Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Infestion Of Bed Bugs Problem,Breach Of Agreement | Case#**-*870
the manager failed to inform me of the bed bug problem in this unit prior to my renting it , and knowing my sons medical problems and hardships ,this has turned our life into hell , we cant sleep and feel so uncomfortable in what is to have been a new start, a home a safe place. they failed to make sure it was bug free before renting it out, all this is causing me and my family pain and anguish making it impossible to focus on life. this could have been prevented , I feel that I was mislead. after I talked to Maribel about this she tolled me that this unit is the only one they had with bed bug problems.
Deposit Problems, breach of agreement. | Case#**-*229
indiana, Pennsylvania - 15701 Land lord claims that addendum's apply to lease termination that have never been acknowledge or approved by tenant, and won't return Security deposit. Land lord has no proof that the tenant, or co signer accepted, approved, or has even seen these addendum's. Land lord requires each page of the lease to be acknowledged by virtue of tenants initials at the bottom of each page, of which ours do not appear on the lease, but the three other tenant's initials do, therefore are not valid to us. Land lord could have added anything they wanted, at any time if playing by those rules. There were telephone discussions concerning a replacement tenant at our own time and expense, which we did, and the land lord agreed to., Land lord has since received an additional security deposit from the new tenant, and will not return ours. The addendum which the land lord refers to was never acknowledged, or approved by tenant or cosigner. All pages of the lease were initialed by the 3 other tenants, but not by us. Documents to follow soon.
Managers | Case#**-*360
California - 94590
Rent Increase without notice | Case#**-*008
pompano beach, Florida - 33060 I received a call from the leasing office about a month ago from one of the agent by the name of Connie. Connie told use she would need all of our pay stub to renew the lease so we brought them to her she had us sign a consent saying we would renew. Connie let us know she would have to draw up the papers and get back to us. I asked her if everything was going to be the same and she said yes, that nothing has changed. I received a call from the leasing office a month later saying the lease was ready to be signed. When we went down to sign it we were informed their would be a 50 dollar increase, I told them I couldn't do it and I would have to move out but they refuse to give me a month to do so. Even though I never received my 30 day notice, now I have less than 3 days to move out.
Deposit /Rent Payment Problems | Case#**-*601
Dahlonega , Georgia - 30533 I have paid my landlord 875.00 this month plus the late fee of 45 dollars. He stated he never received it then in an email stated he did receive it but I still owe him money in the amount of 992.00 plus I accrue 10 dollars everyday that it is late. He verbally said that I didn't owe anything, then he states this and threatened to file dispossessory which he has. I requested an itemized bill on how I owed him this much money and he never sent me anything nor explained to me how I owed him the money. He also threatened me stating he will be here with the sheriff's department to remove me and my family from the premises. Prior to receiving the dispossesory notice and being able to file an answer. He stated he wanted us out.
Repair Issues And Defamation Of Character | Case#**-*338
INDIANAPOLIS, IN - 46235 1137 I have resided at this address since August of 2014 and from day one of me receiving my keys there have been multiple maintenance issues most of which still have not been addressed. I have made multiple maintenance request to management and the issues still remains. There have also been issues with payment, the company provided multiple ways to submit payment and none have worked for me and there explanation was I was the only one having problems and that they have never received any return mail so I must have received everything I need. My current lease ends on August 31, 2016 and I have been trying for 3 weeks to inquire about a property transfer due to all the maintenance issues that I have experienced and the local property manager agreed that I should be placed in a different property but when she contacted me she said that I wasn\'t approved to transfer to another property but they wanted to know what hey could do in order for me to renew my lease at the current residence while raising the monthly rent payment Needless to say that doesn\'t make since to me that First Key is willing to renew my lease at the current property that they refuse to repair, but that will not allow me to move in something that is in better condition and bigger to accommodate my current needs. They have filed multiple evictions despite many efforts for me to make my payments on time and it takes them 2-3 days to return messages, if they get returned at all. They have tarnished my name by not updated court records to show that I have never been evicted and my account is current. They will not provide rental reference in order for me to gain residency through another management company or private owner. I am in the process of obtaining an attorney in order to see if there is something that can be done in order for me to get a rental reference and other issues addressed prior to my lease expiring at the end of August.
