Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Overcharged when I moved out due to losing my job | Case#**-*627
Campbell, California - 95008 Parc at Pruneyard is charging me Carpet cleaning of $75.00 AND Carpet replacement of $1004.87. I lost my job on January 16, 2009 due to the economy down turn and they are charging me $3,568.00 for Lease Breaking Fee when they had someone living there within a month of my move-out on March 15, 2009. Why should I pay $7.93 Trash fee when I wasn't even living there? The AUM Final Bill for utilities isn't my bill it's for Apt 319. The January AUM bill for $49.92 was paid in my February rent payment. The assistant manager Cindy Wang also made a mathemathical error on my move-in form and even though we both signed it and they didn't catch for a month, they forced me to pay an additional $294.67 by not taking my October 2009 rent until I paid this amount.
bed bugs and sanitary issues | Case#**-*920
FINDLAY, OH - 45840 1080 I have never had bed bugs till moving in here, they have treated the place a few times I had to throw away all my furniture and beds the first time I had noticed they were back and called right away they was suppost to come on a Monday never showed never called they came on Tuesday with a little bottle of walmart spray called fabriclear sprayed my childs bed and left. The apartment maintence man wanted to tell me that we had brung them here and that is not true. There is always furniture in the trash and beds also I know for a fact that someone else troy rice had them as well. they say it is in the lease that w deal with it our self but if they are not treating other units or the hall ways then they just keep coming back. other issues include mice in the pool and dog pee and filthy hall ways. but my min concern is this bed bug issue and the first time they treated it they had told us they would prolly need to come back and retreat but never did till I called and yet that was 6 days later.and only sprayed the child bed. The first time we had a problem with this at first they told us they would let us out of our lease. I have spent 2000 replacing beds and furniture for them to come back again.
Bed Bug Issue | Case#**-*183
Dallas, Texas - 75252 I pouya and khatereh Tavakoli have been in a back and forth situation with the property manager to resolve the issue and have been so patient and asked the manager to resolve the issue as soon as possible and just sends someone that is not a certified bed bug exterminator and everything has been done as said in Their letter to be prepared as we have been prepared and ready to get it done but then the inspector says everything is good ready to be sprayed then I get a letter saying not prepared how is one not prepared after 1 month and on top of it get fined by the apartment for not being prepared which was told by the company it was $75 for the charge and not $200 which was charged by apartment manager own will please fix the issue ASAP as for no more delays by the apartment complex manager I have pictures and letters from when the time has started from and as a disturbance have not been able to properly sleep in a bed without pain this is a big nuisance Thank you, Pouya and khatereh tavakoli
Never Paid Evicted | Case#**-*273
PLEASANTON, CA - 94588 4887 this tenet never paid and abandoned her place
no eviction notice wants me to move out without eviction notice | Case#**-*592
pasadena , Texas - 77506 my landlord took me to some places to get help, i told her i needed an eviction notice to get help, it's been about 2 weeks now, since i asked for one. called her back and she tells me she is selling her place and she is wanting me to move out. i am not in the position to move right now. can she move me out without evecting me
Leaky Roof and Mold | Case#**-*256
UNIVERSITY PL, WA - 98466 1811 Our roof has been leaking since it started raining this season. Before we moved in the landlord said the roof would be replaced before winter. He has tried to patch holes a couple of times with no success. Mold is growing on the walls and doors and there is water damage on several walls. Our clothes, vintage jewelry, lap top case, hats, have gotten wet, including us as we sleep. The mold is effecting our health and we need to get out. There are also no smoke detectors in the house. The landlord was supposed to give us a lease in October, but never did. No contract was ever signed. We have several photos of the mold and water damage. He would like to collect January's rent, but we are on our way out.
Hi I Dont Have Heater Or Radiator For Heat | Case#**-*539
Newark, New Jersey - 07105 i want my landlord to put or install heater in the studio because i dont know if the use of electrical heater is legal or safe.
