Landlord Complaint Record: #23-3931

Chris And Toni Avery    |    Newark    ,    New York 14513    Landlord Complaint 23-3931


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3931 Filing Date : Apr 14, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Chris And Toni Avery RENTER : Kept Private
Property Name :      
Address : 116 Church St. Address : Kept Private
City, State - Zip : Newark, New York - 14513. City, State - Zip : Newark, New York - 14513.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. To Have The Apartment Building In Which Myself And My Family Live And Have Lived For 13 Years Properly Treated

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

This all began approx.2 years ago when a unit above me had a severe bed bug problem.They spread to an adjacent unit above to which the landlords admitted to not having the 2nd unit treated.Then in the recent past an adjacent unit to mine which a community laundry room also connects had an infestation of bed bugs and with speaking to this neighbor found out that this was her second infestation. Her unit treated 2x without myself being notified or provided with a professional inspection.On March 25th our nightmare began as I found an adult bed bug that had just fed on my 13 year old daughter.The landlord actually took this bed bug.I then began extreme measures to control this issue but through extensive research have found that this will absolutely require proper treatment provided by Professional Pest Management. My landlords have completely refused to provide proper treatment of this serious problem accusing me of being mentally unstable and threatening to see me in court.The landlord even asked me if I wanted our April rent check back.They have told me that if I don't like it we can find someplace else to live.They have attempted to make me believe that bed bugs are just a bug and that we live with bugs everyday and even micro organisms on our bodies.The fact is bed bugs are not just a bug! They are a parasite.They survive solely on human and animal blood classifying them a parasite.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (24)
Agent Date Response
SYSTEM May 5, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 5, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM May 5, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Chris And Toni Avery , {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM May 5, 2014 WARNING! The landlord; Chris And Toni Avery, of Newark, New York 14513 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM May 3, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Chris And Toni Avery, failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM May 3, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM May 2, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Apr 25, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: May 02, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3931 is pending final notice and response from landlord.
SYSTEM Apr 25, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Apr 25, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Apr 25, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Apr 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Apr 15, 2014 Delivery Estimate: The complaint notice sent to Chris And Toni Avery 23-3931 Newark, New York should have arrived or will arrive within 24 hours.
SYSTEM Apr 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3931 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Chris And Toni Avery
116 Church St.
Newark, New York 14513

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Apr 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3931.
SYSTEM Apr 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Apr 15, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 14, 2014 An email confirmation was sent to the tenant at 04-14-2014 18:36:26. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Apr 14, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-3931 or Chris and Toni Avery located in Newark, New York 14513. Case is pending mailing confirmation.
SYSTEM Apr 14, 2014 Complaint 23-3931 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.