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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Noise Complaint Harassment | Case#**-*022
KISSIMMEE, FL - 34744 8496 The manager stated that the management company only complies to the opinion of tenants due to suggestive comfort levels versus following county and state ordinance levels. The tenant below has complained about the simple standards of living from my apartment stating there to be excessive jumping or running occurring in my unit when this never occurs. The complaints are suggestive that we tip toe around the apartment to avoid breaching the contract. The complaint is controversial on the grounds of opinions versus facts of if the occurrences are factual with compliance to county or state ordinances and regulations.
Repair Issues/Marijuana Odor | Case#**-*110
ANTIOCH, CA - 94509 7031 Since day 1, i have complained about issues that needed repairs in our apartment. Kitchen window, washer/dryer, dishwasher leaking everywhere! It has not been repaired and we\\\'ve been here 3months? I was told they were gonna do work orders, yes they came to take a look at the washer/dryer, but it has not been replaced with a working one! Not new! Marijuana odor still enters throughout our apartment. I have a 5month old son, and i cant even keep him in our living room because of the foul odor. Our bathroom smells like marijuana, we have to keep the door shut all the time so it doesnt enter our bedroom! I have complained about it since we moved in. And it seems like nothing has been done about it! Arent they suppose to make living habitual??
Repair Issues | Case#**-*687
Country Club, Missouri - 64506 There\\\\\\\\\\\\\\\'s damages that are making the apartment inhabitable...rooms cannot hold temperature because of damage/wore out doors and door frames
Black Mold and repaires not begin fixed proper or getting done | Case#**-*834
Milton, Pennsylvania - 17847 I ve continued to pay all my rent on time and take care of the apartment. However the things that I cant do the landlord refuses to fix or takes her sweet time fixing.
Breach of Agreement | Case#**-*096
Davenport, Florida - 33897 Monthly rent was agreed to include utilities but water was shut-off after 1 month in rental unit due to account delinquency from non-payment of landlord, which was breach of contract. Water has been shut-off 3 times, we went without water for 10 days, and electric has also been shut-off. Landlord has also been charging utilities that were suppose to be included in monthly rent.
Bedbug | Case#**-*455
milwaukee, Wisconsin - 53202
Violation Of Privacy, Retaliation By Property Manager For Seeking Legal Aid | Case#**-*724
AURORA, IL - 60505 5775 December 16, 2015 it was brought to my attention today by Lizette Taylor that the leasing office cellphone(s) has been used by former property manager Jackie Smith to hack into my private Facebook, email accounts and who knows what else. Apparently, Lizette Taylor has also been able to see into my private information as she JUST TOLD ME EXACTLY WORD FOR WORD a private conversation I was having between myself and another family member. Lizette Taylor became angry or offended regarding a conversation she was able to read off the company phone pertaining to Jackie. However Lizette became angry or offended when I advised I would be contacting Aurora Police Department to seek my legal options for initiating an investigation and filing possible charges against that person (former employee/property manager Jackie Smith). Aurora PD advised that since the action involved my social media that makes it an automatic internet crime, but due to the influx of terrorist groups hacking into various unsuspecting account holders of social media, banking information etc those are handled strictly by the F.B.I. So I was further instructed to contact them. 24 hours after I filed my initial complaint with that Federal agency at approximately 11:20 a mysterious work order was submitted into the system for a repair to the \"Living room post\" inside my apartment. I have it set up to receive notification whenever I pay my rent, a work order is put in or completed. The same day, December 17th at approximately 1300 I received another notification of a rent increase for \"pet rent\". Due to a significant oversight by the manager who was here (Kelby Cookus) in June 2015 when I moved to the property (she neglected to advise the tenant entrance isn\'t handicap accessible which was\'t discovered until hours after I moved in and was using my wheelchair) so she agreed to NOT charge me for my two cats as a sort of apology for the mistake. I NEVER mentioned to this Lizette Taylor that I have cats as she\'s only seen my service dog. So how would she know that unless unauthorized or unnecessary entry was made into my unit on December 17, 2015?I sent an email to the owner again about that matter and no response.January 19, 2016 I was served a FIVE DAY NOTICE for eviction. She\'s refusing to release a package to a neighbor to give to me knowing FULL WELL I can\'t carry the huge box. This HAS TO STOP!!
Bed Bug Complaint | Case#**-*847
I informed crossroads management 3/17/2014 of bed bug bites, they tried to force me to sign a contract agreeing to pay there pest control $800, we were exposed to bed, and they are refusing to spray without me agreeing to pay a bill I cannot afford
BedBug Infestation | Case#**-*430
San Antonio, Texas - 78251 Over the past 4 months my boyfriend and I have been dealing with bedbugs in this \\\\\\\\\\\\\\\"new\\\\\\\\\\\\\\\" apartment complex. We\\\\\\\\\\\\\\\'ve tried to get the apartment complex to come in a spray but still haven\\\\\\\\\\\\\\\'t had anyone come or call. We call almost everyday with little to no results. We\\\\\\\\\\\\\\\'ve tried different methods as well as a lot of money to rid this \\\\\\\\\\\\\\\"new\\\\\\\\\\\\\\\" apartment of bedbugs but still no luck. We\\\\\\\\\\\\\\\'ve also seen centipedes in our \\\\\\\\\\\\\\\"new\\\\\\\\\\\\\\\" apartment as well as thousands of small and big roaches. We keep everything clean and off the floor but still finding an infestation everywhere. For the price we pay for this \\\\\\\\\\\\\\\"luxury\\\\\\\\\\\\\\\" apartment we shouldn\\\\\\\\\\\\\\\'t have a gross infestation like this.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




Forgot Pin Number? ×


The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of MAY 22,2022 | 04:22 EST
Renters 116,214,577
Landlords 23,858,716
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