Landlord Complaint Record: #23-3900

Noah Preferred Properties    |    Gaithersburg    ,    Maryland 20878    Landlord Complaint 23-3900

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-3900 Filing Date : Apr 7, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Noah Preferred Properties RENTER : Kept Private
Property Name :      
Address : 313 Main Street Address : Kept Private
City, State - Zip : Gaithersburg, Maryland - 20878. City, State - Zip : Potomac, Maryland - 20854.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Water And Yellow Liquid Is Leaking Inside The Refrigerator
Fair Resolution according to renter :
  1. One month rent credit

Address               :   
City, State - Zip   :   , - .


I sent an email to the Management Company, Noah on 3/18/2014 regarding the problems in the refrigerator. The Management Company responded that they are waiting for owners response. After two weeks I sent them a final notice and requested them to take the action ASAP. Now it is almost over three weeks and nothing has done so far. The refrigerator has water leak inside. Also some yellow liquid is constantly leaking into my food. I have two kids. I am really worried if I am feeding clean food to my children.

From Date IP Address Response
Renter May 11, 2014 1.As a tenant I want to know why the case will close if either parties dont response with in a week. I (as a tenant) file a complaint and paid for the services while landlord is not responding. How come the agency is not taking any action against the landlord. What was the purpose of this complaint. if the agency cant do anything. Did I waste my money and time for no reason??

Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM May 6, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.

SYSTEM May 6, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.

SYSTEM May 3, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.

SYSTEM May 3, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Noah Preferred Properties , {City, State Zip) Following the review period this case will be evaluated for closure.

SYSTEM May 3, 2014 WARNING! The landlord; Noah Preferred Properties, of Gaithersburg, Maryland 20878 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.

SYSTEM May 1, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Noah Preferred Properties, failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.

SYSTEM May 1, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.

SYSTEM Apr 30, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.

SYSTEM Apr 23, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: April 30, 2014by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3900 is pending final notice and response from landlord.

SYSTEM Apr 23, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Apr 17, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 16, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Apr 17, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Apr 16, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Apr 9, 2014 Delivery Estimate: The complaint notice sent to Noah Preferred Properties 23-3900 Gaithersburg, Maryland should have arrived or will arrive within 24 hours.

SYSTEM Apr 9, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 15, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3900 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 9, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Noah Preferred Properties
313 Main Street
Gaithersburg, Maryland 20878

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Apr 9, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3900.

SYSTEM Apr 9, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Apr 9, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 7, 2014 An email confirmation was sent to the tenant at 04-07-2014 21:31:57. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Apr 7, 2014 CONFIRMATION OF COMPLAINT: A complaint about water and yellow liquid is leaking inside the Refrigerator has been filed pertaining to 23-3900 or Noah Preferred Properties located in gaithersburg, Maryland 20878. Case is pending mailing confirmation.

SYSTEM Apr 7, 2014 Complaint 23-3900 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.