Landlord Complaint Record: #24-2808

Crowe Properties    |    Robert Crowe    |    Coventry    ,    Rhode Island 02816    Landlord Complaint 24-2808

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Latest Activity :    Response from SYSTEM on Dec 24, 2021.

Case Number : 24-2808 Filing Date : Dec 22, 2021
Investigating Agent : Kept Private Case Disposition : Case Open / Active
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Robert Crowe RENTER : Kept Private
Property Name : Crowe Properties      
Address : 45 Reservoir Road Address : 624 Washington Street A205
City, State - Zip : Coventry, Rhode Island - 02816. City, State - Zip : Coventry, Rhode Island - 02816.
Phone : 401-265-3489 Phone : 4013389757

COMPLAINT : Return Of Security Deposit
Why Renter Filed :
Fair Resolution according to renter :
  1. 1. Refund Of $850 Security Deposit, 2. Reimbursement Of RPA Fees

Currently living in Rental : No      Property Type :
Rent : Beds : 0      Address               :   8 Brookside Lane C
     City, State - Zip   :   Coventry, Rhode Island - 02816.
Deposit : Baths : 0
Number of People in Household :

Renter has contacted landlord about problem : No     Written Contract : No
Landlord has attempted to resolve problem :     Problem is ongoing :


I was notified by a third party (Diana Gonsalves) twenty days after returning my keys to the landlord that she had received a check in my name from her husband (Manny Gonsalves) that was given to him directly from Robert Crowe for my security deposit which was written for $425.00, half of the amount of the original deposit. Arrangements for this manner of return of deposit were never discussed between myself and the landlord, nor was I notified by the landlord that he had attempted to return my deposit. Upon calling Robert Crowe to clarify this information, I was informed that the carpets in apartment C at 8 Brookside Lane needed to be replaced as they could not be washed clean and that the oven was not cleaned and also needed to be replaced as a result. It was only during this same conversation that the landlord asked my permission to return my deposit through this third party. The alleged carpet damage is normal wear and tear of which I have photographic evidence. Photographic evidence of normal wear and tear of said oven is also available. Regardless of the oven’s age and cosmetic wear, it was left in excellent working condition. No attempt to contact me regarding the alleged damage was made by the landlord following my move out in mid-November or the return of the apartment keys on December 1, 2021, on which day we spoke via telephone. An itemized list of any repairs needed for the apartment and any remaining amount of security deposit was requested from the landlord on 12/21/2021 via telephone to be mailed to my new address.

From Date IP Address Response

Agent Date Response
SYSTEM Dec 24, 2021 Delivery Estimate: The complaint notice sent to Robert Crowe 24-2808 Coventry, Rhode Island should have arrived or will arrive within 24 hours.

SYSTEM Dec 24, 2021 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.

SYSTEM Dec 24, 2021 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 30, 2021 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-2808 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Dec 24, 2021 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Robert Crowe
45 Reservoir Road
Coventry, Rhode Island 02816

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Dec 24, 2021 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-2808.

SYSTEM Dec 24, 2021 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Dec 24, 2021 Complaint Accepted by RPA and is pending further processing.

SYSTEM Dec 22, 2021 An email confirmation was sent to the tenant at 12-22-2021 00:42:29. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Dec 22, 2021 CONFIRMATION OF COMPLAINT: A complaint about Return of Security Deposit has been filed pertaining to 24-2808 or Robert Crowe located in Coventry, Rhode Island 02816. Case is pending mailing confirmation.

SYSTEM Dec 22, 2021 Complaint 24-2808 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.