Landlord Complaint Record: #23-4065

The Residence At Waterstone    |    Kristy Myers    |    Pikesville    ,    Maryland 21208    Landlord Complaint 23-4065

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-4065 Filing Date : May 16, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 5, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Kristy Myers RENTER : Kept Private
Property Name : The Residence At Waterstone      
Address : 225 Galvariun Court Address : Kept Private
City, State - Zip : Pikesville, Maryland - 21208. City, State - Zip : Pikesville, Maryland - 21208.
Phone : Kept Private Phone : Kept Private

COMPLAINT : No Repair For Inop Waterheater Within One Weak
Fair Resolution according to renter :
  1. Get Repair Or Replacement For Not Functioning Waterheater

Address               :   
City, State - Zip   :   , - .


Since friday may 2nd the water heating device in the appartement shut off several times leaving us with no hot water available. Despite notifying the office staff upon the need of repair it was only reset and started again resulting in the next shutoff a few hours later. Today on may 16th I called the office again from overseas ( due to deployment ) to get the issue finally solved and told them to get the problem solved since my wife had to leave the house again this morning without having the luxury to have hot water available. When I was promised again that they would try to send someone to the appartement I told the lady from the staff that they should get it fixed and not only promise. She hang the phone up on me and finished the conversation.

From Date IP Address Response
Landlord Jun 20, 2014 Accept Tenant's Resolution.

Agent Date Response
SYSTEM Jul 4, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Jul 3, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Jun 20, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.

SYSTEM Jun 20, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.

SYSTEM Jun 20, 2014 CASE REMAINS OPEN: The Complaint Case 23-4065 will remain open through 2014-05-16 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.

SYSTEM Jun 20, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Kettler Properties, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.

SYSTEM Jun 20, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Kettler Properties has agreed to accept the tenant's purposed resolution. Get Repair Or Replacement For Not Functioning Waterheater Management has agreed to complete this agreement by: 2014-05-16.

SYSTEM May 24, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 23, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM May 24, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM May 23, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Kettler Properties in request for an immediate response to the complaint. Pending Landlord/ Manager Response.

SYSTEM May 23, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM May 19, 2014 Delivery Estimate: The complaint notice sent to Kettler Properties The Residence At Waterstone Pikesville, Maryland should have arrived or will arrive within 24 hours.

SYSTEM May 16, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 0

SYSTEM May 16, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM May 16, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 22, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4065 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM May 16, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kettler Properties
225 Galvariun Court
Pikesville, Maryland 21208

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM May 16, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4065.

SYSTEM May 16, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM May 16, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM May 16, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM May 16, 2014 The RPA server has sent an initial email complaint notice to Kettler Properties The Residence At Waterstone concerning the Complaint filed by the tenant: No Repair For Inop Waterheater Within One Weak. The email address was provided by the tenant at the time of filing.

SYSTEM May 16, 2014 An email confirmation was sent to the tenant at 05-16-2014 11:37:25. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM May 16, 2014 CONFIRMATION OF COMPLAINT: A complaint about no repair for inop waterheater within one weak has been filed pertaining to 23-4065 or Kettler properties located in Pikesville, Maryland 21208. Case is pending mailing confirmation.

SYSTEM May 16, 2014 Complaint 23-4065 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.