Landlord Complaint Record: #23-4535

Maroa Park Apts.    |    Bridgette    |    Fresno    ,    California 93704    Landlord Complaint 23-4535


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4535 Filing Date : Jul 30, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 1, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Sep 13, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Bridgette RENTER : Kept Private
Property Name : Maroa Park Apts.      
Address : 501 W Sierra Ave. Address : Kept Private
City, State - Zip : Fresno, California - 93704. City, State - Zip : Fresno, California - 93704.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Resposibility Problem.
Fair Resolution according to renter :
  1. Reimburse For Costs To Get Rid Of And Stay Rid Of Bed Bug Problem, And RPA Fees.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I reported that I had discovered bed bugs in my apt. and needed an exterminator to get rid of them . She advised me that that was my responsibility and gave me the phone # of an extetminator that she knew. After leaving messages on his voice mail and him fially responding to us he couldn't come until 4 days later. We decided that we couldn't just sit and do nothing, so we went online and found out what to do besides calling an exterminator . It involved buying and putting on all mattresses and box springs a powder called D E Dust, washing all clothes we needed to keep and throwing away the rest, buying mattress, box spring, and pillow covers to use ad soon as the house was exterminated, rent a rug Dr. and use on the beds, livingroom furniture, and carpets. Wash the walls down with bleach. It was very costly to do all that. Then the exterminator charged $125 /room to spray. We could only afford to do 3 rooms. After all spraying was done we wete to put the covers on all tge beds, vacuum all rooms, and throw away the vacuum and cleaning supplies we used to insure none were trapped inside and could get out to start infesting our apt. again. They can live for 1 year without feeding on human blood. Also my daughter had to stay off work for 1 week as not to spread them to her co-workers until we got them under control. She has bad reactions to bug bites of any kind and now has scars all over. After giving me the exterminators phone# they have no even mentioned the incident to us or adked how it was going with our problem.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (51)
Agent Date Response
SYSTEM Sep 23, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Sep 23, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 23, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Sep 23, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Bridgette. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Sep 23, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Bridgette Maroa Park Apts., {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Sep 23, 2014 WARNING! The landlord; Bridgette, of Maroa Park Apts. Fresno, California 93704 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Sep 21, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Bridgette, Maroa Park Apts. failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Sep 21, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Sep 20, 2014 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Bed Bug Resposibility Problem.." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM Sep 20, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Sep 13, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: September 20, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4535 is pending final notice and response from landlord.
SYSTEM Sep 13, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Sep 13, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Sep 13, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Sep 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 10, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Bridgette in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Sep 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 3, 2014 Case 23-4535 is re-opened by System.
SYSTEM Sep 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 3, 2014 FINAL DISPOSITION: FORCE REQUIRED! Management failed to resolve this complaint.
SYSTEM Sep 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 3, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Aug 27, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Aug 27, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.
SYSTEM Aug 24, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Aug 24, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Bridgette. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Aug 24, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Bridgette Maroa Park Apts., {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Aug 24, 2014 WARNING! The landlord; Bridgette, of Maroa Park Apts. Fresno, California 93704 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Aug 22, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Bridgette, Maroa Park Apts. failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Aug 22, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Aug 21, 2014 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Bed Bug Resposibility Problem.." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM Aug 21, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Aug 14, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 21, 2014by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4535 is pending final notice and response from landlord.
SYSTEM Aug 14, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Aug 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 10, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Bridgette in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Aug 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Aug 3, 2014 Delivery Estimate: The complaint notice sent to Bridgette 23-4535 Fresno, California should have arrived or will arrive within 24 hours.
SYSTEM Aug 3, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 09, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4535 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 3, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Bridgette
501 W Sierra Ave.
Fresno, California 93704

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Aug 3, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4535.
SYSTEM Aug 3, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 3, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 31, 2014 The RPA server has sent an initial email complaint notice to Bridgette Maroa Park Apts. concerning the Complaint filed by the tenant: Bed Bug Resposibility Problem.. The email address was provided by the tenant at the time of filing.
SYSTEM Jul 31, 2014 An email confirmation was sent to the tenant at 07-31-2014 00:41:52. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 30, 2014 The RPA server has sent an initial email complaint notice to Bridgette Maroa Park Apts. concerning the Complaint filed by the tenant: Bed Bug Resposibility Problem.. The email address was provided by the tenant at the time of filing.
SYSTEM Jul 30, 2014 An email confirmation was sent to the tenant at 07-30-2014 19:50:05. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 30, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug resposibility problem. has been filed pertaining to 23-4535 or Bridgette located in Fresno, California 93704. Case is pending mailing confirmation.
SYSTEM Jul 30, 2014 Complaint 23-4535 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.