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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

substantial living condition | Case#**-*631
Santa Ana, California - 92703 I lost my home and desperately looking for a home right away for my family. I signed the lease on Feb, 19, 2010. After quick look and seeing people were fixing it. I ask about the air condition, Mr. Andy told me the air condition works well. After I moved in for about a week, my 9 months old and I cough a lot, not sure why? I found out, there some minor problem, on both bed rooms up high onto the closet with hills after hills of dust paint were left there. I told him about it but he does nothing, so I forced myself to claim up and vacuum all those painted dust. I even took pictures of broken and paint over bath facet and send it over to him but still have not done anything about it. A week before we move in, Andy also called me up and said, he believe the space for the refrigerator may be too small for a stand size, because of the add on cabinet, but he will fix it for us. Still now nothing happen. My refrigerator is still in the middle of my kitchen. However, when we moved in the story change; from minor prepare he did not deal with and the over heat of my home. After I talk to him about the air condition on March, Mr. Andy, home owner told me the heater does not work and the thermostat is connected together with the air condition, therefore the air condition will not work unless the thermostat wire back in. I asked him to wire it back in for us, because it is getting hot. Soon after, he told me the air condition unit does not work, he need to replace the new one, which will cost him 6-8 thousand dollar, which he doesnâ??t have the money to fix it. He said donâ??t worry, he been following up the weather all the time and wait for the right moment before the hot heat kick in. I told him, the weather cannot tell how hot this condo can be. It cans be 78 F outside, but this condo can be 88F to 90 F in the house. After 3 months of talking about the over heat of continuously 87-90 degree in the condo itself, my son got really sick twice the heat not just endanger my son health, but also my wife and I. I got nose bleed almost every day and head ache. The mugging air is hard to breathe and give us such stress. Mr. Andy email mail me back, stated â??he is too busy with his work and his family, he has no time to take care of my problem yet.â?ť After I told how I stressful we are, he decided to send someone to estimated the price. 5/07/2010 he send someone to estimated the price, 05.27.2010 he finally installed the air condition. He was there. 0
Rental partial deposit held | Case#**-*479
Newark, New Jersey - 07106 I cannot get out of my current lease so therefore I cannot move in the other apartment. I've called to notify the agency and they haven't been of further assistance. I've put down part of the deposit as "hold" money but now they refuse to give it back to me. I did not sign a lease, to my understanding and what the agent told me prior to going down to the office, I was going to fill out an application (which is to be processed by the landlord). Less than 24 hours later I was called to be notified that my lease was ready to be signed. The agent showing the apartment told my husband and I that all we needed for parking was a permit allowing us to park on the street, but forgot to mention that such permit will cost us $150 a year (starting January and ending December) meaning we will need to renew at least once during our 1 year contract. We spoke to the manager Richard Jordan to no avail, then spoke to the broker on the premises and the latter was very unprofessional. During a phone conversation on the phone he told me: "stop being a child and just the rent the apartment!" When I further requested my money back he mentioned to "just take him/them to court then!" He became even more belligerent when I requested to speak to the "Landlord" since he kept saying that "the landlord will not give you the money back". They made decision on the landlord's behalf when I inquired to move in on the 15th of May since I didn't realize that we were already at the end of the month (of April), and that indeed May was imminent; but when I requested the "landlord"'s information, the "broker" became very agitated. Money was put down for hold on apartment, no guarantee was made as far as acceptance of said application was made at the time until after investigation. When I told the broker that it wasn't a guarantee that my application was accepted at the time, he told me "money was taken from me so obviously my application was accepted". As I was there to speak to the manager, the agent (who showed us the apartment) specifically told him: "make sure you use the other application" That shoud've been my indication to leave but unfortunately I stayed, and filled what became a 'doomed application'. I'm not understanding why they refuse to give me back my money if it's just a rental application and actually not the lease. I'm so frustated right now because I've wanted to move out of this unsafe neighborhood to a safer one with my kids since last year. I sacrificed to move but
Breach Of Agreement | Case#**-*125
Dallas, Texas - 75287 Landlord has not specified all fees to be paid by tenant. I received bills for services I was not told directly about. Landlord has started eviction procedures against me and my brother. and made threats of eviction against me and tried to deny it.
