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Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

HARASSING NEIGHBOR REPORTING FALSE NOISE COMPLAINTS | Case#**-*097
ATLANTA, Georgia - 30354 I RECEIVED A LEASE VIOLATION NOTICE ON TUESDAY 7/14/15 STATING THAT ON THE DATE OF SUNDAY 7/12/15 I WAS IN VIOLATION OF A HOUSE RULE/ LOUD AND EXCESSIVE NOISE. THE LETTER INITIALLY WAS INTENDED FOR UNIT 1007, BUT IT GOT SCRATCHED AND SOMEONE HAND WROTE MY UNIT NUMBER 1012 ON IT, AND THE LETTER WAS PLACED IN MY DOOR. THE LETTER STATED THAT VIOLATIONS SUCH AS THESE COULD LEAD TO MY TERMINATION OF OCCUPANCY, I HAD 10 DAYS FROM THE RECEIPT OF THE LETTER TO DISPUTE THE VIOLATION, AND IF I BELIVED THAT THERE WERE ANY MITIGATING CIRCUMSTANCES MANAGEMENT SHOULD TAKE INTO CONSIDERATION REGARDING THIS NOTICE I SHOULD CONTACT THEM IMMEDIATELY TO SCHEDULE A MEETING. ON THURSDAY 7/16/15 I VISITED THE LEASING OFFICE IN PERSON TWICE TO SPEAK TO PROP MGR. JAMESE DANIELS TO DISCUSS THIS VIOLATION AND/OR TO SETUP A MEETING. THE 1ST VISIT WAS AT 10 A.M. BUT SHE WAS NOT THERE; I WAS TOLD BY THE STAFF THAT SHE WOULD CONTACT ME WHEN SHE GOT IN. THE 2ND VISIT WAS AT 1 P.M. , DUE TO I NEVER RECEIVED A CALL BACK, AND I WAS TOLD SHE COULD NOT SEE ME AT THE TIME AND I SHOULD CALL HER BACK AROUND 3 P.M. I CALLED BACK AT 3 P.M. AND REQUESTED TO SPEAK WITH MS. DANIELS AND INSTEAD WAS DIRECTED TO THE ASST. PROP MANAGER NICHOLE DANIEL. MS. NICOLE ADVISED METHAT A NOISE COMPLAINT WAS FILED AGAINST ME DUE TO MY NEIGHBOR FELT LIKE MY 4 YEAR OLD CHILD WAS BEING TOO LOUD AND RUNNING IN THE APARTMENT. I ADVISED MS. NICOLE THAT IT WAS IMPOSSIBLE THAT ANY CHILD OF MINE WAS BEING TOO LOUD ON THE COMPLAINT DATE OF SUNDAY 7/12/15 DUE TO MY 4 YEAR OLD CHILD WAS NOT VISITING ME AT THE APARTMENT THAT DAY. I ADVISED HER THAT I WANTED THIS LEASE VIOLATION TAKEN OFF MY RENTAL RECORD IMMEDIATELY AND PLEASE HAVE PROP. MGR MS. DANIELS TO CONTACT ME ASAP BECAUSE I FELT LIKE THIS WAS THE SAME NEIGHBOR THAT HAS MADE BOGUS AND FALSE NOISE COMPLAINTS AGAINST ME AND OTHER NEIGHBORS IN THE PAST. I NEVER RECDEIVED A CALL BACK FROM MS. DANIELS ON THURSDAY SO I DECIDED TO REACH OUT TO HER AGAIN PER EMAIL ON FRIDAY 7/17/15 AROUND 4 P.M. I REQUESTED THAT SHE SET UP A MEETING WITH NOT ONLY SHE AND I, BUT HER MANAGER AS WELL, SO WE CAN DISCUSS AND HOPEFULLY COME TO SOME KIND OF FINAL RESOLUTION REGARDING THIS NEIGHBOR WHO IS CONSTANTLY HARASSING ME. I HAVE NOT RECEIVED A RESPONSE FROM THAT EMAIL AS OF YET EITHER
our landlord is not completing tasks promised | Case#**-*478
sparks, Nevada - 89431 Our landlord has stated that he would fix our outside water problem when he got back from vacation and it has been 3-4 weeks and we haven't heard anything about the problem. While he was on vacation he didn't leave any contact info if there was a problem and we had a fire hazard with our old glass bulb breaker box and when we told him that the electrical company said they weren't up to code he said that he wasn't going to pay to have a professional to do it and it too his worker 2 full days to switch the box because he didn't know fully what he was doing. This was almost a week after the problem started that he finally came over. I offered to pay myself for a plumber to come and put in a pipe that works so we could have outside water and he told me not to do it yet I was going to have to wait a few more weeks just for him to come look at it and fix it. Everything he does he complains that it is too expensive yet he keeps buying and trying to fix up new properties. According to him he owns 7 properties and yet he can't even maintain the three that we live at in city code standards. I questioned him on this code and he had stated that there are a lot of rental properties that aren't up to code so that is ok and is common. I would like our house fully livable and our landlord to focus on houses that have people living in them before he puts new tenants in buildings that probably aren't up to code also. Stop buying new property if you can't maintain the ones you already own. Also when we moved in our hot water heater went out and he asked up if we would wait till after his The conversation today he was complaining about all his tenants calling him about problems they are having with their living spaces. I told him that was his job. He said yeah but they shouldn't call me for simple things like leaking water pipes and things that don't need to be fixed right away. He obviously doesn't care about the tenants he only cares about getting more properties to make more money that he isn't using to maintain the properties properly
