Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bedbug Infested Building | Case#**-*199
Endicott, New York - 13760 Moved into building on March 26 and was not told of Bedbug (or any insect current or previous) infestation, 1-2 weeks after moving in building manager told me they were going to spray/treat building for preventative measures. I find out 1 week after treatment from other residents that they were actually spraying for bedbugs. Within another 1-2 weeks after this the bugs had a resurgence and I started to see them and get bit at night and during the day time hours. I am afraid to actually go to sleep most the time now as when i sleep i can not keep the bugs from attacking me and feeding upon my life blood. I continually think they are crawling on me even when they arent. They are getting more numerous and im getting bit alot more now that it is hotter out and the bugs are more active it seems. Every room in this 25 unit building is infested with the bugs including the two kitchens, hallways and bathrooms and no amount of spraying or bombing is addressing this issue. I went to report the building on a national bedbug registry online and found that the building was report 4 years earlier as being severly infested with the bedbugs So this is not a new problem and is a continuing ongoing infestation that the landlord is neglecting/ not treating properly and also all the while renting out rooms to unsuspecting tenants like myself. I have never lived in a building with any kind of infestation and I feel i have been duped into moving in this place. Just because im poor and on public assistance/ pending SSI disability doesnt mean I can be fleeced and conned into living in a building infested with parasitic insects!!! Where are the laws to protect prospective tenants/consumers such as myself? How can Property owners get away with such actions for years on end with inpunity? I demand compensation for rent paid, property ruined, and mental anguish/suffering and false representation/misleading tactics on the part of the property manager/owner/building manager!!!
Breach of agreement/Loud sister (not the landlord) | Case#**-*178
Watertown, Massachusetts - 02472 Landlord sister who lives with him but is NOT the landlord slams doors on purpose just to make noise, threatening my 4 year daughter, nailing fire exit door shut at 12:45 a.m. twice. When I moved in the apartment had 6 mice living and now we are still trying to get rid of them as of now. Tells me (Mrs. Collins) that I can't have any overnight guest and/or friends over, she's walked into my apartment with out my permission many of times, moving my stuff downstairs. Makes loud noises at 3:00a.m., plays her T.V. loud late at night, no working carbon detecter (THEY have GAS Line).
Renting Out Garage To A Family Of 3, W/ 3 Little Girls, 7 People Using 1 BR | Case#**-*816
SEASIDE, CA - 93955 4522 I have been living at 1624 Vallejo Seaside, CA for over a year and a half now, and while I\'ve been living here, there has bee a revolving door of people living in the garage, here are a list of just some of the people who have been living in the garage: Saul Hernandez, Sergio Mata, Thomas Banks, and Jose Hernandez. He finds people to rent it to that are very nice, and new to the U.S. - and therefore not accustomed to what a minimally adequate. The toilet has not worked properly the whole time I have lived here, even though every month I ask him to fix if, or that I want to speak with the owner. He says \"the owner\" doesn\'t have a phone number where he can be reached, and he kept saying he was going to fix the toilet but never did. I think he might be the owner, I\'m not sure, but saying he is not the owner gives him leeway in making proper suitable living conditions in the household; and also he forces everyone to clean the bathroom every month, which I always have, cleaning the bathroom is something Kueny has rarely ever done himself. So he told me that I had to start cleaning the bathroom twice a month, meanwhile he takes long baths in there and only cleans the bathroom right after someone else has. So I told him, I take 2-3 showers a week, I am not cleaning the bathroom again this month, and he said \"OK, then you need to leave after this month.\" Now the most disgusting part is that there are 2 little girls that are living in the garage who are under 5 years old, and they are not only forced to use a bathroom with 7 total people, but also Kueny does not let anyone put toilet paper down the toilet because it still doesn\'t work properly, so we have to put the used toilet paper in a plastic bag and then throw that outside when we are done, yet he throws his used toilet paper in the trashcan right next to the toilet that is always overflowing with used toilet paper, and Kueny even forces these two young girls to do the same thing. When i told him that I would wait for an official 30 court-ordered eviction notice, he began calling the cops on me and saying that I was threatening him, and the cops, and so i had to go to the hospital on a 5150 because he said I was drunk and on drugs, and threatening him and the cops, all of which is blatantly false. They tested my system at the hospital and found no drugs or alcohol in my system and I was released in less than 3 hours. Then he recently illegally changed all the locks in attempts to force me to leave.
