Landlord Complaint Record: #23-4016

Pisacano Realty Group    |    Crystal Pisacano, Manager    |    New York    ,    New York 10029    Landlord Complaint 23-4016


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4016 Filing Date : May 5, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Crystal Pisacano, Manager RENTER : Kept Private
Property Name : Pisacano Realty Group      
Address : 403 E. 116th St, Address : Kept Private
City, State - Zip : New York, New York - 10029. City, State - Zip : New York, New York - 10029.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Health Concerns From Pervasive, Widespread Marijuana Odors In Building
Fair Resolution according to renter :
  1. Move Out, Give Up The Lease And Find A New Place, Return Our Security Deposit
  2. Now in the fifth month of 12 month lease retires end of December 2014

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

tennant, a professional opera singer has experienced nausea, headaches, sore throats, drowsiness, fatigue and inability to sing

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (31)
Agent Date Response
SYSTEM May 27, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 26, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM May 26, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 26, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM May 26, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Crystal Pisacano, Manager. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM May 26, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Crystal Pisacano, Manager Pisacano Realty Group, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM May 26, 2014 WARNING! The landlord; Crystal Pisacano, Manager, of Pisacano Realty Group New York, New York 10029 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM May 24, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Crystal Pisacano, Manager, Pisacano Realty Group failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM May 24, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM May 23, 2014 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Health Concerns From Pervasive, Widespread Marijuana Odors In Building." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM May 23, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM May 16, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: May 23, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4016 is pending final notice and response from landlord.
SYSTEM May 16, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM May 16, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM May 16, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM May 14, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 13, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 14, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 13, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Crystal Pisacano, Manager in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM May 13, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM May 6, 2014 Delivery Estimate: The complaint notice sent to Crystal Pisacano, Manager 23-4016 New York, New York should have arrived or will arrive within 24 hours.
SYSTEM May 6, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 0
SYSTEM May 6, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 12, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4016 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 6, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Crystal Pisacano, Manager
403 E. 116th St,
New York, New York 10029

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM May 6, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4016.
SYSTEM May 6, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 6, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM May 6, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 5, 2014 The RPA server has sent an initial email complaint notice to Crystal Pisacano, Manager Pisacano Realty Group concerning the Complaint filed by the tenant: Health Concerns From Pervasive, Widespread Marijuana Odors In Building. The email address was provided by the tenant at the time of filing.
SYSTEM May 5, 2014 An email confirmation was sent to the tenant at 05-05-2014 18:16:49. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM May 5, 2014 CONFIRMATION OF COMPLAINT: A complaint about Health concerns from pervasive, widespread marijuana odors in building has been filed pertaining to 23-4016 or Crystal Pisacano, Manager located in New York, New York 10029. Case is pending mailing confirmation.
SYSTEM May 5, 2014 Complaint 23-4016 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.