Bed Bug Infestation Makes Apartment Uninhabitabble | Case#**-*343
I moved into thiss apartmennt on June 11th. From June 14 - 16, my sister and father stayed with me in the apartment. My sister slept in my bed with me. My father slept on the floor. None of us had any sign of bed bug bites. From June 16 to June 20, I was away from the apartment. On June 20, I returned to the apartment. On June 23, I noticed ites on my back. By June 25, I determined that these were bed bug bites and saw fullly mature bed bugs (crawling across my floor. I reported this to Red Oak. I also followed their instruction and bagged up everything, including buying a bed bug cover for both my mattress and box spring. They came in to spray on Friday, June 27th. When the exterminator arrived, I hadn't yet showered, The exterminator said that they had another call and would come back after. I then heard the exterminator knock on the floor below mine. After work, I returned to my apartment and noticed that there was still a bed bug crawling across my floor. I vacated the apartment on Friday, June 27th. I have not lived there since. I also spoke with another tenant on Friday, who told me that Red Oak had problems wtih the tenant that lived right below me. Her apartment has been infested with bed bugs but, since she was elderly, it was difficult for her to bag up and clean everything in order to remediate the problem. On Saturday, my mother (Amy Johnson) called Red Oak on my behalf as I was not in a fit emotional state. I have attacks of anxiety and have previously been on medication for it. My mother reported that despite the treatment, that live bed bugs still were seen in my room. The manager she spoke with replied that she had nothing to do with pest control and that the person who did was not in on the weekends. She was told that no one else was available and the situation would have to wait until Monday. Although I returned to Manchester on Monday, I stayed with a friend. On Thursday, July3, my parents and I met with the management at Red Oak. Shelly Hartford, the Senior Property Manger told us that it was "very likely that the bed bugs came from the resident below us". She told us that Red Oak had gone above and beyond the call of duty to help this resident bag up her stuff so that they could treat the infestation, This was the best that they could do, but obviously did not get rid of the bed bugs. I asked to terminate the lease as the apartment is uninhabitile to me due to my anxiety.
Being Harrassed And Being Treated Unfairly | Case#**-*755
CLEVELAND, OH - 44103 4867
I have a noise complaint against me | Case#**-*942
My downstairs neighbor has made a few noise complaints against me for walking around my apartment after midnight and my television being too loud. I get home after midnight from my job at KCRA television. I have addressed this issue a few times with the property manager and my neighbor. I do need to walk around my apartment as to eat at go to the bathroom. I never have any loud parties or have company at my apartment. I do have my tv on but on a low volume. I have never had any issues with my landlord or tenants regarding noise in the nine years I have lived here until February. The property manager left me a message by voicemai yesterday saying I have till noon on 9/18/2013 to give my notice that I will vacate in thirty days or she will evict me. The property managment is taking this neighbors side without proof. I just want to stay in my affordable apartment and be left alone like I have been since 2004.
Stacking Fees | Case#**-*341
JACKSONVILLE, FL - 32256 3798 My rent and water sewer fees are always on time or paid early, however a prior payment of the public utilities of water returned a money order indicating the money order was outdated, the complex charged a returned check fee to my account. In addition the original money order was never returned to me and notice regarding this matter was never given for several months after the fact. I travel for my living and am away for extended periods of time email no phone call etc until a notice was attached to my front door claiming I owed close to 300 hundred dollars by my son who is a tenant also. In addition water usage is based on square footage compared to actual usage. As noted I travel out about 75% of my time so 1 person is using my utilities Please also note the returned money order amt for the water bill was paid at the time of notification.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:


File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status

Forgot Pin Number? ×

Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of OCT 2,2022 | 11:02 EST
Renters 116,574,427
Landlords 23,931,597
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