Wrongful eviction, invasion of privacy, hostile | Case#**-*591
Surf City, New Jersey - 08008 Landlord was very hostile and dismissive toward our complaint of him entering our apartment without any notice whatsoever. Tried to talk to him and he stormed upstairs to his apartment. Sent him a certified letter stating our concerns and he then retaliated and handed us a 6060 day eviction notice.
Breach Of Agreement | Case#**-*146
Repeatedly, Belinda Limon at the Icon at Lubbock has left us notices on our door about trash left outside of our apartment. Leaving trash outside is a lease violation, however we have NOT left trash outside. Our neighbors left trash outside of their on many occasions and for some reason Belinda has been blaming us for it. She is not threatening to evict us for something we are not doing. We have tried calling and talking to her about this issue but she is not only rude and disrespectful when talking to us she is also not listening. I feel like something should be done about the way this woman is treating us.
Breach of Agreement | Case#**-*059
MILILANI, HI - 96789 2605 I am renting a home in Mililani from PokSu Nitta fka:PokSu Johnson. When then rental agreemt was signed there were numerous things wrong with the home. I was told that I could make the repairs to the home, provide receipts and be reimbursed for the cost. To date the following has been repaired which I have paid for out of my pocket and never reimbursed for. 1- Toilet leaking- replaced Wax ring, gasket, bolts and inner toilet plumbing in the main bathroom. 2- Both Bathtubs could not drain- Plumber called to snake drains 3- Sink in Main bathroom was leaking- repaired leak 4- Garbage disposal (she purchased) I had to pay to have it installed.Becuase of the crack in the sink the disposal had to be moved to the other side. New pipes were installed. 5- Kitchen sink had a huge crack in it when I moved in and was leaking all over.- Repaired crack in porcelain. 6- Kitchen Faucet was leaking and handle was loose. - Replaced faucet 7- Water pipe(faucet) on the side of the home was bent in an L shape and badly rusted and falling off. I returned home on April 4, 2012 and the pipe was spewing water across the yard into the neighbors home and in between the walls of my rental home. The neighbor came to help me turn off the water until the plumber came and fixed the pipe. I called Pok Su 6 times during the event. She never returned my call and says that she did not get the message about the emergency. 8- The wiring throughout the home in faulty and the wiring sparks or the breakers trip off frequently. -Still not fixed 9- The over/ range needed to be replaced- (PokSu purchased a new one) and had it delivered to my rental home. When the technician tried to install the new range/oven he could not as it was HARD wired to the home. I had to have an electrician come and rewire the Outlet for the stove. He also installed a new receptacle. 10- I had to replace all of the door locks in the home because they did not lock or got stuck when you insert the key. A total of 4 new locks were replaced. 11- The living room blinds were broken and had to be replaced. 14- Master bedroom window was missing the screen. 15- The Split unit AC in the living room had to be repaired 16- The forth bedroom had live wiring sticking out of the wall that sparked. I had to have it repaired. 17- The dryer would not shut off when plugged in and the vent was clogged. I had to have it repaired and the vent swept. 18- Outdoor lighting fixtures are broken with the wiring exposed. -Still not repaired. All of the items were paid for by myself and NEVER reimbursed. The home is a safety hazard. Whenever I call Pok Su about the repairs she makes comments and tries to blame me for it needing the repair. I tried to deduct some of the cost from my rent check in April and Pok Su came to my home screaming that I canít do that! She says that I am crazy and will not pay for anything! She demanded a new rent check for the total rent amount and tried to shove her way into my home. I was holding my grandson and did not want my dog to get out so I tried to close the gate and she just kept on screaming. She would not leave until I gave her the new check and kept pounding on the door saying to hurry up! She had to get to a doctor appointment. Then she said she wanted me to move out! Since then Pok Su has come to my rental home on several occasions unannounced or called at 6:00am and showed up at 8:30 am demanding to come in to clean the yard (the last incident was on May 8, 2012). Every time she comes she starts screaming at the door saying I know youíre in there! I want to come in now! She will shake and pound on the gate while screaming at the top of her lungs. She has also left numerous nasty messages on my cell phone at all hours of the day or night and even called my work and spoke to my boss! As of today my rent payments are current. I consider this to be harassment and I called the police to report it. They said that the next time she comes call them while she is here and they will arrest her. Also as a result of all of the water leaks and electrical problems my water and electricity bills are huge. Thank you for your help in this matter.
