burglary, i sent the guy an email with an attached letter stating why and when i moved out.Later on that week i believe so, i received a call from a different guy from DMM literally yelling at me and threatening me telling me that if i didn't send my rent that they were going to go after my credit, that made me very uncomfortable so i decided to immediately go to their office and speak to them.so i spoke to the vice president and forwarded the message to him where i stated that i moved out, the message was never relayed to him until i went to them. He ( Tom ) understood why I left, but when I emailed him about my utilities all of this started. DMM sent me an email saying that I have to pay $700.44 for flooring repairs when I didn't even get my deposit back.

LANDLORD / TENANT RESPONSES (8)
From Date IP Address Response
Renter Feb 5, 2014 162.231.87.153 No problem, I will send the statements when they comes in the mail.
Renter Feb 5, 2014 162.231.87.153 Accept Landlord's Resolution.
Landlord Feb 5, 2014 12.132.57.18 Accept Tenant's Resolution.
Renter Feb 5, 2014 162.231.87.153 1350 S. Broadway St. Los Angeles, Ca. 90015 Attn: Marisela Delgado Thank you.
Renter Feb 5, 2014 162.231.87.153 Accept Landlord's Resolution.
Landlord Feb 5, 2014 12.132.57.18 Accept Tenant's Resolution.
Renter Feb 5, 2014 162.231.87.153 I am willing to pay what's fair for the carpet cleaning but not for a replacement because I know that's it's not necessary to replace. The linoleum in the kitchen was not damaged and if dmmgt wants to replace it for a small hole on te ground well that's their choice, that hole was done when the property was burglarized the first time, i didn't complain about it before because I just put a tape over it and didn't think it was a big deal. I will wait for the LADWP to send me the full statement of what I paid and I will send it to them ASAP. It will take some weeks for me to receive it in the mail. I still think that the prices that were given for the flooring are way to elevated. Also, Tom knows this because I spoke of it with him personally that I was told over the phone my Brian ( the person in charge of my unit ) that I didn't have to worry about paying my rent unless I moved out of te property before the 15th, which I did, I moved everything out on the 12th. He didn't relay the message to him so that's why I forwarded the email to Tom.
Renter Feb 5, 2014 162.231.87.153 Offer an Alternative Resolution.
Landlord Feb 3, 2014 12.132.57.18 Offer an Alternative Resolution.
Landlord Feb 3, 2014 162.231.87.153 Offer an Alternative Resolution.
Renter Feb 1, 2014 66.87.131.108 I am willing to pay what's fair for the carpet cleaning but not for a replacement because I know that's it's not necessary to replace. The linoleum in the kitchen was not damaged and if dmmgt wants to replace it for a small hole on te ground well that's their choice, that hole was done when the property was burglarized the first time, i didn't complain about it before because I just put a tape over it and didn't think it was a big deal. I will wait for the LADWP to send me the full statement of what I paid and I will send it to them ASAP. It will take some weeks for me to receive it in the mail. I still think that the prices that were given for the flooring are way to elevated. Also, Tom knows this because I spoke of it with him personally that I was told over the phone my Brian ( the person in charge of my unit ) that I didn't have to worry about paying my rent unless I moved out of te property before the 15th, which I did, I moved everything out on the 12th. He didn't relay the message to him so that's why I forwarded the email to Tom.
Renter Feb 1, 2014 66.87.131.108 Explain why you can't accept / Offer Alternative Resolution.
Landlord Jan 31, 2014 12.132.57.18 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (96)
Agent Date Response
SYSTEM Feb 12, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Feb 12, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Feb 12, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Feb 12, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Feb 12, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Feb 12, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Feb 12, 2014 COMPLAINT RESOLVED: Based upon the responses made to this complaint the RPA has closed this case with a disposition of "RESOLVED." Both parties were provided with reasonable time to respond. CASE CLOSED.
SYSTEM Feb 12, 2014 No Further Updates: The Case has not received any further updates and is pending closure.
