Landlord Complaint Record: #23-9269

Castle Properties    |    Connie Smith    |    Little Rock    ,    Arkansas 72260    Landlord Complaint 23-9269

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Latest Activity :    Response from SYSTEM on Dec 15, 2017.

Case Number : 23-9269 Filing Date : Dec 14, 2017
Investigating Agent : Kept Private Case Disposition : Case Open / Active
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Connie Smith RENTER : Kept Private
Property Name : Castle Properties      
Address : P. O. Box 30519 Address : 17625 Arch St
City, State - Zip : Little Rock, Arkansas - 72260. City, State - Zip : Little Rock, Arkansas - 72206.
Phone : (501)455-8585 Phone : (501)454-7771

COMPLAINT : Mgr Chose To Enforce Rules Over My Personal Safety. Now Being Vindictive.
Why Renter Filed :
Fair Resolution according to renter :
  1. 1.Castle Keep My Deposit & Drop Extra $775 Charges, 3. Consider My Safety & My 23 1/2 Months As Good Tenant

Currently living in Rental : No      Property Type :
Rent : Beds : 0      Address               :   1313 COUNTRY OAKS DR
     City, State - Zip   :   BENTON, AR - 72015 5688.
Deposit : Baths : 0
Number of People in Household :

Renter has contacted landlord about problem : No     Written Contract : No
Landlord has attempted to resolve problem :     Problem is ongoing :


I have daughter on drugs, very troubled. 5 children and custody of none. Used to let her visit children at my apt. I got several complaints via former mgr, Patti about how my daughter made neighbors nervous due to her behavior. She was told she could not live with me by Patti. My daughter\'s behavior escalated to worse. I filed an Ex Parte Order of Protection on Sept 27, 2017. I shared this information with the on sight mgr, Bridget, so she could know my daughter should not be seen anywhere at the apartments. I had a court date on Oct 16, 2017 which made this a Final Order of Protection in effect until 10/16/2020. Due to a prior incident where my daughter hit me in the face with a coke bottle (which is documented with pics at the Benton PD) I feared that once the Order of Protection was filed, my daughter might retaliate by vandalizing my car, etc. She had threatened to break out all my windows and burn my house down, kill me, etc. An opportunity arose for me to get a small rent house. I went into the office on the 16th after court and showed my documents to Bridget. She said I would need to speak to \"Miss Connie\" but felt Connie would be sympathetic. I called Connie Smith at Castle Properties outlining my situation. I simply wanted to be released ONE MONTH early from my lease, fearing retaliation from my daughter. She was unyielding & not receptive nor sympathetic to my fears and concerns. She knew I was moving and so did Bridget. She sent me a vindictive bill charging me for ridiculous items. i.e. $10 - black mark on bedroom wall (after 23 1/2 mos all of us know they will paint the apt); $20 dirty bathroom wall (I was by few days after moving out & the cabinets were ripped out of bathrooms for remodeling); $40 drip pan replacement; $30 trash removal (not true); $50 oven filthy; $20 1 day rent (a friend and I worked late getting everything out last day of month-another not true). After 23 1/2 months ALL of this would have been replaced for new tenant. I left baking soda in top & bottom of cleaned fridge. No mention of that. Carpet in decent condition. I don\'t let grandchildren eat messy foods on carpet. I now feel safe, which is what this was all about. Nor do i fear a traumatic confrontation with grandchildren there. I can definitely provide documentation. Is big business so unyielding they cannot be concerned with someone\'s well being? My health has also been seriously effected by the years of this situation.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 15, 2017 Delivery Estimate: The complaint notice sent to Connie Smith 23-9269 Little Rock, Arkansas should have arrived or will arrive within 24 hours.

SYSTEM Dec 15, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Dec 15, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 21, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9269 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Dec 15, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Connie Smith
P. O. Box 30519
Little Rock, Arkansas 72260

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Dec 15, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9269.

SYSTEM Dec 15, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Dec 15, 2017 Complaint Accepted by RPA and is pending further processing.

SYSTEM Dec 14, 2017 An email confirmation was sent to the tenant at 12-14-2017 21:32:50. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Dec 14, 2017 CONFIRMATION OF COMPLAINT: A complaint about Mgr chose to enforce rules over my personal safety. Now being vindictive. has been filed pertaining to 23-9269 or Connie Smith located in Little Rock , Arkansas 72260. Case is pending mailing confirmation.

SYSTEM Dec 14, 2017 Complaint 23-9269 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.