Landlord Complaint Record: #23-4653

Candlewyck Apartments    |    Tara Belcher    |    Kalamazoo    ,    Michigan 49001    Landlord Complaint 23-4653


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-4653 Filing Date : Aug 20, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 30, 2014
Tenant Cannot Accept Resolution or Provide Alternate as of 30th august 2014
upload Kept Private RPA Mailing Center Aug 30, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Tara Belcher RENTER : Kept Private
Property Name : Candlewyck Apartments      
Address : 100 E. Candlewyck DR. Address : Kept Private
City, State - Zip : Kalamazoo, Michigan - 49001. City, State - Zip : Kalamazoo, Michigan - 49001.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bugs In My House . I Have Complained Of It For The Last 15 / 20 Days.
Fair Resolution according to renter :
  1. As Landlord Is Responsible To Provide A Habitable Apartment - So Should Clean Up The Apartment At Its Own Cost
  2. The proposed solution is not acceptable as the unit was infested with bugs and other insects and not bed bugs as stated by the landlord(candle wyk apartments) and I have not brought any bugs into the unit . My beds were protected with Zippered Plastic Protective Mattress Cover ( to ensure the bed w
  3. As the landlords are responsible to provide a habitable apartment (clean living conditions) for tenants, hence would not be responsible for any cost towards the treatment. As the complainant, seeking remedy of my unit which was infested with bugs ,we never refused treatment and insisted the unit be
  4. But I deny charges that I had brought bugs into the unit and as such have never agreed to be responsible to accept the cost pertaining to the cleanup or treatment and never agreed to any payment plan. The landlord should also be responsible to accept cost of cleanup (for the cost incurred - for hea

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Bugs were found in my condo ( unit -1330 0f 302 candlewyck dr - the landlord must be responsible to provide a habitable apartment and should clean up the apartment at its own cost and ensure the aprtment is bug free.

LANDLORD / TENANT RESPONSES (5)
From Date IP Address Response
Renter Aug 31, 2014 64.136.252.140 As Stated earlier , unit (# 1330 of 302 candlewyck dr. Kalamazoo) was infested with bugs and other insects and I have not brought any bugs into the unit. I have photos indicating the source of bugs from the ceiling / corners of the room / inside switch cover(for the lights) and other areas of the unit, which has impacted our lives (including 3 small children)
Renter Aug 31, 2014 64.136.252.140 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 25, 2014 24.176.23.117 Offer an Alternative Resolution.
Renter Aug 24, 2014 198.228.228.177 1.The following expalins why I cannot / refuse to accept the solution presented by the landlord for the following reasons -
The proposed solution is not acceptable as the unit was infested with bugs and other insects and not bed bugs as stated by the landlord(candle wyk apartments) and I have not brought any bugs into the unit . My beds were protected with Zippered Plastic Protective Mattress Cover ( to ensure the bed was protected – from kids urinating on them during sleep) and as such , inconceivable to accept the landlord’s theory of “bed bugs”. Importantly Rose pest solutions have cleaned up other units in the same building within the last few years ,which points to the theory the building has a history of infestation of Bugs/ insects. As the landlords are responsible to provide a habitable apartment (clean living conditions) for tenants, hence would not be responsible for any cost towards the treatment. As the complainant, seeking remedy of my unit which was infested with bugs ,we never refused treatment and insisted the unit be cleaned up at the earliest only stating that we are not responsible for the cost of cleanup/treatment. But I deny charges that I had brought bugs into the unit and as such have never agreed to be responsible to accept the cost pertaining to the cleanup or treatment and never agreed to any payment plan. The landlord should also be responsible to accept cost of cleanup (for the cost incurred - for heat / electricity utilized from unit) when unit was treated by Rose pest solutions , besides the entire cost of treatment payable to Rose pest solutions
Renter Aug 22, 2014 208.100.40.60 The proposed solution is not acceptable as the unit was infested with bugs and other insects and not bed bugs as stated by the landlord(candle wyk apartments) and I have not brought any bugs into the unit . My beds were protected with Zippered Plastic Protective Mattress Cover ( to ensure the bed was protected – from kids urinating on them during sleep) and as such , inconceivable to accept the landlord’s theory of “bed bugs”. Importantly Rose pest solutions have cleaned up other units in the same building within the last few years ,which points to the theory the building has a history of infestation of Bugs/ insects. As the landlords are responsible to provide a habitable apartment (clean living conditions) for tenants, hence would not be responsible for any cost towards the treatment. As the complainant, seeking remedy of my unit which was infested with bugs ,we never refused treatment and insisted the unit be cleaned up at the earliest only stating that we are not responsible for the cost of cleanup/treatment. But I deny charges that I had brought bugs into the unit and as such have never agreed to be responsible to accept the cost pertaining to the cleanup or treatment and never agreed to any payment plan. The landlord should also be responsible to accept cost of cleanup (for the cost incurred - for heat / electricity utilized from unit) when unit was treated by Rose pest solutions , besides the entire cost of treatment payable to Rose pest solutions
Renter Aug 22, 2014 208.100.40.60 Explain why you can't accept / Offer Alternative Resolution.
Landlord Aug 21, 2014 24.176.23.117 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (44)
Agent Date Response
SYSTEM Sep 4, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 3, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 3, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Sep 3, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Sep 3, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 3, 2014 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Sep 3, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Sep 3, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 3, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Sep 3, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Aug 31, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Aug 31, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Aug 30, 2014 New image uploaded by Tenant.
SYSTEM Aug 28, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Aug 28, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Aug 28, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Aug 28, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Aug 27, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Aug 27, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Aug 25, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Aug 25, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Aug 25, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Aug 25, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Tara Belcher has offered the tenant an alternate resolution. The resolution purposed is: 1. 8/11/14 a call was placed by Raju stating he had bugs in his apartment. A call was made to Bill Dinkins with Rose pest solutions immediately. Bill inspected the unit on 8/12/14 confirming he had a bad infestation of bed bugs. Heat treatment was scheduled for 8/21/14. When Raju was informed they were bed bugs he was refusing to believe that that is what they were. Other surrounding units were inspected also and all bed bug free. Raju was informed that Candlewyck will pay upfront for the treatment to ensure it is properly taken cared for and the amount would be charged to his ledger and payment arrangements were an option. According to his lease residents are responsible for cost of infestations brought in by tenants. According to Rose pest control this was clearly brought in by the tenant weeks and weeks ago as no other units have any issues. Raju refused treatment with myself and with Bill from Rose. We then decided we had no other option but to file a 7 day health and hazard eviction to protect the other residents in the building as Raju was in a breech of lease by refusing treatments. His wife then called Bill from Rose and reinstated the heat treat for 8/21/14 at 8am. As I informed Raju we will pay for the treatment upfront and they can make a payment arrangement with us to cover the cost.