SYSTEM Feb 11, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 11, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 11, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 11, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 9, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 9, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 9, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 9, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 8, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 8, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 8, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 8, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 8, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 7, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 7, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 6, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 6, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 6, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 6, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 6, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 6, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 6, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 6, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 6, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 5, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Feb 5, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Feb 5, 2014 CASE REMAINS OPEN: The Complaint Case 23-3633 will remain open through 2014-02-05 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Feb 5, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Thomas Tramontin, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Feb 5, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Thomas Tramontin has agreed to accept the tenant's purposed resolution. 1 Pay My Utilities That They Had To Pay 2 Dont Charge Me Unfairl For Flooring Y 3.Reimburse For RPA Fees Management has agreed to complete this agreement by: 2014-02-05.
SYSTEM Feb 5, 2014 ACCEPTED RESOLUTION: The tenant has accepted the resolution provided by the Landlord or Manager.
SYSTEM Feb 5, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Feb 5, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Feb 5, 2014 CASE REMAINS OPEN: The Complaint Case 23-3633 will remain open through 2014-02-05 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Feb 5, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Thomas Tramontin, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Feb 5, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Thomas Tramontin has agreed to accept the tenant's purposed resolution. 1 Pay My Utilities That They Had To Pay 2 Dont Charge Me Unfairl For Flooring Y 3.Reimburse For RPA Fees Management has agreed to complete this agreement by: 2014-02-05.
SYSTEM Feb 5, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Feb 5, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Feb 5, 2014 CASE REMAINS OPEN: The Complaint Case 23-3633 will remain open through 2014-02-05 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Feb 5, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Thomas Tramontin, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Feb 5, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Thomas Tramontin has agreed to accept the tenant's purposed resolution. 1 Pay My Utilities That They Had To Pay 2 Dont Charge Me Unfairl For Flooring Y 3.Reimburse For RPA Fees Management has agreed to complete this agreement by: 2014-02-05.
SYSTEM Feb 5, 2014 ACCEPTED RESOLUTION: The tenant has accepted the resolution provided by the Landlord or Manager.
SYSTEM Feb 5, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Feb 5, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Feb 5, 2014 CASE REMAINS OPEN: The Complaint Case 23-3633 will remain open through 2014-02-05 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Feb 5, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Thomas Tramontin, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Feb 5, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Thomas Tramontin has agreed to accept the tenant's purposed resolution. 1 Pay My Utilities That They Had To Pay 2 Dont Charge Me Unfairl For Flooring Y 3.Reimburse For RPA Fees Management has agreed to complete this agreement by: 2014-02-05.
SYSTEM Feb 5, 2014 New file uploaded by Landlord.
SYSTEM Feb 5, 2014 New file uploaded by Landlord.
SYSTEM Feb 5, 2014 Email Sent to Landlord: The RPA Servers have sent an email to landlord with the tenants new request and proposed resolution. The landlord has been informed on how to accept, or respond to the new proposal. Pending Landlord Response.
SYSTEM Feb 5, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Feb 5, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. I have a question about his Resolution
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Feb 5, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Feb 4, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 3, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Feb 3, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Feb 3, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Feb 3, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; 162.231.87.153 has offered the tenant an alternate resolution. The resolution purposed is: From the time the tenant had mentioned that the trash bill needed to be reimbursed, I let her know that we would be willing to reimburse the charges. I simply required that she provide evidence of the charges and that they were paid. She was only able to produce invoices from certain months (which I was ready willing and able to reimburse) but wanted me to reimburse for other months where she had no bills, receipts, or any proof whatsoever of amounts due or payments made. She said she would contact LADWP for that proof and wanted everything paid at once. I have attached the deposit refund report to which the tenant is referring. It shows the deposit made initially along with the charges we have deducted. They include the rent for January up until the time she turned over possession. It shows a charge for a lack of 30 days notice but we waive that with a like credit as an accommodation. We further billed for damages to the flooring (carpet and linoleum) and we will be able to prove those with an invoice once the vendor invoices the job. But the charges are not "unfair" and are quite reasonable within the industry. Further, I told her that she does not need to pay the balance at this time and we can net the trash reimbursement against the unpaid rent and damages she left the in unit. She was in contact with LADWP to get evidence of her trash payments.