Breach Of Agreement, Repair Issues | Case#**-*038
Grounds for lease termination. landlord fails to meet a major obligation. 1) Faulty/dangerous electrical fixtures and wiring: sockets are faulty and unsafe to use, sockets are hanging off walls, sparks, and a number of sockets do not work. 2) The property is not Pest free: there are cockroaches, and there are tiny frogs coming through under the door. 3) Do not have private, peaceful possession of the dwelling: Unfinished pool, which prohibits the use of the entire backyard including the patio. Builders’ randomly coming to the dwelling for what is now an unacceptable and extended period. 4) Faulty air conditioning vents and pests falling and crawling from the vents
Landlords Continues To Receive Mal At The Address | Case#**-*057
BIRMINGHAM, AL - 35211 4056 I have been staying at this residence for 17 months now and the landlord still receives his mail here.
Continued Iintrusion On Repair Issues. No Notice Coming Onto The Property | Case#**-*262
Landlord William Weber lives in the apartment below. Repeatedly over 6 years of living here many repair issues have been needed resulting in additional repairs due to lack of proper work. Landlord has been intrusive and harassing to the family. Except for annual municipal inspections, the landlord has demanded an electrical and property inspection and has threatened eviction. The landlord does not give 24 hours when he comes upstairs and bangs on the door. I believe he is deliberately retaliating because of other issues regarding a fence and lighting he has had with neighbors. He also discusses our personal issues to the neighbors.
DEPOSIT REFUND | Case#**-*464
LOS ANGELES, California - 90006 I FOUND A JOB IN LOS ANGELES AND WAS LOOKING FOR A STUDIO APARTMENT TO TRANSFER. ON NOV. 3 I WENT TO OXFORD GARDEN APT. TO TAKE A LOOK AT THE STUDIO APT. THEY HAVE OFFERED ME FOR $800 RENTAL PER MONTH. I WENT BACK ON NOV. 16 AND GAVE A RENTAL HOLDING FEE OF $105.00 AND $35 APPLICATION FEE OF $35 TO START THE CREDIT PROCESS. I SIGNED A RENTAL DEPOSIT RECEIPT ON THE SAME DAY WHICH CLEARLY STATE THAT "THE APPLICANT HEREBY WAIVES ALL RIGHTS TO THE RETURN OF SAID HOLDING FEE AND SAID FEE SHALL BE RETAINED AS LIGQUIDATED DAMAGES IN THE EVENT THAT APPLICANT CANCEL AT ANY TIME". MY APPLICATION WAS APAPROVED A WEEK AFTER AND THEY ASK FOR ADDITIONAL DEPOSIT OF $400.00 TO HOLD THE APT. UNTIL THE FIRST OF DECEMBER AND SAID AMOUNT WILL BE DEDUCTED FROM MY FIRST MONTH RENT. I SEND THEM A MONEY ORDER FOR $400 WHICH THEY HAVE ACKNOWLEDGE VERBALLY AND SET THE DATE OF dECEMBER 5 TO MOVE IN. I HAVE EVEN ALREADY PRUCHASE A CASHIER CHECK FOR THE ONE MONTH RENTAL AND ONE MONTH DEPOSIT LESS THE $400.00. BUT UNFORTUNATELY, ON THE FIRST WEEK OF DECEMBER, I LEARN THAT MY JOB IS NOT PERMANENT AND NOT STABLE, THUS I CAN'T SIGNED A ONE YEAR OR SIX MONTH LEASE. I INFORMED THE APT. MANAGER ON MONDAY NOV.30 THAT I WON'T PUSH THROUGH WITH THE APT. RENTAL BECAUSE OF MY JOB INSTABILITY AND REQUESTED FOR THE REFUND OF MY DEPOSIT. I WROTE THEM A LETTER ON DEC. 2 TO REQUEST FOR MY REFUND AND FOLLOW IT UP WITH THEM ALMOST EVERY OTHER DAY FOR MY REFUND BUT TO NO AVAIL . UNTIL I RECEVIED A SECURITY DEPOSIT REFUND FORM FROM THE OWNER ON DEC. 9 THAT HE WON'T REFUND MY DEPOSIT BECAUSE I KEPT THE APT. OFF THE MARKET. BUT WHAT I SIGNED FOR WAS ONLY FOR $135.00 HOLDING FEE & APPLICATION FEE WHICH I WAIVED BUT NOT THE $400.00 DEPOSIT. I SINCERELY HOPE THAT YOU CAN HELP ME RESOLVE THIS PROBLEM OF REFUND SINCE $400.00 MEANS A LOT TO ME SPECIALLY IN THESE TOUGH ECONOMIC TIMES. I CAN FURNISH YOU ALL THE COPIES OF THE RENTAL RECEIPT, MONEY ORDER AND CASHIER CHECK AND MY FOLLOW UP LETTER AND HIS REPLY. THAN
Unsafe living, breach of contract, repair issue, harassment, danger | Case#**-*238
Little Elm , Texas - 75068 It is my responsibility to replace the filter in the AC which is located in the attic. When we moved in, Wed told me to do "whatever I want to the place". One of the things he pointed out to me was that there are three lights in the kitchen (dining table, sink and kitchen) and that I could and should go up to the attic and take a look at it. I went up, not planning on doing anything but just took a few steps to take look at the tangled wires. I never touched any wire nor did I have plans to. Next thing I know I had fallen through the attic floor into my kids playroom downstairs. I am certain I have a fracture in my shin but I don't have insurance and can not afford to be seen. I called and calmly explained what happened. Wes said that it was all my fault. I