Landlord Complaint Record: #24-2329

Harbor Cliff Apartments    |    William Adrian    |    Anaheim    ,    California 92802    Landlord Complaint 24-2329

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 24-2329 Filing Date : Jun 12, 2021
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jun 12, 2021
I attached an image of the last response my previous roommate received from William. William mentioned that he was working with the accounting team to get it resolved but we still received no response. My previous roommate reached out for a follow-up a month later with no solution from William.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : William Adrian RENTER : Kept Private
Property Name : Harbor Cliff Apartments      
Address : 2170 S Harbor Blvd, Anaheim, CA 92802 Address : Kept Private
City, State - Zip : Anaheim, California - 92802. City, State - Zip : Los Alamitos, California - 90720.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Manager Refusal To Respond To Emails Regarding Payment
Fair Resolution according to renter :
  1. Refund $1,499
  2. Reimburse RPA Fee

Address               :   2170 S HARBOR BLVD APT 244
City, State - Zip   :   ANAHEIM, CA - 92802 3503.


I would be more than happy to send out the MOUNTAIN of emails that I have sent, along with my roommates email(s) that he has sent; all have been IGNORED. I have copied and pasted my most recent email that was sent on May 11th, 2021 to William below. For transparency; We relinquished our lease early, back in October of 2020. During our stay, we were charged for electricity through the apartment that apparently was not received by the electric company (Please see attached, I can also ask Derrick to provide his statements if needed). We were informed that apparently the paperwork was done \"incorrectly\" so we were asked to pay our full electric bill throughout the duration of our stay to the electric company, which we did, resolving that issue. Derrick was told by William over the phone that we would be refunded the electric payments and they would be applied to the amount owed on the apartment, this never happened. The full bill was forwarded to Genesis for collections with the uncredited amount. Derrick sent William multiple emails regarding the incorrect amount asking for updates and nothing was ever done about it nor replied to. The last phone call William told Derrick that he would delete the amount due and email the accounting department to get it fixed, but yet again nothing happened. This led to us being harassed by collections that still had the INCORRECT total amount. We have been waiting for a correct amount from Harbor Cliffs, but since we did not want this debt to escalate even further, and we were continuously receiving \"interest due\" emails; we paid Genesis the amount that was claimed. Genesis informed us that they can refund the discrepancy once we receive the correct documentation from HARBOR CLIFFS. We were being charged through Genesis for the full amount of $1,499 which included the INCORRECT electric fee even though it was promised through William that he would rectify the situation. I\'ve attached another image of the email conversation between my roommate and William; please note the date and the negligence on rectifying the situation. All we are asking for is the correct amount so we can receive the money that is due to us. You may contact me at this email

From Date IP Address Response

Agent Date Response
SYSTEM Jun 14, 2021 Case has been closed by Tenant request. Tenant is pursuing further legal action.

SYSTEM Jun 14, 2021 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jun 12, 2021 New image uploaded by Tenant.

SYSTEM Jun 12, 2021 The RPA server has sent an initial email complaint notice to William Adrian Harbor Cliff Apartments concerning the Complaint filed by the tenant: Manager Refusal To Respond To Emails Regarding Payment. The email address was provided by the tenant at the time of filing.

SYSTEM Jun 12, 2021 An email confirmation was sent to the tenant at 06-12-2021 17:31:35. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 12, 2021 CONFIRMATION OF COMPLAINT: A complaint about Manager refusal to respond to emails regarding payment has been filed pertaining to 24-2329 or William Adrian located in Anaheim, California 92802. Case is pending mailing confirmation.

SYSTEM Jun 12, 2021 Complaint 24-2329 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.