Landlord Complaint Record: #23-4699

Linda Court Apartments    |    Robin    |    Short Hills    ,    New Jersey 07078    Landlord Complaint 23-4699

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4699 Filing Date : Aug 29, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 30, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Robin RENTER : Kept Private
Property Name : Linda Court Apartments      
Address : PO BOX 746 Address : Kept Private
City, State - Zip : Short Hills, New Jersey - 07078. City, State - Zip : Spring Valley, New York - 10977.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issue
Fair Resolution according to renter :
  1. Discount off of rent

Address               :   
City, State - Zip   :   , - .


We had a flood in our apartment on Thursday the 21st of August between the time of 3pm and 11:30am. The water heater broke when my boyfriend and myself were not home. The super let himself in to try and clean up the water. Upon arriving at 11:30am to my apartment I noticed water on the floor and items in the sink that were soaked. I did not see a note from the Super letting us know what happened or that we had no hot water. After calling the emergency number I found out what happened and I was told they tried calling a number that was out of service. They should have still left a note. As we began cleaning our wooden floors began to pop up. Our water heater was replaced first thing the next morning and we had them look at our floors. They said the floors might go down and did not call anyone in to order new flooring. We went away on vacation and came back to a mildew smell in the apartment. They finally had someone look at the floors and order new tiles. We were told they would be arriving in two to three days. It is now Friday and we have not heard anything. We contacted the office and they told us now we would need to first wait until the floor dried all the way before the new floors could be put down. We were also told that the tiles had not come in yet. It is a holiday weekend and we have a three year old daughter who has allergies and asthma. We are concerned mold is growing and we do not want our daughter playing on the floor as she might get hurt, The management office has not offered to do anything else for us to resolve this issue. I also have pictures of the damage.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 13, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Sep 6, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 05, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Sep 6, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Sep 5, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Sep 1, 2014 Delivery Estimate: The complaint notice sent to Robin Linda Court Apartments Short Hills, New Jersey should have arrived or will arrive within 24 hours.

SYSTEM Aug 29, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 04, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4699 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 29, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
PO BOX 746
Short Hills, New Jersey 07078

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Aug 29, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4699.

SYSTEM Aug 29, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 29, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 29, 2014 An email confirmation was sent to the tenant at 08-29-2014 14:01:17. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 29, 2014 CONFIRMATION OF COMPLAINT: A complaint about Repair Issue has been filed pertaining to 23-4699 or Robin located in Short Hills , New Jersey 07078. Case is pending mailing confirmation.

SYSTEM Aug 29, 2014 Complaint 23-4699 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.