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Virginia tenants have rights, solving security deposit problems is your right...

Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped. Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.

What Virginia Security Deposit Problems Can the RPA solve?

Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
  • Security Deposit Refunds

    Getting your security deposit back promptly.
  • Charges to Security Deposit

    Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)

Already Filed a Complaint?:

Check real-time status of your complaint now:

Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Bed Bugs | Case#**-*621
FORT MYERS, FL - 33901 8248
Security Deposit Problems | Case#**-*569
New Wilmington, Pennsylvania - 16142 Vicky Villani was my landlord at 139 South Mercer St. in New Wilmington PA. She charged me a $400 security deposit and $400/month rent for the first 8 months, then $425 for the remainder of my 2 year term. She claimed she would send me my security deposit back and never did. I left the apartment in better condition than when I moved in (it was a mess when I moved in, and she claimed it was because she had just had knee surgery and couldn't clean...so I cleaned it up without an issue, and cleaned again before moving out).I would like my $400 back.
landlord is wrongfully evicting me | Case#**-*259
HOBART, IN - 46342 1051 my unit had a leak somewhere and it ran up a $800 water bill and i told landlord it was his responsibility to pay it and he refused i got a petition signed by other tenants and told him he needed to take care of his units or i was reporting him he does not fix any problems with the units he is a slumlord the next day he showed up with a eviction notice even though 3 days before he came and collected my rent he is evicting me out of revenge i need help fighting this i am a single mother of three and one is special needs i cannot afford to move and have nowhere to go
Noise & Harassment | Case#**-*163
NY, New York - 10014 Tenant in apartment 35 continually pounds on our floor at all hours of the night to wake us and accuses us of making noise when we are asleep. Noise is obviously originating from a different source. All civil attempts at communication have been met with hostility & further pounding.
He Have Not Fixed Anything. I Have Mold I Have No Wayer | Case#**-*128
Atlanta, Georgia - 30318 Well i have been here an he want fix nothing roof licking no water mold and he said to get these thing fix he going to go up on the rent
ABUSE, BREACH OF PRIVACY, ILLEGAL EVICTION IN 72 HRS, WITHHOLDING OF MONEY | Case#**-*579
SAN ANSELMO, CA - 94960 1016 MY CASE IS VERY COMPLEX. I SPENT THREE DAYS WRITING IT ALL DOWN. I WILL (TRY TO) ATTACH MY DOC. FILE TO THIS REPORT, IT IS MUCH LONGER THAN 2500 CHARACTERS. THERE IS NO OTHER WAY TO EXPRESS EVERYTHING THAT HAD HAPPENED. PLEASE BE KIND TO LOOK FOR ALL OF THE INFORMATION PROVIDED ON THIS CASE IN A DOC. FILE - I WILL TRY TO ATTACH IT TO THE SPACE PROVIDED FOR PICTURES/LETTERS. IF POSSIBLE, PLEASE HAVE SOMEONE CONTACT ME IN ORDER TO FIND OUT HOW TO BEST MOVE FORWARD. I HAVE PROVIDED HER ADDRESS AND HER PHONE NUMBER, I DO NOT HAVE HER EMAIL ADDRESS UNFORTUNATELY, ONLY A CRAIGSLIST LINK TO HER EMAIL ADDRESS, IF THAT IS OF ANY HELP IT IS: Yasmin Bahl <057bd43fb9183a5fa372d66ea41b2da4@reply.craigslist.org IT WAS HOW I WAS IN TOUCH WITH HER AT THE BEGINNING. I NEVER EVEN SAW HER POST - SHE WAS THE ONE WHO FOUND ME BASED ON THE AD I UPLOADED ON CRAIGSLIST LOOKING FOR A ROOM. I HAVE ALL OF OUR EMAIL AND TEXT COMMUNICATION. YASMIN BAHL, THE LANDLADY, LIVED WITH US. THERE WAS ONE OTHER TENANT IN THE HOUSE. PLEASE FEEL FREE TO GET IN TOUCH WITH ME RE: ANY DETAILS I MAY HAVE FORGOTTEN OR THAT MAY BE NEEDED. THANK YOU FOR YOUR KIND ASSISTANCE AND FOR BEING AN AGENCY THAT HELPS RENTERS IN SUCH HORRIBLE SITUATIONS. KIND REGARDS, PHAEDRANA JONES
Toilet & Stove Not Working For 3 Months. I Ask Numerous Times To Be Fix | Case#**-*238
Mesa, Arizona - 85206 i been to the office talk to different workers and i still have the same problem. its not healthy to have a broken toilet in the apt. we only have one and we have to go to the store to use the restroom. last month i had called because i had a emergency out town i was not going to make it to pay the rent on time they told me i had to follow what the contract said and payed late fees even after i called, but also on the contract it tells me that what ever needs to be fix it would with in 48hrs. its been 3 months n i still have a broken toilet. If i have to fallow the rules they should too I have 3 daughters living in the apt that smells, because of the broken toilet. I do not want to b living here anymore i have never live in a place that i don\'t feel like home. Im tired on complaining and nothing gets done, we can even cook in my apt. because the stove doesn\'t work right, I don\'t feel like i have to keep complaint. the last time i complain they said i was not the only one with a broken toilet that it was the plumbing in the building I asked the people that live next to me and upstairs and they told me there toilet was working fine, I called the office to tell them and the said they would send someone no one came till 2 days later and thats cause i saw one of the maintains outside and i asked him to please look at it he said the toilet has to be replace because it was no good any more now its been 4 days its still not working and no one fix anything. I would like to move as soon as possible, my daughters are home most of the time alone when I\'m working and they need eve thing to b working right in the apt. specially if I\'m paying my rent and getting charge late fee. We can not be living like that its not sanitary.