asked him to consult his wife, he did and she said I was acting negligent and they are not responsible for anything. We asked me. his exact words were, "if you kicked a whole in the wall would you think I'm responsible"? I told him that comparison was a bad one and didn't apply to the situation at hand. When we decided to take the house there was a pool which we wanted gone. On the the listing for the house it said they would be willing to take the pool out (above ground pool). We did not want to the pool. We told them we wanted t out. We felt it was a safety hazard above all but also that it would raise our utility bills. We told them we wanted it out. They pressured us long and hard to keep the pool. Really pressured us to keep it.. We kept in an order to maintain a good relationship, with the explicit condition that it is 100% child proof. Weeks and weeks went by and they did nothing. Finally we got a little more pushy and Wes cam and hammered some steaks in the ground and thought that was sufficient. I will attach the picture. It was the most insulting attempt to keep the kids out I have ever seen. I went out, bought new wood and materials and essentially re-did the entire from part of the deck. After he saw I could do this he stopped helping with anything and figured I can take care of it. He recommended that I take a look at the kitchen lights thought the attic and see if I can split them up there or down in the kitchen. He told me it would be simple to throw a junction box up there and split them up. He was supposed to get the pool in good condition and I would have been expected to leave it in the same condition. He did nothing but put a single bag of shock..
Security Deposit Problem | Case#**-*223
SAN DIEGO, CA - 92109 4573 It has been over four months since tenant moved out and the landlord has failed to produce a list or deductions from the security deposit nor has he produced any receipts or proof that the deductions are even legitimate. He claims that he used the whole $850 deposit and has not refunded any money. I have pictures of the room after move out and it does not warrant that many if any deductions.
Harassement When I Was Moving Out | Case#**-*929
Brockport, New York - 14420 Unfortunetly I\'m un able to prove this. When I moved out I got a notice saying I owe 300 for cleaning of the apartment. To start from the beginning of the month I gave them a proper 30 day notice T the end of the month upon moving my cable got shut off. The cables included in the rent. The police was called over a bogus incident saying my daughters boyfriend was sleeping in the basement which he definitly wasn\'t he was there to help me move. I wasn\'t to be out until the 1st, but on the 29th of february they were banging on my door at 8am. The electric was off that morning I had to go to the office to let them know which was around noon. The owner/landlord kept coming around my apartment looking at my stuff in the hall that I was waiting to move & walking around the outside of the place I felt harrassed about this I didn\'t see why he had to do this a few times!! Also where we stored our stuff in the basement was damp. I had to throw some of my stuff out cause it was full of mold. There was also mold on the ceiling under each toilet down there. which my friend has pictures. I have witnesses for all these things I have wrote. All month I\'ve tried to get someone to help me with situation, and have become frustrated a friend told me to go on here. Don\'t feel I should have been treated the way I did just because I had to move.
Noise, Excessive Noise That Caused Me To Take A Second Lease. | Case#**-*902
Arlington, Virginia - 22202 I moved in July of 2015 and have been calling and emailing and discussing in person, noise that has deprived me of sleeping. I have recordings of the noise which happen during the day and middle of the night. For months on end I was only given renovation work as the reason for the noise. When given the option of moving to another apartment, we were told we would have to pay moving cost and there was no time to move.My husband still lives in the apartment as he works in DC. I packed a bag and rented another apartment in November of 2015. We have emails sent to the Manager and Regional Manager going back to August;they discuss the noise. We took recording of the noise to the manger in September 2015. Nothing has been resolved,

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of APR 21,2018 | 12:22 EST
Renters 112,185,728
Landlords 23,042,746
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