Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed Bug Infestation | Case#**-*544
Durham, North Carolina - 27707 I was not provided with a habitable place> to live and I will not bear the financial cost of making it right. Shortly after moving in (< one week), I began to notice bites. I initially ignored them hoping they were mosquitos bites, then figured they were roach bites, as their were a large number of roaches without an readily identifiable food source in my bed frame. Prior to my moving in, the house had insect issues, of which I was not informed of until Friday by a contractor. The pest control professional sent by the property management group was unable to confirm the presence of bed bugs on the intitial visit, but sprayed my mattress and assured me I would no longer be bit. He informed me that retreatment may be needed, but would be 100% effective and safe. About a week later, I captured and jarred some bedbugs. After he missed the second appointment due to a family emergency of his, I did some research and determined that the chemical methods he advocated were neither 100% effective or 100% safe. On our second meeting, he told me 3 or 4 treatments may be necessary, but even after exposing myself to chemicals that many times, I will not be certain that the infestation is gone, and that I can not spread it to others. He also told me that while some may feel heat treatment was more effective, it was unlikely that H Co would pay for it. I understand the reservations, but I will not be a vector to spread this to my friends, family and work. This situation has caused me to miss enough work without having to stay home for future retreatments, and I can not afford the psychological stress of continually ensuring my space and person is bed bug free.
Product Delay. | Case#**-*087
california, California - 92593 For the landlord to rid my apartment of these bed bugs. My apartment is uninhabitable. I have two small children. My fiance is coFor the landlord to rid my apartment of these bed bugs. My apartment is uninhabitable. I have two small children. My fiance is co
Unfair Repair Bills for bed bug retreatment & Countertops | Case#**-*634
BUFFALO GROVE, IL - 60089 6956 Recently i received a heavy repair bills from my old apartment , they sent me an itemized bills for $1000+ I was living in the same apartment from Mar-2008 to Mar-2011. 1) BedBug retreatment charges - I reported the bed bug issue to the old management in the starting of 2009 and they sent SMITHEREN pest control to clean the bedbugs in May-2009.The apartment unit was treated by SMITHEREN,they found wall plug point as the source and treated that around that area couple of times.I was billed around $200 for the treatment but the brown marks on the wall plug point was never attended.After the SMITHEREN's treatment i never saw any bed bug in my apartment unit till i moved out in Apr-2011. Now the new apartment office charging me for $350 for the bed bug treatment ,there were the brown marks on the wall plug point but i never seen one bug.Even the pictures provided to me shows the wall plug point but no bed bugs.I spoke to the new apartment office but they keep saying that there were bed bugs everywhere and they retreated it. 2) Kitchen Countertop - they charged me $175 for resurfacing the Kitchen Countertops but the kitchen has been used for 3 years and the white color top has the fading & yellowing which is a normal wear & tear , i spoke to the new apartment office but they told me that they do use a same countertop in their home for 5 years and it would never fade like that. I am ok to pay the rest of the charges which comes around $500 like extra painting,extra cleaning even Kitchen Rangehood,but not the above ,those two are very unfair.
Repair/ Maintenance Issue | Case#**-*950
Frederick , Maryland - 21702 On Monday the June 8th, I complained to the management office about my a/c not working and the apartment is getting hot while the outside temperature is 90 degrees. The maintenance staff briefly inspected the issue and promised to attend to the job with additional parts by the following morning. 9th June, It didn\\\'t happen. I called the office and the maintenance phone and left messages for them to attend to the issue. It didn\\\'t happen. Another day passed by on the 10th and they didn\\\'t come by. My 3 year old daughter had to undergo a serious dental surgery and she was discharged on the 11th, by the time we return home, still the a/c was not done. i met the maintenance guy (Spanish speaking back tall guy) I believe he is Antonio, said that there is another apartment with 5 people and the temperature is 95 and therefore, he is taking care of that that day. However, it was late evening. June 12th, It was not done even after complaining more than 30 times and then called the management office. Venisa, who took my call in guaranteed that she will attend to the issue and obviously, she had to go through the supervisors, to get it approved, however, it was not done even by 5.30 that evening. I walked into the office and I explained my frustration after having a sick child in the place and has no idea of what is happening. My 3 year old daughter was not able explain what she feels like but being cranky and crying for the heat. Her Sergent specifically advised, to keep her hydrated, safe and comfortable. She got high temperature that very night and feeling so uncomfortable. I had to take her in to a friend\\\'s place and she was not feeling well even we had to rush her to ER. After complaining several times and being in their office right after they opened the office for the day, they are finally here. My frustration is that they never take a complain or a maintenance requirement seriously, even a maintenance requirement is managed extremely unprofessional. They weigh the situation by the skin color, race and other inappropriate measurements not the importance of the matter. I could have managed this if my daughter was not there and was not sick. It is hard when you are helpless to help your children. It is the number of visits and the calls that frustrated me. A resident complain about the same thing over and over again, the management need to take extra attention to see what exactly the problem is. I am frustrated and looking for justice to the mental ago
AIKEN, South Carolina - 29803 For the past 4 years, I\\\'ve been complaining about mold, the carpet coming up, insects and bedbugs in the apartment, now that they have actually seen a bedbug, they want me to pay for special treatment for the bedbugs, and they never came to treat everything. I have proof of events that occurred ever since 2011 when I first moved in.
Wrongful eviction, Breach of agreement, Invasion of privacy | Case#**-*587
Surf City, New Jersey - 08008 Landlord continually found reasons to enter our apartment without any notice, we tried to ask him about us and they handed us a 60 day eviction notice. All we did was confront them about the problem and they didn't want to hear it, they just evicted us. Also, failure to unclog bath tub after telling him multiple times that it was clogged severly.