Bed Bug Infestation | Case#**-*021
HUNTINGTON PK, CA - 90255 5702 We first complained about a problem 6 month\'s ago and the landlord has not fixed the problem yet! The manager has supposedly fumigated twice and I notified him it was not working that they need to bring a professing that knows what he is doing to fix the problem and it has been 3 weeks since that conversation and still has done nothing!! We have been suffering from physical and psychological discomfort resulting in sleeplessness and increased nervousness and anxiety including Delusory Parasitosis. As parents we constantly live in paranoia knowing how these bugs crawl on our kids while they sleep. And having to calm or kids down when they wake up crying because they are so itchy.
Bed Bug complaint | Case#**-*100
LAKEWOOD, CO - 80228 2532 After I made several calls regarding this issue, it took 3days to reach them, I had to continue calling because no one ever actually called me back. I was told they have already had 3 other complaints regarding bed bugs and they asked that I please not let other tenants know. I thought that was also odd, in order to successfully eradicate the problem it requires that the units around mine be inspected , as well. They finally scheduled an appt for someone to come spray. I researched the how that type of treatment was done & it requires the exterminator return 4days after his 1st visit to spray again because the eggs will have hatched. Since the spray doesnt kill the eggs it requires multiple visits in the beginning to make sure they are gone. And since they have asked the tenants that have complained to not tell other tenants, then the bed bug problem will continue to grow. Its cost me a lot of money and I only receive a disability check each month. I dont even have a couch anymore. The exterminator came on sept. 21st and never returned like they were supposed to, ive left my apartment prepped so they could treat it a couple times like they should in beginning. I am disabled and had to do this preparation myself. when I call them they ask why am I so upset? Now I feel like they are retaliating against me because theyve been calling threatening to tow my vehicle because the tags are expired, which I havent had the money to get my tags renewed because Ive spent so much money in the bedbug issue. They also told me I have made the hallway in front of my unit look bad because of all the trash, but its from my bed bug preparation & I live on the 3rd floor w/ no elevator & I am disabled. My family cant even come over in fear they will spread to their home. Please help me.
Neigbor having bed bugs and now we are infested | Case#**-*766
SUNNYVALE, CA - 94085 3726 The neighbor told my mom that she had bed bugs but neglected to get a professional to spray her apartment due to the strong chemicals because she has 2 small children. Now we have bed bugs and we just got our apartment sprayed but its going to be a never ending issue for us if the neighbor doesn't get her apartment sprayed. I called the city of Sunnyvale and they informed me that the landlords can not force her to spray her apartment if she doesn't want to do so. This is becoming a safety issue and big expense for us.
Air Conditioning Not Cooling | Case#**-*014
CONWAY, AR - 72034 6752 My air conditioner is not properly cooling. No matter how high I set the temp my AC continues to run without reaching the set temperature. My landlord keeps saying nothing is wrong with it. There is definitely a reason why my apartment isnt cooling. I have a window that is not caulked. I asked the landlord to caulk it and he said “I will get to it this week but it won’t make a difference.” I just want to know what will make a difference. I have spent almost $400 on a portable unit just so I can occupy my apartment day and night. I can set the temperature to 90 from 80 degrees and it’s at 90 in 5-10 minutes. I am very very uncomfortable.