Code Violation/Repairs | Case#**-*318
Annville, Pennsylvania - 17003
Repair Issues/Unsanitary Conditions/ Black Mold/Appropriate Contact Info | Case#**-*183
Valley Village, California - 91607 I have repeatedly sent emails to the management company and former manger (who apparently quit) trying to get my repairs accommodated...I gave a list and also a time frame of which i would be available. Instead of being professional and accommodating, the management responded first with a unmerited "noise complaint", which was preposterous because there are several families on my floor with multiple children (that are home for the greater part of the day)...I have one daughter, who is in school until almost 6pm. Clearly, this complaint was retaliation from the management for my frustration of not getting my repairs made, concerns addressed, or even last few emails . They did not even reply to my last few emails, yet the sent me that fraudulent complaint. There is not even a manger for this building. The "Watermarque Company" that I have been emailing has refused to give me the owner's name and contact info, they would not even tell me their name (of the person that initially emailed me back). I replied to the "noise complaint", expressing my frustration for their attempt to retaliate against a tenant instead of responding to repairs and concerns with professionalism...they then responded by saying that they grant my request to break my lease, which is absurd because I never made that request. All actual requests that I have made have been ignored. It was also brought to my attention by other tenants that there is black mold in this building. I have recently moved in and also made the management aware of additional "as is" damages that I observed that needed to be added to my move in sheet, so that I would not be held accountable. I also made them aware of my bedroom window not closing completely, as a result my room is freezing during the cool nights. There were several repairs/damages that I have voiced to them including there being something wrong my "filtered water" from the tastes awful. I told them that the blinds that they previously repaired with paper and tape, instead of purchasing new ones, was a result some are still missing while others are falling off. I emailed a detailed list with several things, yet nothing has been repaired, Now I feel like I am being harassed, and they are retaliating against me in hopes of eventually attempting to evict me instead of making necessary repairs.
Breach Of Agreement | Case#**-*410
Las Vegas, Nevada - 89149 On June 3, 2017 the apartment put on a pool party with a live DJ. I went to the office and asked what was going on and they stated they are having a party for the tenants. I stated to them that I needed to go to sleep by 4pm and that I couldn\\\'t because their music and DJ was so loud I could hear everything inside with all windows closed. I asked them where was my right as a tenant, but was told that my rights as a tenant didn\\\'t matter. Based on the fact that I work at a prison and having proper sleep is imperative to my safety, I believe they have placed my safety at risk by not allowing me the proper sleep so their employees could have a pool party. This is the worst apartment complex I have ever lived in. Very unprofessional and they expose their paying tenants to unnecessary stress.
Falsely Accused Of Bed Bugs And To Pay The Bill... | Case#**-*455
Irving, Texas - 75062 the inspector came in to specifically look for bed bugs he look around my curtain and curvature of my bed he took pictures. after this i left him by him self i came back about three minutes i ask him what did he find [ he told me that he could not find no traces of bed bugs]. he also said he still have to make a complaint. next day i got a notice saying we need to spray for bed bugs. i go into my leasing office about all this i told the staff what the inspector said about no bed bugs a woman got a little surprise and said to me is that what he told you i said yes. we talk about my lease about bed bugs i had no problem with that but when lying is involved i think it should. so i prepared my apartment for the treatment according to the instructions which is not clear even the office were perplex.they came in and sprayed my apt unit 3095 then i got another notice saying they need to spray again this notice goes into full detail not like the first one. i called that pest control company to complain i was told to go to my leasing office. so now am back at stage being charge for all this and not happy. my respray is 2-518 spray for something that is not there.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JUL 21,2018 | 10:35 EST
Renters 112,432,576
Landlords 23,092,741
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