Noise Complaints To The Landlord From The Neighbors Below Us. | Case#**-*845
Panama City, Florida - 32444 I have a neighbor that lives below us that has done nothing but complained about the noise of us walking around our apartment. We have been living here since September 2016 and she complains to the front desk all the time saying I lift weights up here when we don\'t. I have a 1 and a half year old daughter that likes to play and can occasionally run from time too time but I stop her when I can. The neighbors that live around us on the second floor can be loud some times by vacuuming and slamming doors but none of that is us. Other than that it is just me, my wife, and my 1 year old that lives upstairs in a 2 bedroom apartment. Today I got a Notice of Violation and a Seven Day Notice to Cure or our lease shall be deemed terminated. Not sure what to do at this point because we mind our own and never play loud music or watch TV loudly. I feel like we have to Tip Toe all through out the day and that\'s kinda hard to do when we got a 1 and a half year old that like to play. We never stay up late and our child is in bed by 7:30 or 8:00.
Bed Bugs | Case#**-*929
San Antonio, Texas - 78229 On 4/25/13 the pest control company in contract with Honey Hill came by to inspect my home for possible bed bugs. The inspection could find evidence and the specimen I collected the week before was disposed of. The inspector of the pest control company (Andrew) sprayed pesticide along the walls of the room and the apartment and advised me that my complaint sounds like bed bugs and if I were to catch another to have him come back to verify. I asked him if he would be inspecting other apartments and he stated 'no', since no one else has complained. On 4/30/13, I found a bed bug in my bath tub (specimen is collected and verifiable). I contacted Honey Hill Apartments and spoke with Monica the manager to inform her of the finding. She stated it will be my responsibility to pay for bed bug extermination and that an exterminator may not be available to come by and verify the bed bug because they had just been here to inspect my apratment on 4/25/13. Since my bed bug spotting has not been consistant, I went next door to my neighbor behind the room that I have spotted the bed bugs (Apartment-M22) and spoke with Mr. Ismail, showing him my specimen. He said he is completely infested and on 4/26/13 the bed bugs started coming out from the walls in the daytime and on that day he threw all his fruniture away. He allowed me to see the infestation for myself... He stated he had just gone to Honey Hill and complained to Monica who informed him that the exterminator will be by this Thursday 5/2/13. I can clearly see the bed bugs are in the walls and vents and are invading my apartment. I even found a bed bug painted to my wall that I failed to notice prior to examining every square inch of the apartment. My complaint is that this bed bug issue is not being handled promptly and effectively. My neighbors horizontal and vertical to infested apartments not been notified ( I spoke with them). This is clearly a VTCA., Health and Safety code 341.011 Public Health Nuisance and my health and the health of my children and neighbors have been and may be compromised due to parasites.
Failed To Fix Leaking Plumbing Resulting In $1700 H20 Bill Tenant Paid. | Case#**-*077
Richmond, Virginia - 23223 During the leasing period (7-31-18 to 8-1-19) I have since moved due to mold issue and allergies, at 1117 West Grace Street, Richmond, VA, 23223, We received an excessively high water bill over $600 for 49 CCFs of h20 usage during the winter.. Our average had been for 6 CCFs. We contacted Jim Wright at Metro and he said it was not his problem to call city of Richmond. We made an appointment to have the service crew come check the pipes in the house. Before the city of Richmond water utility could come, we had a second high water bill of 52 CCFs another $700 plus dollars. Metro was aware there was a serious problem with this amount of water leaking and failed to attempt to address it. Finally, when two city of Richmond utility specialist came out they found two leaks in our basement. Metro then fixed and our h20 bill went back to normal, but Jim Wright refused to help us pay the bill. Metro has other properties where water is included, so I know he knew that that leakage was a severe problem. The level of mold in the house was such that I could no longer live in the house, so I had to move in with a friend and still pay rent to Metro. I am a student at VCU as are the other 3 people that were on the lease. We have asked for Metro to reimburse for some of the added cost due to faulty plumbing and they have refused. We had to pay the bill which put a hardship on all of us and now he is trying to make us take him to court. The house is virtually not a livable environment. I moved, but 2 of the others still live there. We asked him to just reimburse $150 to each of us which is far less than the $422 extra dollars we each paid to keep the h20 on in the house. I am filing this complaint because I work, I have school, and I really do not know all the ins/outs of small claims court, nor have time. It is wrong for Mr. Wright to take advantage of us this way. I have requested the City of Richmond water records and the service calls. I also know it is impossible for the toilet running to use that much water over 2 months time due to stats provided by utility company. We used 75,000 gallons of h20 before leaks were repaired. If Metro had sent someone right away, we would not have gotten the second high water bill.
Deposit Kept | Case#**-*657
houston, Texas - 77084 I put an application with them, paid them 200 deposit, and 40 application fee, and was not told that if I had two or more broken leases I would automatically be denied and my deposit would be kept. I did tell them that I had more than one broken lease and they told me that they work with broken leases, and so I left the deposit, and when they said I was denied and I asked for my deposit back they told me it was non refundable. I did call and talk to several people, the assistant manager Monica, the leasing agent Daisy is the one that did not tell me about the policy of two or more would be automatic denial. I explained to the the assistant manager Monica the day I put the application in that I had the broken leases and she did not notify me either that it would be an automatic denial, and that the two hundred dollars would be non refundable. I then asked them why they would not give me my deposit down and they told me that I had been informed that it was non refundable. I was not told that and they still refuse to give me my 200.00 back.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JAN 19,2021 | 08:43 EST
Renters 114,896,116
Landlords 23,591,686
Landlord Complaint
File Complaint
Customize Your Menu!

Credit Reporting by

News / Media Coverage

Radio / Other Media

RPA® Site Security