REPAIR ISSUES | Case#**-*776
DALLAS, Texas - 75231 On December 14, 2015, there was an incident of water flood inside the property caused by washer/dryer unit malfunction. The damages were extensive and caused the floor in all bedrooms, bathrooms and closets to be saturated in water. The landlord did not offer to give me another apartment during the time of construction. Therefore,I had no where else to go. I was forced to live on my sofa in the living room during the entire repair process. 1st problem: The landlord hired contractors that did not remove all the wet corporate as requested. The carport has since molded and was never treated. 2nd problem: The landlord did not hire anyone to clean all dust and dirt after repairs were completed by the contractors. Every part of the house is filled with dust and dust is coming through vents. 3rd problem: The contractors use the tenant\'s personal property during time of repairs. The tenant should be reimbursed for these items 4th problem: The garage wall still has mold and was never repaired. 5th problem: The tenant needs to be reimbursed for electric bill for time period Dec 14 - Jan 5 (during time of repairs) 6th problem: The contractors left trash after work was completed and tenant had to cleanup after them. 7th problem: The landlord didn\'t try to fix the garage after the motor shorted out due to water damage. As of today, It still doesn\'t work. 8th problem: The landlord didn\'t try to fix the washer after damages. i drive had to the laundry mat to wash and dry my clothes. I need reimbursement for my time, travel, and expenses.
Repair Issue/Break-in (key Entry) | Case#**-*412
I am asking to terminate the lease at 141 B Sycamore Lane Effective 12/7/13 due to the fact that I have called on numerous occasions concerning the squeaky floor of the neighbor above my head. He walks the floor all night and it is impossible to sleep. Nothing was done about it and instead I was told I'M irritating the property manager. Please keep in mind that I was relocated to this property after renting space for 6 months at 341 Oakland Street #27 because of black mold problems. I am also ready to move out due to someone breaking into my apartment with a key and stealing all of my jewelry valued over $5,000. Supposedly, no one has a key besides maintenance (3 guys). I have a full police report stating such. I consider myself a hardworking single woman who was just looking for a comfortable and safe place to live, which I feel was not provided to me and really can't sleep at night now.
Noisy Neighbor Disturbances/Transphobic And Sexist Apartment Manager | Case#**-*903
CINCINNATI, OH - 45202 2333 Sexual harassment and Trans phobia at Page Tower Apartments/Owned by Union Baptist Church My name is Talina Simpson. I am an openly gay, non-gender conforming woman. I have lived at Page Tower Apartments (Owned by Union Baptist Church, located behind the Page Tower Apartment building) for 9 years. Seven of those years have been nothing but harassment and noise that has caused me anxiety and has negatively discouraged my guests from wanting to visit me at my place of residence and has also caused years of irritation to my family members whom reside in the building as well. In the last 7 years, the apartment manager has tried to start arguments with me when I would ask him questions regarding my residency or when I reported to him noises being made around my apartment unit. I suspect that he has always been in cahoots with several older, black male tenants( and a few female neighbors also) and has encouraged them to make noises around my apartment unit in an attempt to harass me for dressing handsome and having no interest in dating men or older people. I’ve met several black men and women in my life that has had a problem with my sexuality and how I dress. It makes them seemingly uncomfortable with the sight. In the first 2 years of residing at Page Tower Apartments, I already suspected that Mr. William Byrd found me to be attractive and at this time, I didn’t dress non-gender conforming and didn’t look trans gendered to anyone in the building. I remember Mr. Byrd smiling at me as he looked me up and down as if he was pleased by my physical appearance when he inspected my old apartment before I moved into Page Tower Apartments. For the first 2 years of residing at Page Tower, Mr. Byrd seems to enjoy conversing with me on occasions talking about the weather and life in general. I even remembered that Mr. Byrd complimented me a few times on how I dressed (within those first 2 years) at that time whenever he would see me around the apartment building. He would say things such as “You look nice today”. I have seen him checking me out several times in the past, but I didn’t think much of it. I was never complimented by Mr. Byrd ever again after I started looking more “Tom-boyish” and became more openly gay (which was 2 years after residing at Page Tower Apartments). I noticed that when me and him wasn’t talking about things such as the weather and life and I would switch the conversation and start expressing my concerns about my apartment lease or something else regarding my residency at Page Tower, Mr. Byrd would suddenly become annoyed by the switch up of conversation and become a little irate, annoyed, disappointed and very dismissive. This has happened almost every time I would attempt to communicate with