Landlord Complaint Record: #23-4643

2111 Holly Hall    |    Lisa Murphy    |    Houston    ,    Texas 77054    Landlord Complaint 23-4643


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4643 Filing Date : Aug 18, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 18, 2014
Mold is growing on the ceiling of my kitchen. The ceiling and the sheetrock has not been repaired for 8 days even though I requested several time.
upload Kept Private Renter Aug 18, 2014
maintenance used my trash can to contain the dirty water without my permission.
upload Kept Private Renter Aug 18, 2014
big water bubble forms after closing the valve on the restroom of upstair apartment
upload Kept Private Renter Aug 18, 2014
water started leaking
upload Kept Private RPA Mailing Center Aug 30, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Sep 1, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Lisa Murphy RENTER : Kept Private
Property Name : 2111 Holly Hall      
Address : 2111 Holly Hall St Address : Kept Private
City, State - Zip : Houston, Texas - 77054. City, State - Zip : Houston, Texas - 77056.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bad Maintenance And No Response From Management Team
Fair Resolution according to renter :
  1. Terminate The Contract

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

On August 8th, 2014 (around 2:00 am), the water started leaking on the ceiling of my kitchen. I called maintenance emergency to inspect and fix the leak. There was a maintenance guy coming at around 3:00 am to fix it. He temporarily closed the valve on the restroom of apartment 912 and removed the water on the floor of my kitchen. However, at 9:00 am on the same day, I saw the large bubble of water on the ceiling of my kitchen. I reported to staff office for repairing kitchen ceiling. After I came back from work at 7:00 pm, I saw that the sheetrock of my kitchen was removed and the maintenance left the sheetrock bag in my kitchen. They also used my trash can to contain dirty water from the ceiling. All my appliance got the powder material of sheetrock. Should they leave the big mess for me to clean up? I went to the office to contact office staff to request the ceiling repair and they only gave me the promise that they will fix it. I requested several time by in person, online maintenance request, email (Johnny Trilica is the person I usually contact). I have tried to reach Jennifer Haney, property manager of Holly Hall apartment. However, she never responses or contacts me. Currently, my kitchen has really bad smell and the mold is growing on the ceiling. Due to health issue, I had to move all my furniture out of apartment with me and I have stayed in my friend's house. I would like to contact you to discuss about my lease. I cannot stay in my apartment until my lease expires on 11/07/2014 with this bad condition.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (36)
Agent Date Response
SYSTEM Sep 21, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 20, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 20, 2014 FINAL DISPOSITION: FORCE REQUIRED! Management failed to resolve this complaint.
SYSTEM Sep 20, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 20, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Sep 13, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Sep 13, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.
SYSTEM Sep 10, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Sep 10, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Lisa Murphy 2111 Holly Hall, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Sep 10, 2014 WARNING! The landlord; Lisa Murphy, of 2111 Holly Hall Houston, Texas 77054 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Sep 8, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Lisa Murphy, 2111 Holly Hall failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Sep 8, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Sep 7, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Aug 31, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: September 07, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4643 is pending final notice and response from landlord.
SYSTEM Aug 31, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Aug 31, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Aug 31, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Aug 29, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 28, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 29, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 28, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Aug 21, 2014 Delivery Estimate: The complaint notice sent to Lisa Murphy 23-4643 Houston, Texas should have arrived or will arrive within 24 hours.
SYSTEM Aug 21, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 0
SYSTEM Aug 21, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 21, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 27, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4643 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 21, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lisa Murphy
2111 Holly Hall St
Houston, Texas 77054

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Aug 21, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4643.
SYSTEM Aug 21, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 21, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Aug 21, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 18, 2014 New image uploaded by Tenant.
SYSTEM Aug 18, 2014 New image uploaded by Tenant.
SYSTEM Aug 18, 2014 New image uploaded by Tenant.
SYSTEM Aug 18, 2014 New image uploaded by Tenant.
SYSTEM Aug 18, 2014 An email confirmation was sent to the tenant at 08-18-2014 22:21:42. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 18, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bad maintenance and no response from management team has been filed pertaining to 23-4643 or Lisa Murphy located in Houston, Texas 77054. Case is pending mailing confirmation.
SYSTEM Aug 18, 2014 Complaint 23-4643 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.