Breach of Agreement - Unsafe Living Conditions for me and my 4 yr old | Case#**-*856
Pearl, Mississippi - 39208 They have given me notice to vacate within 5 days and I have to appear in court.on Sept 27th. I received a notice from the Rankin Court Clerk on Sept 22. I paid my rent on time which was Sept 2, 2010 - the apartment complex failed to check the drop box and therefore assessed me a 95.00 late fee. They are saying that I owe $1482.66 with a breakdown as follows: cable saver program 80.00 -- I have my own account with Comcast pest 9.98 trash 15.98 water 17.96 base rent 950.00 (with showing 933.00) prorated gas charge 16.22 late fee 95.00 not only that -- I paid the power bill in the amount of 76.31 of which they have not applied to any of my bill The resolution that I seek is the return of my deposit and to move out with no monies owed since I am living in unhealthy conditions. When I first moved in Grady the manager informed me that there would be no charge for cable unless I choose to have extended channels and internet. They have proceeded to charge me anyway at 40.00 a month.
Landlord Threatening & Harrassing Tenants | Case#**-*246
ARCATA, CA - 95521 5434 This business is a SCAM!! The landlord supposedly is traveling overseas so you never get to meet him in person. (which is against craigslist SCAMMERS policy) He will threaten to KEEP all of your money (RENT & DEPOSIT) even if you give him a 30 day notice! He also threatens you personal life and professional life with information you have provided him over causal conversation. He uses this tactic as a fear factor of personal effects. (proof of this is in several email) He also tries to make you pay a full months of rent without prorating even if you move in after the 1st of the month. I almost made the mistake of giving them cash which they seemed very eager to get their hands because it would have been untraceable. I even ask about sending the rent/deposit money by mail to hold the place which they then suggested that I just directly deposit the rent money as well as the deposit into a bank account at "Wells Fargo" but then later states he'll send you a refund check from "Bank of America" (after he deducts several hundreds of dollars in fees without proof of service and/or receipts). CASH is UNTRACEABLE! Certified mail can be used as a means to obtain signatures for possible identity theft. Charges you for 7 months of PG&E even if you've never stayed at the residence overnight. Also charges you for 7 months of Internet use even though you refuse to use the Wifi connection and want to get your own. Then he tries to pull some religious guilt on you and bring GOD into the situation. (during phone conversations and/or email.) Then he tries to convince you to buy his religious books as another means to get more money! The use of bribery to keep as much money as possible was also used in this scenario. The individual was trying to play off human emotions instead of keeping it business related. He has some random guy give you an application then hand write a bogus letter for your rent/deposit as a receipt. They give you keys to 2 of the locks but not to all 4 door locks. Then lie to you and tell you there is NO set of keys for the other 2 door knobs. Then the guy secretly puts one of the door knobs in a locked position so that when he leaves and vanishes you accidently lock yourself out. They also give you some story about not doing business after a certain time of day so you have no way of contacting them even if there is an emergency situation. Then when you GET LOCKED OUT you are expected to pay for a $100 bill
Bed Bug Issue | Case#**-*505
EVERETT, WA - 98204 1801 We moved into the apartments and bought all new furniture (including new mattress and box spring.) Started to get bites and irritated itchy skin. We suspected at first it was something else that was causing the problem. Found a mature bed bug crawling on shirt that I wore to bed. I took pictures and showed the front office at the apartments. They hired a pest control company called Sprague Pest Control. When they came to inspect for bed bugs they made Kristina leave the apartment and wait outside. According to the pest inspection no bed bugs were found. Two days later Kristina wakes up in the middle of the night to an immature bed bug feeding on her arm. We caught it in a Ziploc bag and showed it to Karen and the head of maintenance. They said that it was not a bed bug. To this day we cannot sleep properly and we are still getting bit.

Deposit Dispute Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Me Get My Deposit Back?

As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.

Why is there a Filing Fee of $35

The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?

TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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Why do other Tenants File Deposit Complaints?

Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.

Does the RPA Guarantee to Solve My Deposit Refund Complaint?

We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.

Will My Name Show up Publicly?

No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


Common Questions About Security Deposit Refunds

All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.

The RPA Accepts All Rental Complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of NOV 17,2019 | 08:27 EST
Renters 113,737,787
Landlords 23,357,088
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