Mr. Byrd regarding my residency at Page Tower Apartments. When he would become rude, I would just say “okay” and leave the situation. Conversations with Mr. Byrd got worse when I started to look more non-gender conforming or trans gendered to him and others at Page Tower Apartments. The harassment started after I started getting military haircuts, wearing male urban clothes and wearing my rainbow bracelet on my wrists. Also at this time (after about 2 ½ years of residing at Page Tower) is when I started experiencing harassment with older black tenants, mostly older black male tenants. One black male looked me up and down as if he didn’t like how I was dressed leaving the building (this was around 2010) and when I tried to open up the second door entrance of the building for him in a courteous manner as I was leaving the building for work, the elder male was rude towards me for doing so. Another day, he seen me on the first floor where the Page Tower Management Staff Office is located and started calling me names such as whore, slut, etc. The management staff witnessed the confrontation and did nothing. They didn’t even ask me what was going on, which they usually do if there is a confrontation in front of their office or somewhere on the premises. In October of 2013, I begin to report to the Page Tower Management Staff that I was beginning to hear loud noises and loud music coming from above my apartment unit (at the time I was living in Apartment unit 412). I was told by the management staff to write down the dates and times of the noises. I did. After 3 months of writing down the dates of the noises I gave the information to Mr. Byrd. Mr. Byrd became rude and argumentative with me when I expressed that I believe that the individual that lives directly above my apartment (apt. 512) unit could be making noises because he has some mental problems. Mr. Byrd told me I had the wrong guy. He didn’t believe me and believed the noise was coming from further up. At the time, nothing was done about it and Mr. Byrd never told me or gave me the option of filling out a noise complaint form until I spoke to his superiors about how rudely he handle my complaint and I notified the landlord regarding the noises. This is when I started to believe that Mr. Byrd could be telling tenants who reside around my apartment unit to make noises to irritate me on his behalf. I suffered for 2 ½ years of hearing these noises in my apartment unit (apt. 412). I often used earplugs and put on my headphones on to listen to my music to keep myself distracted from the noises. After contacting the Better Business Bureau, Nelson and Associates offered me the opportunity to live in apartment 912, which is directly below my mom’s apartment unit (she lives in apartment 1012). I accepted the apartment. In my new apartment unit, I have an older black male tenant that lives below my apartment unit (he lives in apt. 812) and now on several occasions have played his music so loud that I can hear it in my apartment. I had 2 older black males that have lived directly across from me (in apt. 911). The first man I remember easily because he was friends with the rude male tenant that called me a whore in 2010 in front of the management office. I heard the two make comments towards me such as ugly dyke as I passed by them in the building a few times. And now I was coincidentally placed in the apartment unit across from this guy in 2016. Since then, I now have a new older male tenant that lives in 911 that slams his door every time he enters or leaves his apartment unit. I believe that these tenants are in cahoots with Mr. Byrd, and Mr. Byrd encouraged these tenants to slam their doors, play their music loud, throw their furniture around, etc. in an attempt to irritate and harass me. There are two elder security guards that have become seemingly good friends with the Page Towers management staff in the past 2-3 years. One of the security guards is an elder black male whom seem to give me dirty, mean looks when I enter the building and he’s on shift. One of my cousins visited me in June of 2016 and was given a difficult time entering the building and my cousin made me aware that the security guard referred to me as a “Man” in a rude manner towards her. The second security guard is an older black female that can be very rude and very loud when communicating with both tenants and visitors while on shift. I was told by another tenant that these security guards are boyfriend and girlfriend which is what I believed to be true. At first glance, the female security guard kind of crossed me as a butch woman that’s bisexual and I had a sense that she may be attracted to me, but I showed her no interest whatsoever. Some of my family members recognized this female security guard as well when they came to Page Tower Apartments to visit me or our mom. They told me that she use to have a military haircut in the past and was a drug addict that they seen often on the streets in the downtown area. There was one occasion when I was having some plumbing issues with my bathtub where there was a possibly clog that was causing my tub to fill with water on its own. I called emergency maintenance. Afterwards, she showed up to my apartment unit while on the phone with maintenance describing my plumbing issues to him. After she got off the phone, she proceeded to make small talk with me complimenting me