Landlord Complaint Record: #23-4215

Village Du Lac    |    Kiesha    |    Lafayette    ,    Louisiana 70501    Landlord Complaint 23-4215

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4215 Filing Date : Jun 11, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Kiesha RENTER : Kept Private
Property Name : Village Du Lac      
Address : 1404 Carmel Avenue Address : Kept Private
City, State - Zip : Lafayette, Louisiana - 70501. City, State - Zip : Lumberton, Texas - 77657.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Village Du Lac Has A Problem With Infestation Of Bed Bugs.
Fair Resolution according to renter :
  1. Management Should Take Responsibility Financially And Active Aggressive Treatment To Eradicate The Problem.

Address               :   
City, State - Zip   :   , - .


The problem with bed bugs at this facility is ongoing in multiple complexes. My mother, Peggy Allen, first started dealing with this infestation in July of 2013. We paid $250 to an exterminator appointed by the complex. The problem almost a year later is still ongoing due to re-infestation that stems from improper policies and enforcement. At the time other neighboring tenants were also infested and not treated. Was told then that reporting and payment of exterminator services lies on the tenant. Their current policy as of today from manager on duty is that reporting is responsibility of the tenant and upon notification to manegement they will confirm and provide immediate services to that apartment and any adjacent attached apartment and force payment to the tenants. Over the past few months I have gotten notification from management that there are bed bugs in apt 28c as well as others. An exterminator has yet been out to retreat, I have been told other apartments refused treatment. This policy does not support tenant reporting the issues nor is treatment being enforced which that leads to re-infestation. Our Payment of extermination fees while adjacent areas remain infested is not eradicating the problem. Most effective and aggressive policies put financial responsibility on the landlord which increases reporting and ensures higher success of eliminating the problem. Bed bugs are not due to being unclean nor can not be proved it was brought in by the tenant. Bed bugs can be introduced by property owner, agent, personnel, contractors, basically anyone who has had access to the property. The amount of people having that access has been greatly increased due to recent property remodel which is when our problem started. I have left messages with unanswered responses, gotten told of various policies, ( not being enforced) already paid $250 toward the problem and paying anything more would be unjustified. I am asking that the property owner take responsibility and eradicate the problem. I think dealing with this since January 2013 had already been excessive and plan on contacting HUD and the Health Department as well if need be. My name is Robert Allen son of the tenant and timely plan of resolution is expected a plan of not only treating apartment 28C but a plan to treat the property and eradicate the problem with a written and enforced change in policy for any future issue to include follow up inspections and active monitoring devices during infestation.

From Date IP Address Response

Agent Date Response
SYSTEM Jul 4, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Jun 20, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 19, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Jun 20, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Jun 19, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Jun 12, 2014 Delivery Estimate: The complaint notice sent to Kiesha 23-4215 Lafayette, Louisiana should have arrived or will arrive within 24 hours.

SYSTEM Jun 12, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Jun 12, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 18, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4215 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 12, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
1404 Carmel Avenue
Lafayette, Louisiana 70501

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Jun 12, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4215.

SYSTEM Jun 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jun 12, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 11, 2014 An email confirmation was sent to the tenant at 06-11-2014 14:35:40. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 11, 2014 CONFIRMATION OF COMPLAINT: A complaint about Village Du Lac has a problem with infestation of bed bugs. has been filed pertaining to 23-4215 or Kiesha located in Lafayette , Louisiana 70501. Case is pending mailing confirmation.

SYSTEM Jun 11, 2014 Complaint 23-4215 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.