Landlord Complaint Record: #23-5130

San Palacio Luxury Apartments    |    Xenia Higgins    |    Chandler    ,    Arizona 85286    Landlord Complaint 23-5130

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-5130 Filing Date : Nov 10, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Xenia Higgins RENTER : Kept Private
Property Name : San Palacio Luxury Apartments      
Address : 2255 W Germann Rd Address : Kept Private
City, State - Zip : Chandler, Arizona - 85286. City, State - Zip : Chandler, Arizona - 85286.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Billing Problems
Fair Resolution according to renter :
  1. Cover The $386 Fee For The Bed Bug Treatment

Address               :   
City, State - Zip   :   , - .


I contracted bed bugs upon move-in and the women in the front office said that the complex would cover the fees when I spoke to them in person prior to being barred from the pool, gym, and front office for a month while the bugs were being taken care of. I could not speak with anyone in person per their request for me not to enter the main office but I do have emails saying they would cover the treatment and inspection however the office manager increased my rent by the $386 this month, which I did not pay on top of my rent because I have these emails that say they will cover the treatment from my understanding. Living here has not been luxurious in any way and they office did not notify anyone in the unit surrounding mine that I had the bugs during anytime the treatment was going on. The lease does say that the renter may or may not be liable but I was not notified that I would have to be paying for any of this up front and I did not sign for anyone to enter my apartment to begin the treatment in the first place.

From Date IP Address Response
Renter Nov 22, 2014 1.I received a 5 day eviction notice yesterday. It was folded up in my door, no envelope and no signature.

Agent Date Response
SYSTEM Dec 13, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Nov 20, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: November 27, 2014by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-5130 is pending final notice and response from landlord.

SYSTEM Nov 20, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Nov 20, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 19, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Nov 20, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 19, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.

SYSTEM Nov 12, 2014 Delivery Estimate: The complaint notice sent to Xenia Higgins 23-5130 Chandler, Arizona should have arrived or will arrive within 24 hours.

SYSTEM Nov 12, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 18, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5130 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 12, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Xenia Higgins
2255 W Germann Rd
Chandler, Arizona 85286

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Nov 12, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5130.

SYSTEM Nov 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Nov 12, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 10, 2014 An email confirmation was sent to the tenant at 11-10-2014 14:44:12. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Nov 10, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Billing Problems has been filed pertaining to 23-5130 or Xenia Higgins located in Chandler, Arizona 85286. Case is pending mailing confirmation.

SYSTEM Nov 10, 2014 Complaint 23-5130 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.