Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

plumbing leakage | Case#**-*904
mumbai, Alabama - 35005
Extermination Fees | Case#**-*667
INDIANAPOLIS, IN - 46224 2906 I've recently noticed that I have bed bugs in my townhome. I got on the internet and investigated some home remedies and purchased some DE( which is natural substance to kill bed bugs)and a steamer. Before, attempting to exterminate the problem myself I notified my landlord. They had the apartment inspected and made an appointment to start treating them without even notifying me. I had to call them and that's when I was informed that they would be coming out on that Friday. I had contacted them on a Wednesday and didn't receive the information to make preparations until that Thursday evening. They came and exterminated that Friday and said that they needed to come back two more times; and that also the treatment that they were doing doesn't guarantee that they will not come back because only extreme heat or cold temperatures can kill the eggs. My property manager had also informed me that I would be responsible for the cost of the three treatments because she stated I brought them to their property or one of my guests most of brought them in. She stated they were not in the units next to me so itís not their issue(which I never rec'd proof of that). I already had one treatment and I am trying to cancel the rest because I can't afford to pay for a service that doesn't guarantee the removal of these pest. The landlord will not cancel the treatments and insist that itís my responsibility. I really need some guidance on how to move forward with this issue. Should I have to pay for a service that will not guarantee that they will be gone.I have ead over the lease and doesn't specify whou would be responsible for issues like this... Please Help!!
Pest Extermination (bed Bugs) | Case#**-*932
Our unit has bedbugs. The building had them once before and they were not taken care of properly. JEM Properties needs to treat all units thoroughly to avoid these parasites coming back for a third time. They are trying to place the payment and blame on us. JEM Properties needs to pay all costs for the extermination. They did not inspect all the units when responding to our complaint and are trying to get us to pay for the extermination.
Misleading and Discriminating During Application Process | Case#**-*241
Culver City, California - 90232 We applied to become a tenant of the property of 3916 Bentley on February 2, 2013. A realty agent working for Tsuker and Gueying Fu accepted our application and credit reports, and checked all of our references. After weeks of providing additional information to the Fus for consideration, we were offered the property on Tuesday, February 19th. We have emails documenting the agreements. We were told to give notice at our current residence and provide cashier's checks for the deposit and first month's rent. We did so on the morning of Thursday, February 3rd. On that same day, our current apartment was already offered to someone on a wait list. The next day (Friday) we had an appointment to actually sign the lease with the Fus. They cancelled that appointment Friday morning and said they no longer wanted to lease to us. Their reasons were that I had not been at my current job long enough and we didn't have enough money saved in the bank. This is all information they received back on February 2nd, and was fully considered before they made their offer to us. Nothing about our information or position changed between Tuesday and Friday. We suspect there is some other discrimination occurring, but at the very least this is very poor business practice. Our credit scores and references are excellent, and we have been paying a similar rent for twelve years at our current place. My employer has offered to speak with the Fus to ensure them my job is stable, but they have refused. They should not have offered this property if they were uncomfortable with our information. Once offered, and after we were told by them to give notice, they had no reason to back out of the agreement.
Filed Eviction Notice And Did Not Provide Lawful Noticfication. | Case#**-*299
I paid the owner $750 of November's rent. The remaining amount is $167. Plus the $300 late fee. I have not yet paid December's rent. However, when I moved in I paid first month, last month and deposit at move-in. I came home on 12/12 to find an abandonment notice on my door. I have never spent a night away from home. So I called the owner the next morning 12/13, to inquire about the notice. I stated that he wanted to come over to bring me something. When he arrived he proceeded to give me a notice for Writ of Restitution. Stating that I did not appear in court the day before 12/12. So therefore the sheriff will come on the 18th and remove my family from the home. When I asked the owner about this he states that He tried to call me (untrue). Then he walks away.
