Landlord Complaint Record: #23-4804

Jade Garden Apt.    |    Jack Varma    |    Alhambra    ,    California 91801    Landlord Complaint 23-4804


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-4804 Filing Date : Sep 15, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 30, 2014
Cockroach infestation.
upload Kept Private Renter Sep 30, 2014
Cockroach infestation.
upload Kept Private Renter Sep 30, 2014
Cockroach infestation
upload Kept Private Renter Sep 30, 2014
Cockroach infestation
upload Kept Private Renter Sep 30, 2014
Condition of apt. After being cleaned
upload Kept Private Renter Sep 30, 2014
Condition of apt. After being cleaned
upload Kept Private Renter Sep 30, 2014
Condition of apt. After being cleaned
upload Kept Private Renter Sep 30, 2014
Condition of apt. After being cleaned
upload Kept Private Renter Sep 30, 2014
Condition of apt. After being cleaned
upload Kept Private Renter Sep 30, 2014
Condition of apt. After being cleaned
upload Kept Private Renter Sep 30, 2014
Condition of apt. After being cleaned
upload Kept Private RPA Mailing Center Sep 18, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jack Varma RENTER : Kept Private
Property Name : Jade Garden Apt.      
Address : 109 S Almansor St Address : Kept Private
City, State - Zip : Alhambra, California - 91801. City, State - Zip : Alhambra, California - 91801.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Depositi Problem
Fair Resolution according to renter :
  1. 1. Full Refund Of $750. 2.Reimburse For RPA Fee.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I've been a good tenant, kept apt. clean and never caused any problem during my tenancy. i lived in this apt. for more than 7 years, paying $950/mo. till June-July 2014 was very unhappy due to what I found that the apartment complex was infested with cockroaches originating from next door. I reported it to Johanna Dela Vega apt. manager who is also is also residing onsite but no immediate action was taken. The problem needed prompt action due to the fact that a big number of cockroaches were literally crawling from the other door coming to my door which I and she witnessed on times that I had to go in and out my apt. According to her the apartment has a schedule for fumigation which was every second or third wednesday of each month if im not wrong but she never followed through.I could not leave any food out, because of heavy infestation, it was a very unhealthy living condition, roaches crawling on the carpet, dining table, kitchen cabinet and closet and everywhere. I decided to look for a new apartment. I gave her a written notice and verbal notice prior, she said that would be the best thing to do, to move out. By July 31, I was officially gone. As infested as it was, I tried to clean the place the best I could , no damages incurred but normal wear and tear of the apartment. I payed my rent till end of July and returned my keys to Johanna, she said that the deposit will be mailed in 20 days. I have a security deposit of $750. Three weeks later, I received a check from the owner Jack Varma with the amount of $247, what a surprise on my part. After all I've been through, he's charging me $343 for paint, $100 to clean, and $60 carpet clean. I felt like they were the ones who owed me, I spent quite amount of money buying cockroach killers just to protect roaches from multiplying but i never did charge them.This is outrageous and just feel that it's not right. I have pictures to show how clean I left the apartment so they would not find a reason not to give the security deposit back. I tried to resolve the issue by talking to the manager but won't negotiate, so I'm writing so I can get help.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 25, 2014 108.71.73.19 Under California security deposit law: If a tenant damages the property, the landlord can deduct the cost of fixing it from the security deposit. But if the tenant returns the rental in substantially the same condition in which it was rented (less normal wear and tear), the landlord must return the deposit. A landlord can't make tenants pay for painting, new carpets or curtains, unless there was serious damage.As far as janitorial fee and cleaning fee are concerned, I cleaned the apartment as good as I could as infested as it was. It should have been exterminated and fumigated promptly at your expense. As a matter of fact I still see roaches I carried in my new apartment because you failed to resolve the infestation problem promptly. I am asking for reimbursement of roach killers I spent amounting $50.00 and still continue to spend money to get rid of this pest I carried in my belongings. A tenant is not required to pay rent if the place is uninhabitable, but I still paid my last month rent. I should have not paid it.
Renter Sep 25, 2014 108.71.73.19 Explain why you can't accept / Offer Alternative Resolution.
Landlord Sep 22, 2014 108.200.73.197 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (37)
Agent Date Response
SYSTEM Oct 5, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Oct 5, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Oct 5, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 5, 2014 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Oct 5, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Oct 5, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Oct 5, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 30, 2014 New image uploaded by Tenant.
SYSTEM Sep 28, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Sep 25, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Sep 25, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Sep 22, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Sep 22, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Sep 22, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Sep 22, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Jack Varma/ Johanna Dela Vega has offered the tenant an alternate resolution. The resolution purposed is: 1. The Janitorial Cleaning fee of $100 and Carpet Cleaning of $60 is justified. The painting cost of $343 was required to get the unit to a shape where it could be rented. These deductions are allowed by law and have been upheld by the courts. To satisfy the tenant's grievance of having to move because of the pest control problem we have offered to refund one-half of the cost of painting, but the tenant is not accepting. This offer is still open.

Explanation: By sending her a check to her current address provided she agrees to close out this issue.
SYSTEM Sep 18, 2014 Delivery Estimate: The complaint notice sent to Jack Varma/ Johanna Dela Vega 23-4804 Alhambra, California should have arrived or will arrive within 24 hours.
SYSTEM Sep 18, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 24, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4804 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 18, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Jack Varma/ Johanna Dela Vega
109 S Almansor St
Alhambra, California 91801

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42295737
SYSTEM Sep 18, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4804.
SYSTEM Sep 18, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 18, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 15, 2014 The RPA server has sent an initial email complaint notice to Jack Varma/ Johanna Dela Vega Jade Garden Apt. concerning the Complaint filed by the tenant: Security Depositi Problem. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 15, 2014 An email confirmation was sent to the tenant at 09-15-2014 21:35:55. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 15, 2014 CONFIRMATION OF COMPLAINT: A complaint about security depositi problem has been filed pertaining to 23-4804 or Jack Varma/ Johanna Dela Vega located in Alhambra, California 91801. Case is pending mailing confirmation.
SYSTEM Sep 15, 2014 Complaint 23-4804 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.