SYSTEM Feb 3, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Feb 3, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Feb 3, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Feb 3, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Tom Tramontin has offered the tenant an alternate resolution. The resolution purposed is: From the time the tenant had mentioned that the trash bill needed to be reimbursed, I let her know that we would be willing to reimburse the charges. I simply required that she provide evidence of the charges and that they were paid. She was only able to produce invoices from certain months (which I was ready willing and able to reimburse) but wanted me to reimburse for other months where she had no bills, receipts, or any proof whatsoever of amounts due or payments made. She said she would contact LADWP for that proof and wanted everything paid at once. I have attached the deposit refund report to which the tenant is referring. It shows the deposit made initially along with the charges we have deducted. They include the rent for January up until the time she turned over possession. It shows a charge for a lack of 30 days notice but we waive that with a like credit as an accommodation. We further billed for damages to the flooring (carpet and linoleum) and we will be able to prove those with an invoice once the vendor invoices the job. But the charges are not "unfair" and are quite reasonable within the industry. Further, I told her that she does not need to pay the balance at this time and we can net the trash reimbursement against the unpaid rent and damages she left the in unit. She was in contact with LADWP to get evidence of her trash payments.
SYSTEM Feb 3, 2014 New file uploaded by Landlord.
SYSTEM Feb 3, 2014 New file uploaded by Landlord.
SYSTEM Feb 3, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Jan 31, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 06, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3633 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 31, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3633.
SYSTEM Jan 31, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jan 31, 2014 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jan 31, 2014 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jan 31, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 31, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Jan 31, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Jan 31, 2014 LANDLORD UNABLE: According to the response made by Tom Tramontin, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Jan 31, 2014 LANDLORD EXPLANATION: The Landlord Tom Tramontin cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: From the time the tenant had mentioned that the trash bill needed to be reimbursed, I let her know that we would be willing to reimburse the charges. I simply required that she provide evidence of the charges and that they were paid. She was only able to produce invoices from certain months (which I was ready willing and able to reimburse) but wanted me to reimburse for other months where she had no bills, receipts, or any proof whatsoever of amounts due or payments made. She said she would contact LADWP for that proof and wanted everything paid at once. I have attached the deposit refund report to which the tenant is referring. It shows the deposit made initially along with the charges we have deducted. They include the rent for January up until the time she turned over possession. It shows a charge for a lack of 30 days notice but we waive that with a like credit as an accommodation. We further billed for damages to the flooring (carpet and linoleum) and we will be able to prove those with an invoice once the vendor invoices the job. But the charges are not "unfair" and are quite reasonable within the industry. Further, I told her that she does not need to pay the balance at this time and we can net the trash reimbursement against the unpaid rent and damages she left the in unit. She was in contact with LADWP to get evidence of her trash payments.
SYSTEM Jan 31, 2014 New file uploaded by Landlord.
SYSTEM Jan 31, 2014 The RPA server has sent an initial email complaint notice to Tom Tramontin De Miranda Management concerning the Complaint filed by the tenant: Deposit Problem / Utilities Paid. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 31, 2014 An email confirmation was sent to the tenant at 01-31-2014 18:05:28. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 31, 2014 The RPA server has sent an initial email complaint notice to Tom Tramontin De Miranda Management concerning the Complaint filed by the tenant: Deposit Problem / Utilities Paid. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 31, 2014 An email confirmation was sent to the tenant at 01-31-2014 18:03:28. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 31, 2014 The RPA server has sent an initial email complaint notice to Tom Tramontin De Miranda Management concerning the Complaint filed by the tenant: Deposit Problem / Utilities Paid. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 31, 2014 An email confirmation was sent to the tenant at 01-31-2014 17:59:07. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 31, 2014 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problem / Utilities paid has been filed pertaining to 23-3633 or Tom Tramontin located in Gardena, California 90247. Case is pending mailing confirmation.
SYSTEM Jan 31, 2014 Complaint 23-3633 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.