Landlord Complaint Record: #23-3764

Sally Hanley, Dennis Hanley    |    Sewickley    ,    Pennsylvania 15143    Landlord Complaint 23-3764


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3764 Filing Date : Mar 4, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Mar 4, 2014
In this document, I have compiled all of the email correspondence between myself (Kiandra Foster) and Sally Hanley concerning our understanding of the situation after moving and our intention not to pay rent for the months of March and April.

upload Kept Private Renter Mar 4, 2014
In this document, I have compiled all of the email correspondence between myself (Kiandra Foster) and Sally Hanley concerning the excessive noise and our need to move out before the move actually took place. Note that because these emails have been copied and pasted, the message on the bottom is the first message sent, and the message on the top is the last of this series of emails.

upload Kept Private Renter Mar 4, 2014
This is the lease agreement and conditions. We extended the date of the lease to May 1st.

upload Kept Private Renter Mar 4, 2014
Pam and Roger admit that they have been noisy. As mentioned, the noise continued even after this letter was received.

upload Kept Private RPA Mailing Center Mar 5, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Mar 15, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Sally Hanley, Dennis Hanley RENTER : Kept Private
Property Name :      
Address : P.O. Box 328 Address : Kept Private
City, State - Zip : Sewickley, Pennsylvania - 15143. City, State - Zip : Munhall, Pennsylvania - 15120.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breaking Lease Due To Excessive Noise By Neighbors
Fair Resolution according to renter :
  1. Complete Break Of Lease Without Requirement To Continue Paying
  2. Reimbursement of RPA fees

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

We have been enduring excessive noise from the neighbors since the landlords, Sally and Dennis Hanley, allowed a family of 4 with 2 twin 6-year old boys to move into the upstairs apartment of our Squirrel Hill duplex. Before informing Sally and Dennis of existing problems, we attempted to resolve the noise issue with the neighbors, Pam and Roger, who admitted to the noise (see "Admittance of Noise" jpg file), but continued to remain incredibly noisy (stomping, banging, screaming, fighting, etc.). Pam and Roger became increasingly hostile towards us every time we asked for the noise to be reduced, sending texts that read, "Sleep in another room. The kids will play where they want unless you pay our rent," and intentionally making more noise above the bedrooms to punish us for our complaints. We brought these issues to the attention of Sally and Dennis on the 4th of December, 2013 (see "Email Correspondence" documents) but continued to endure excessive noise, being forced to repeatedly stay at friends' houses in order to get undisturbed sleep and study time. We specifically told Sally that the noise was impeding our lives and preventing us from functioning normally on a daily basis. On more than one occasion, Sally assured us that the neighbors would soon be moving, while Pam and Roger simultaneously communicated to us that they were not sure if or when they would move at all. So, after making repeated complaints to Sally and Dennis, who were unable to resolve the issue, we chose to move out in order to find a living space that was quieter. We moved out on February 15th, 2014, in an effort to not spend any more time waiting to see if/when the neighbors would finally leave. We paid rent through the month of February, as we did live in the apartment until mid-February. We do not feel that, given the conditions in which we were living, we should be required to pay for the months of March and April (as the lease was set to end by May 1st). *Lease conditions are attached in "Lease" document, but the end date of the official lease was extended to May 1, 2014* As Pennsylvania tenants, we are entitled to the Right of Quiet Enjoyment. This Right was not duly observed in the months during which we were forced to live in such conditions, thus invalidating the lease agreement. As a result, we vacated the premises to find housing that meets the standards of Quiet Enjoyment, and we should not be required to pay for the remaining time set by the lease agreement.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (33)
Agent Date Response
SYSTEM Mar 26, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 25, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.

SYSTEM Mar 25, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Mar 25, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.

SYSTEM Mar 25, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Sally Hanley, Dennis Hanley. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.

SYSTEM Mar 25, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Sally Hanley, Dennis Hanley , {City, State Zip) Following the review period this case will be evaluated for closure.

SYSTEM Mar 25, 2014 WARNING! The landlord; Sally Hanley, Dennis Hanley, of Sewickley, Pennsylvania 15143 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.

SYSTEM Mar 23, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Sally Hanley, Dennis Hanley, failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.

SYSTEM Mar 23, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.

SYSTEM Mar 22, 2014 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Breaking Lease Due To Excessive Noise By Neighbors." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.

SYSTEM Mar 22, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.

SYSTEM Mar 15, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: March 22, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3764 is pending final notice and response from landlord.

SYSTEM Mar 15, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Mar 15, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.

SYSTEM Mar 15, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.

SYSTEM Mar 13, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 12, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Mar 13, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 12, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Sally Hanley, Dennis Hanley in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM Mar 12, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Mar 8, 2014 Delivery Estimate: The complaint notice sent to Sally Hanley, Dennis Hanley Sewickley, Pennsylvania should have arrived or will arrive within 24 hours.

SYSTEM Mar 5, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 11, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3764 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 5, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sally Hanley, Dennis Hanley
P.O. Box 328
Sewickley, Pennsylvania 15143

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Mar 5, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3764.

SYSTEM Mar 5, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Mar 5, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 4, 2014 New file uploaded by Tenant.

SYSTEM Mar 4, 2014 New file uploaded by Tenant.

SYSTEM Mar 4, 2014 New file uploaded by Tenant.

SYSTEM Mar 4, 2014 New image uploaded by Tenant.

SYSTEM Mar 4, 2014 The RPA server has sent an initial email complaint notice to Sally Hanley, Dennis Hanley concerning the Complaint filed by the tenant: Breaking Lease Due To Excessive Noise By Neighbors. The email address was provided by the tenant at the time of filing.

SYSTEM Mar 4, 2014 An email confirmation was sent to the tenant at 03-04-2014 23:45:41. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Mar 4, 2014 CONFIRMATION OF COMPLAINT: A complaint about Breaking Lease due to Excessive Noise by Neighbors has been filed pertaining to 23-3764 or Sally Hanley, Dennis Hanley located in Sewickley, Pennsylvania 15143. Case is pending mailing confirmation.

SYSTEM Mar 4, 2014 Complaint 23-3764 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.