Infestation, Breach of Agreement, Non Compliance, Misrepresentation | Case#**-*882
Glendale, Arizona - 85308 1st complaint -- Notified on June 29th in writing that we were being bit, I was having severe reactions including IVs. August 30 send landlord links to articles I found about bedbugs and that our symptoms matched I suggested exterminator. He responded we should try and trap whatever what biting us to figure it out. August 31 informed landlord I could not afford the cost , but was sure it was bedbugs. General Exterminating came out that week, looked at bed and said, you don't have a bug problem. Showed him the bites, described them, asked him to spray, he said no and he'd get with landlord. Sept 19th landlord sends email stating he hadn't heard anything from me or exterminator (?) Responded I was told it wasn't bugs and seeking alternative medical causes for bites. September 27th emailed I had caught bugs for them to see asked again for exterminator. September 29 responded that he called exterminator. September 30 I called his exterminator-he arrived aggravated, was in a hurry, couldn't treat room till next Mon, Tues or Wed, office would call me Fri to set up. Found no bugs in my bed or clothes, only along house structure and surfaces. Treated my bed and told me not to go into my room for at least 2-3 hrs and not to sleep in my bed. Heard nothing since, entire bed covered with a white foam residue from the poison, I have no where to sleep, landlord refuses to assist. Stated I am to pay exterminator, however he'll let me out of my lease if I pay him for the month and get out by October 15. (all written correspondence, emails stated above and pictures are available) 2nd Complaint --August 19th - Landlord was given $3,500 IN ADVANCE to cover Aug, Sept, & Oct rent ($3,000) and ($500) for utilities--an amount agreed upon as enough to cover the 3 months. Asked again for electric bill, worried about it adding up. Told not to worry to me and friend who met w/him. 3rd Complaint -- Landlord asked verbally, in writing and in front of witnesses for estimated cost of the utilities, prior to renting, after moving in and into the 2nd month renting. I was told electric was minimal. Stated he & daughter lived here (however neither stayed in master bedroom, where the bugs are?). Emailed prior the signing the lease that his electric is about $80 mo and no use in trying to get a past average as no one has lived there. As soon as he was pd in advance he has taken approx $350 from my rent balance towards the electric. And insists I owe him for October if I plan on staying.
Eviction-Rent money dispute | Case#**-*174
Milwaukee, Wisconsin - 53211 Someone who wasn't welcome or invited to my house kicked in the doors, I happened to be home while my room mate was in Arizona along with her dad(who is also the property manager). The locks and doors were replaced and a week later I was sent an eviction notice that Bob had typed and was not court ordered, but I was still out in 3 days. Later I was sent a letter saying my half of security deposit, which I had been told was 375 at the time of moving in had now turned into 250 each, was being kept to pay for the doors. In the same letter he typed the cost and details of the repair, there was no work order or invoice which would prove he wasn't lying about the cost. The second letter also stated that because of my failure to give notice of moving out he was keeping my rent money I had paid early to pay for the rest of the doors, even though I had been given an eviction notice. The house is up for sale by the bank and there was no lease agreement signed. I have tried to contact him twice on the phone but he would lose his temper begin name calling and hang up. I also tried to contact his boss and it took me 3 calls in 10 minutes to even get transferred and when I did the secretary transferred me to Bob and Bob refused to let me talk to his boss.
Neglect of repairs, unlawful retention of security deposit. | Case#**-*362
San Diego, California - 92107 The condo was in disrepair when we moved in. the faucet was leaking under the sink in the kitchen and neither of the bathroom faucets worked. The toilets were both broken and one of their water tanks was cracked. The condo smelled like kitty litter, and there was a soiled and stained carpet in one of the bathrooms. The walls were dirty, as was the fireplace and the floors. When we asked the landlord to address these issues in addition to a malfunctioning garbage disposal, a geriatric relative with only 1 arm showed up to do the plumbing. He indicated that the landlord was wanting to sell the condo and unwilling to put any money into repairs or maintenance of the unit. During our residency we agreed to allow real estate agents to show the unit to prospective purchasers. We made every provision to accommodate everyone. After giving notice to vacate we were asked to show the condo to prospective tenants. We obliged by showing the condo to everyone who showed up (unannounced and in droves at times). The Dye's told us they were going to send us a gift certificate for our efforts. Not only did we never see that gift certificate they kept mentioning (their idea) but they withheld a portion of our security deposit after we cleaned the rugs, scrubbed the walls and went out of our way for these ungrateful people.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of APR 18,2019 | 03:57 EST
Renters 113,163,531
Landlords 23,240,783
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