on how delicious my dinner looked on my stove and said that I should cook for her. I didn’t say much other than thank you and she left. Since then, this female security guard has harassed a few of my guests who’s came to visit me over the past 2 years and she’s even harass my mother’s guests in those 2 years as well. Again, I believe Mr. William Byrd gave these two security guards’ permission to harass me, my guests, my mother, and my mother’s guests. Mr. Byrd has also been rude to both my past LGBT guests and mother’s guests on several occasions. I think it was around 2013-2014, I felt my disability privacy was violated by the Page Tower Management staff when I was practically bullied into stating on paper my specific disability that is keeping me out of work in order for me to be approved for “Financial Hardship Exemption.” Page Tower’s Management Assistant, Valencia McNeil told me that I had to state my specific disability and have it confirmed by my doctor in a letter in order for me to be eligible for “Financial hardship exemption.” I recently was informed by my disability lawyer that the Page Tower Management staff could be in violation for asking me to reveal my specific disability to them just to qualify for “Financial Hardship Exemption”. Since 2012, I’ve been dealing with several disabling conditions that I have to manage on a regular basis. Some conditions I was born with (such as Sarcoidosis). I had no problem making the Page Tower staff aware that I was in the middle of a disability claim, but I always felt uncomfortable with the Page Tower Staff asking me to state my specific disability because I did not want to reveal my specific disabilities to them because I knew that they could possibly use it against me or defame me with the information. I only told them about one of my disabilities, which is depression. I’ve never been suicidal, institutionalized against my will, never attempted to be violent towards anyone unless I was forced to defend myself, and I have never been in trouble with the law, ever. Social Security Psychologists and my doctors have already ruled my depression as mild and not life-threatening. Social Security is mainly concerned about my other medical conditions that can be life-threatening. But I gave Valencia McNeil the doctor’s letter notarized from my doctor (as she requested from me) along with a written statement by me requesting financial hardship due to my specified disability. I was unemployed at this time. I still wonder why I couldn’t request financial hardship exemption simply due to unemployment, which should have been valid enough to qualify for it. I believed that Page Tower staff was trying to discourage me from claiming financial hardship exemption because it would be more difficult to try to kick me out of the building for non-payment of rent. It was clear that Page Towers, that’s owned by Union Baptist Church, didn’t want a Trans gendered, openly lesbian woman living in their apartment building. I believe that Trans phobic neighbors (some who are also church members of the Union Baptist Church, that’s located behind Page Tower apartment building), along with Page Towers/Union Baptist staff members have come together over the past 7 years of me residing at Page Towers to do everything in their power to discourage me from continuing to live at Page Tower Apartments. Valencia McNeil at the time also told me that I would have to pay back 25 dollars for each month I claimed financial hardship exemption, but I later found out that was false when I spoke to a HUD representative later on after we spoke. I have reason to believe that the Page Tower staff and the two security guards that work the night shift at Page Tower Apartments are in cahoots with each other and one of the Page Tower staff members told the female security guard about me dealing with depression, which lead to the female security guard defaming me by making a female friend of mines (whom visited me a few times at Page Tower Apartments) aware of my depression. In 2016, a female friend that I was trying to get to know came to visit me at Page Tower Apartments. Me and her seem to get along well the first two times she came to visit me. The second time my female friend came to visit me, that particular female security guard was on shift. I came down to greet my friend and notice the female security guard and my friend knew each other from somewhere and was talking about a show. Later, my friend revealed to me that she met the female security guard at past church functions. Again, I already suspected prior that this female security guard may have a crush on me. The third time me and my friend met up at my apartment, she seemed weirded out by me all of the sudden. She seemed like she was a little on guard around me after the female security guard seen me and her together and I believe the female security guard discouraged my friend from continuing to communicate with me by telling her that I have depression and probably made me out to be a crazy person. I noticed my friend afterwards started to refer to me all of the sudden as being a little crazy.” After a few more times of meeting up, we stopped talking since it seemed that she lost interest.

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of SEP 19,2019 | 07:20 EST
Renters 113,578,361
Landlords 23,324,799
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