Landlord Complaint Record: #23-6977

The Townes At Mill Run    |    Dolben Company - Jason Culp, Tia Ford    |    Owings Mills    ,    Maryland 21117    Landlord Complaint 23-6977

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-6977 Filing Date : Apr 15, 2016
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Dolben Company - Jason Culp, Tia Ford RENTER : Kept Private
Property Name : The Townes At Mill Run      
Address : 629 Wilbur Square, Address : Kept Private
City, State - Zip : Owings Mills, Maryland - 21117. City, State - Zip : Owings Mills, Maryland - 21117.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Entry Without Permission
Fair Resolution according to renter :
  1. Safety Concern, Front Door, Handle Or Lock Possibly Broken---release Of Any Lease Obligation.

Address               :   633 Wilbur Square
City, State - Zip   :   Owings Mills, Maryland - 21117.


The manager instructed maintenance personnel to entry my unit without providing any notification and without my consent to replace the furnace filter. The management staff will not respond to phone messages or emails through the residential portal or their own email address. My concern is identity theft. Since I was not given any notice, I had my tax forms, social security number, bank information and credit card information laying on the counter. I do not know if any of my information has been compromised and since they are not communicating and I do not have proof if anything was taken or any pictures taken of my information, I no longer feel safe. This was not an emergency maintenance request nor was it a request on my behalf. My privacy and now my personal information has been compromised because I was not given the opportunity to lock up my personal information. Since, the management does not answer emails or phone messages and I feel my safety is of concern, I have barricaded my front entrance where no one can now enter or I can leave if an emergency occurs. My only entrance and exit is through the garage. I do have pictures of the note the maintenance person left behind. I did have a safety bar that maintenance personnel removed. I do not know if the front door, lock or handle has been damaged.

From Date IP Address Response
Renter Apr 17, 2016 Please cancel this case. I have spoken with the manager Jaso Culp and we are handling this together

Agent Date Response
SYSTEM Apr 18, 2016 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Apr 18, 2016 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Apr 18, 2016 Delivery Estimate: The complaint notice sent to Dolben Company - Jason Culp, Tia Ford 23-6977 Owings Mills, Maryland should have arrived or will arrive within 24 hours.

SYSTEM Apr 18, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 24, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6977 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 18, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Dolben Company - Jason Culp, Tia Ford
629 Wilbur Square,
Owings Mills, Maryland 21117

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Apr 18, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6977.

SYSTEM Apr 18, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Apr 18, 2016 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 15, 2016 An email confirmation was sent to the tenant at 04-15-2016 14:37:13. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Apr 15, 2016 CONFIRMATION OF COMPLAINT: A complaint about Entry without Permission has been filed pertaining to 23-6977 or Dolben Company - Jason Culp, Tia Ford located in Owings Mills, Maryland 21117. Case is pending mailing confirmation.

SYSTEM Apr 15, 2016 Complaint 23-6977 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.