Breach Of Peace And Quite Agreement In Lease. | Case#**-*359
Elk River, Minnesota - 55330 Since November My grandfather and I been complaining about 210 being excessively loud in the mornings. I\\\\\\\'m epileptic so it\\\\\\\'s very important that I get my full night of sleep which I haven\\\\\\\'t had in months. I\\\\\\\'ve reported it properly to Jessica yet it\\\\\\\'s still happening and she hasn\\\\\\\'t done anything what bothers me the most is we have lived her for 10 years and she is treating us like we don\\\\\\\'t matter when we been suffering for months. I been woke up at 6 in the morning by stomping since November I can\\\\\\\'t remember the last time I slept in or got a full 8 hours of sleep. I just need help my next step it is filing a emotional distress suit against the company for deliberately not doing anything about it and causing me stress and loss of sleep, and plenty of anger issues.
Issues With Lease Breakage Charges | Case#**-*536
Plainsboro, New Jersey - 08536 Hi, I had decided to move out of the existing apartment as I have been transferred to a different location. I brought this to the notice of my landlord & they told me that they will charge lease breaking amount. I was fine with that. But, one fine day without my knowledge they deducted $5043 from my account. Since, that much amount was not there in my bank account, the request was not honored. The bank charged me with 35$ overdraft charges & I was sent a notice informing all these. After a few days, that amount was credited back & they told me to maintain balance the next time that they deduct which is 24th Oct. I have since been asking them for the breakup of lease breakage charges as I need to produce the proof to my company to release the funds. I have not been given proper response in spite of over 10-15 mail exchanges. Need your help in getting the complete breakup of lease termination charges. All I need is breakup!!!! and nothing else. I HAVE TO PROVIDE TO MY COMPANY TO RELEASE FUNDS!!!
Landlord trying to charge me for Bedbug Extermination | Case#**-*189
PORTLAND, OR - 97239 4343 The property management is trying to charge me for the extermination fees, according to oregon law they must be able to prove that I was the sole bringer of bedbugs and they cannot. They never alerted the other tenants, nor did they exterminate any other areas of the facilities.
Security Deposit Scam, Repair And Security Issues. | Case#**-*544
The utility closet containing hot water heater and central air-conditioner has a hole in the floor where rats have eaten and intruded the apartment area. When we told management about this issue we were told that someone will be notified to take care of the problem. Ceiling leak issue request hasn't been resolved since we contacted management. The leak in the ceiling has never been repaired and I took a video of the leak. The ceiling is also evident of only covering up the problem by painting over the mold where the leak is, and deliberately ignoring to do the necessary repairs in the past. The circuit breaker keeps tripping and maintenance hasn't resolved the issue. The area is open to vagrants ,my sons bicycle was stolen, and one urinated on the wall/floor of the breezeway. We told the management about the urine that needed to be cleaned up, management ignored our request. Perimeter security gates and adequate security lighting are badly needed to deter crime. I installed a video camera to deter the crime and was forced to uninstall the camera by management. The lease doesn't indicate tenants are unable to install crime deterrence video surveillance equipment. there're also other tenants who want surveillance equipment installed to deter crime. The rodent infestation is a health risk to anyone living in these apartments and a resident told me that rats are a serious problem. My family safety is at risk without the ability to install video camera to deter crime. The properties are in badly need of perimeter security access gates and adequate lighting to deter vagrants. The structure we live in is at risk to fire due to water penetrating the structures electrical lines in the walls or other parts of the electrical system which are tripping the electrical circuit breaker and property outdoor lighting. When we moved out we received a vacate report that is inaccurate; the apartment was cleaned by ourselves when we vacated. The cabinets were in the same condition as when we moved in. We were told new cabinets would be installed after we move in and that never was done. We also bought all the blinds for the apartment when we moved in. We request our security deposit to be returned in full payment.
Evcited For Non Payment Of Rent | Case#**-*061
Spring, Texas - 77382 Evicted for non payment of rent after one month, completed trashed house and left tons of garbage.Failed to pay rent; illegally sub let to other tenants. they damaged unit, threatened landlord. Cost us $300 to clean and fix.They left oil bill and water bill non payment.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of DEC 6,2021 | 09:04 EST
Renters 115,764,207
Landlords 23,767,502
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