Landmark Terrace    |    Kathy Carver    |    Alexandria    ,    Virginia 22304    Landlord Complaint 23-3775

Here is an Email I sent to the District Manager about two weeks ago but I still have not heard back from him. Sent an email to the corporate office mailbox (customerservice@dreyfuss.net) a week ago and still no response:My mother and I moved into a two-bedroom apartment in October of last year and 5 months later, their office has not been able to find a reasonable solution to address the loud noise coming from the apartment above from mine at all times. Apparently there is a legal issue with trying to move this family out of this specific apartment above from mine but under the law, I also have the right to have a quiet or livable place, which my mother and I have not had. I travel a lot and most of the time, it has been my mother that has occupied the apartment but last month, she was so distressed from the lack of sleep (as this child seems to get up all times) that I flew her back to my country and she does not want to come back to the same apartment. Apparently, she had gone to the leasing office a couple of times while I was out of the country but nobody did anything about it. Now I have been to the leasing office and have spoken to Kathy about it and every time she has said I will look into it and call you back and I never hear back from her. I want to get out of the lease and move out to avoid any legal issues. They want to charge me two months rent even though they are keeping me in a situation where they are in breach of the lease agreement. I am trying to avoid litigation here but I'm running out of options as no one seem to care about my serious issue. I spoke to Kathy, the property manager, yesterday and she said she was going to get in contact with someone at the corporate office to call me back but as usual, no one has gotten back to me.