Explanation: The unit is currently being heat treated for bed bugs. We are willing to arrange a payment plan with the residents to pay off the treatment cost.
SYSTEM Aug 24, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Aug 24, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Aug 23, 2014 Delivery Estimate: The complaint notice sent to Tara Belcher Candlewyck Apartments Kalamazoo, Michigan should have arrived or will arrive within 24 hours.
SYSTEM Aug 21, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Aug 21, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Aug 21, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Aug 21, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Tara has offered the tenant an alternate resolution. The resolution purposed is: 1. 8/11/14 a call was placed by Raju stating he had bugs in his apartment. A call was made to Bill Dinkins with Rose pest solutions immediately. Bill inspected the unit on 8/12/14 confirming he had a bad infestation of bed bugs. Heat treatment was scheduled for 8/21/14. When Raju was informed they were bed bugs he was refusing to believe that that is what they were. Other surrounding units were inspected also and all bed bug free. Raju was informed that Candlewyck will pay upfront for the treatment to ensure it is properly taken cared for and the amount would be charged to his ledger and payment arrangements were an option. According to his lease residents are responsible for cost of infestations brought in by tenants. According to Rose pest control this was clearly brought in by the tenant weeks and weeks ago as no other units have any issues. Raju refused treatment with myself and with Bill from Rose. We then decided we had no other option but to file a 7 day health and hazard eviction to protect the other residents in the building as Raju was in a breech of lease by refusing treatments. His wife then called Bill from Rose and reinstated the heat treat for 8/21/14 at 8am. As I informed Raju we will pay for the treatment upfront and they can make a payment arrangement with us to cover the cost.

Explanation: The unit is currently being heat treated for bed bugs. We are willing to arrange a payment plan with the residents to pay off the treatment cost.
SYSTEM Aug 20, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 0
SYSTEM Aug 20, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 20, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 26, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4653 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 20, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Tara
100 E. Candlewyck DR.
Kalamazoo, Michigan 49001

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Aug 20, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4653.
SYSTEM Aug 20, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 20, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Aug 20, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 20, 2014 The RPA server has sent an initial email complaint notice to Tara Candlewyck Apartments concerning the Complaint filed by the tenant: Bugs In My House . I Have Complained Of It For The Last 15 / 20 Days.. The email address was provided by the tenant at the time of filing.
SYSTEM Aug 20, 2014 An email confirmation was sent to the tenant at 08-20-2014 14:37:40. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 20, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bugs in my house . I have complained of it for the last 15 / 20 days. has been filed pertaining to 23-4653 or Tara located in Kalamazoo, Michigan 49001. Case is pending mailing confirmation.
SYSTEM Aug 20, 2014 Complaint 23-4653 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.