Harbor Cliff Apartments    |    William Adrian    |    Anaheim    ,    California 92802    Landlord Complaint 24-2329

I would be more than happy to send out the MOUNTAIN of emails that I have sent, along with my roommates email(s) that he has sent; all have been IGNORED. I have copied and pasted my most recent email that was sent on May 11th, 2021 to William below. For transparency; We relinquished our lease early, back in October of 2020. During our stay, we were charged for electricity through the apartment that apparently was not received by the electric company (Please see attached, I can also ask Derrick to provide his statements if needed). We were informed that apparently the paperwork was done \"incorrectly\" so we were asked to pay our full electric bill throughout the duration of our stay to the electric company, which we did, resolving that issue. Derrick was told by William over the phone that we would be refunded the electric payments and they would be applied to the amount owed on the apartment, this never happened. The full bill was forwarded to Genesis for collections with the uncredited amount. Derrick sent William multiple emails regarding the incorrect amount asking for updates and nothing was ever done about it nor replied to. The last phone call William told Derrick that he would delete the amount due and email the accounting department to get it fixed, but yet again nothing happened. This led to us being harassed by collections that still had the INCORRECT total amount. We have been waiting for a correct amount from Harbor Cliffs, but since we did not want this debt to escalate even further, and we were continuously receiving \"interest due\" emails; we paid Genesis the amount that was claimed. Genesis informed us that they can refund the discrepancy once we receive the correct documentation from HARBOR CLIFFS. We were being charged through Genesis for the full amount of $1,499 which included the INCORRECT electric fee even though it was promised through William that he would rectify the situation. I\'ve attached another image of the email conversation between my roommate and William; please note the date and the negligence on rectifying the situation. All we are asking for is the correct amount so we can receive the money that is due to us. You may contact me at this email