Landlord Complaint Record: #23-4842

Marlborough House Apartments    |    Valerie Cherry-Tate    |    Hillcrest Heights    ,    Maryland 20748    Landlord Complaint 23-4842

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-4842 Filing Date : Sep 22, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 29, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Valerie Cherry-Tate RENTER : Kept Private
Property Name : Marlborough House Apartments      
Address : 3001 Branch Avenue Address : Kept Private
City, State - Zip : Hillcrest Heights, Maryland - 20748. City, State - Zip : Hillcrest Heights, Maryland - 20748.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs In Apartment
Fair Resolution according to renter :
  1. Refund $350 Extermination Fee. Will Not Be Held Liable For Any Other Cost Associated With Extermination.

Address               :   
City, State - Zip   :   , - .


About 3 weeks ago in my apartment I began experiencing bites on my body that could not be explained. After a week of getting these bites, I contacted my rental office who sent a maintenance worker into my apartment to inspect which returned no results of bugs. The following week the rental office sent an exterminator who did an inspection of the apartment only finding a bed bug casing on the frame of my bed. After doing an inspection of my own before the exterminator inspection, I found a single bug which was bagged and confirmed by the exterminator to be a bed bug. A round of treatments were scheduled immediately for the following week which the property manager informed me would be my responsibility to cover at a cost of $350. The formal letter that was provided to me regarding the treatments stated that there was no evidence of bed bugs in any of the other surrounding apartments which holds me liable. The letter also states that I could be held liable for future costs if the bugs are not eradicated after treatment. I do not feel responsible for these cost because of the following reasons: I have been a resident for 3 years without an issue until recently. There has been no travel that would promote the infestation of bed bugs nor has bed bugs been found in my bed. There are multiple entry ways for bed bugs to travel in from other avenues such as openings under the main doorway, openings into my apartment from other apartments (below), on-site laundry facilities, maintenance staff entering apartments to perform maintenance/routine inspections when not at home, just to name a few. The rental office has been more than helpful with providing treatment to rectify this issue, however I do not personally feel liable for the costs and do not want carry any on-going liability for any treatments that will need to be done to totally resolve this issue.

From Date IP Address Response
Landlord Oct 8, 2014 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Oct 8, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.

SYSTEM Oct 8, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.

SYSTEM Oct 8, 2014 LANDLORD UNABLE: According to the response made by Valerie Cherry-Tate, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.

SYSTEM Oct 8, 2014 LANDLORD EXPLANATION: The Landlord Valerie Cherry-Tate cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: Unfortunately, we cannot refund the resident for extermination fee (Bed Bug cost) The resident is responsible for Bed Bug Charges of $350 and we are currently working with her to pay for this extermination service. These charges were explained to Ms. Stewart. All apartment homes in the surrounding areas were inspected for bed bugs and there were no activitiy in the apartments or on the community. This service cost the community $875, but we only charged Ms. Stewart $350 for the services and made payment arrangements for her to pay the $350. Ms. Stewart has accepted the payment plan and has made her first payment.

SYSTEM Oct 2, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 01, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Oct 2, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Oct 1, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Sep 24, 2014 Delivery Estimate: The complaint notice sent to Valerie Cherry-Tate 23-4842 Hillcrest Heights, Maryland should have arrived or will arrive within 24 hours.

SYSTEM Sep 24, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 30, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4842 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 24, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Valerie Cherry-Tate
3001 Branch Avenue
Hillcrest Heights, Maryland 20748

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Sep 24, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4842.

SYSTEM Sep 24, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 24, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 22, 2014 An email confirmation was sent to the tenant at 09-22-2014 13:34:33. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 22, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs in Apartment has been filed pertaining to 23-4842 or Valerie Cherry-Tate located in Hillcrest Heights, Maryland 20748. Case is pending mailing confirmation.

SYSTEM Sep 22, 2014 Complaint 23-4842 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.