Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Repair Issue, Water Leak | Case#**-*467
Water is coming through foundation of apartment and water soaks into the wall/ carpet and carpet pad every time it rains. Then I have to move out of my bedroom since fans have to be brought into area to dry area out the carpet, wood and pad. This occur acne happens every time it rains with no resolution to fix the issue.
Withheld Deposit | Case#**-*223
Independence, Missouri - 64055 I signed a lease ready to move in September 1 2018 at 649 N.Queen Ridge Ct. Independence Missouri 54056 assuming that this house would be ready. August 30th 2018. This house was still not ready. House was filthy dead bugs everywhere. The refrigerator was so nasty. There was trash in the bath tub. The walls were not cleaned and kitchen tile was nasty and filthy. No kitchen stove. I reached out to Bart Umentum he told me that I should move in and he would fix things after I moved in. I told him that would not work for me. I requested that my $875.00 deposit be returned. He refused to send it back. He has been avoiding my calls. September the 11th 2018 he returned my call and said he was not able to send my deposit back until a tenant moves in and he will send the difference. He told me he was working hard on getting the house ready. That night I drove to the house and not a bit of work was done. The stove still was not in. The filthy house still wasn\\\'t cleaned. I called him back and told him if I do not receive my deposit by Monday the 17th of September I was going to go to court. He told me he would counter sue. This is the most dishonest person I know. He is a scamming landlord. He even served in the Navy. What a loser. They need to throw him in jail. He is a crook.
Bed Bug Infestation Upon Move In | Case#**-*391
DENVER, CO - 80220 4121 Upon moving into the apartment the carpet was dirty having not been cleaned before our move in, pests have been biting me and my toddler son, I was told management would send someone to diagnose the situation but no exterminator was hired, repair man Randy for the complex was the only person to \\\\\\\"handle\\\\\\\" the issue by spraying copious amounts of poison around the apartment floors that pooled and I have a toddler who puts everything in his mouth and crawls around the apartment. Nothing else was done by management and I informed them that we were still getting bites after their procedure.
Bed Bugs | Case#**-*078
VAN NUYS, CA - 91402 3680 Bed bugs have been found since moved in. Several attempts to clean and heat fumigation. Bed bugs still returning. Bed bugs found in carpet that wraps around entire 3rd floor. Other units also fumigated. Bed bugs keep coming back.
Bed Bugs, Paint, 3 weeks no working appliance for cooking! Yes included. | Case#**-*436
Brooklyn, New York - 11220 Details overall relate a case of negligence. The landlords are being negligent towards our health, sanity and abilities to enjoy the property. The unpainted walls made it difficult to rent the third room. Overall living here has been a stressful nightmare which I'd wish would end.
Harrasment By Managment.blackmildew Coming From Furnance Regester. | Case#**-*997
OSCEOLA, IN - 46561 9645 manager has been constantly trying different ways to get me out because of disability and I told them I do not want to buy trailer ever sence then they just tryto find reason to get me out have black mold coming out on wall in my room . coming from furnance I already have health problems this is making me sickerla
Repair And Cleaning Of The Facility\'s, A Lot Of Problems With The Water, | Case#**-*889
San Antonio, Texas - 78256 they really need to be taking care of these apartments, and to hire more people saw the work and get done, they need to clean the pool more often, they haven\'t cleaned in more than six months, our laundry rooms are filthy, they have a leak for more than a week it\'s mud everywhere on the floor, they promised to clean my carpet 5 months ago after I renew my lease and they haven\'t done it yet, it\'s a lot of trash everywhere they never clean it, the Fitness room gets cleaned once every 4 months, I am really upset with this apartment is getting worse and worse, I really regret signing the lease for one more year
Stacking Fees | Case#**-*352
JACKSONVILLE, FL - 32256 3798 My rent and water sewer fees are always on time or paid early, however a prior payment of the public utilities of water returned a money order indicating the money order was outdated, the complex charged a returned check fee to my account. In addition the original money order was never returned to me and notice regarding this matter was never given for several months after the fact. I travel for my living and am away for extended periods of time email no phone call etc until a notice was attached to my front door claiming I owed close to 300 hundred dollars by my son who is a tenant also. In addition water usage is based on square footage compared to actual usage. As noted I travel out about 75% of my time so 1 person is using my utilities Please also note the returned money order amt for the water bill was paid at the time of notification.
Breach Of Agreement, No Smoke Detectors, | Case#**-*290
LANCASTER, CA - 93535 7323 I tried to make payments for being late. However, he had told me that it was a breach of contract. When I mentioned that he was not supposed to store his things in the rented part of the yard, he said, \"If you don\'t like it move out.\". In the meantime there are no smoke detectors, he still stores stuff in our yard, we have a bug infestation that he is aware of and he had driven over the ant stakes with his tractor, knowing that they were there. I have also had to pay money to get rid of a rodent problem that the landlord was aware of. He had me make repairs and physical labor to help fix his house.
Infestation Of Pests/Bugs | Case#**-*988
Second floor apartment is infested with roaches, silverfish, and palmetto bugs. Several neighbors having same issues. Despite a weekly visit from the pest control, bugs are still a problem. I have asked several times for management to investigate the problem deeper as they are infiltrated inside the building other than just coming from the outside. I have been told by management that "This is Florida and not where you came from (New York) and you will see bugs". I have explained to management that I don't see an occasional bug. I see bugs on a daily basis. I have a 16 month old toddler and this is a health issue. Management keeps blowing me off and telling me that I need to get used to Florida bugs. Several neighbors have come to me asking me if I have roaches. After asking other neighbors, it is becoming clear that most tenants are having the same issues.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of APR 22,2021 | 08:49 EST
Renters 115,148,578
Landlords 23,642,817
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