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Rent Problems Are Frustrating; but you're not alone:
Thousands of tenants rely on RPA to solve problems

Unsanitary living conditions | Case#**-*114
colorado springs, Colorado - 80910 2 weeks before I moved in I was promised that I would see the place did not get to see the apartment until the move in date, which was pushed to October 3rd, the original move in date requested was October 1st, because they said the apartment still was not ready. On the move in date it looked as though someone had just moved out, and it was very filthy, the carpet was, burned there were no baseboards in bathroom, no shower rod, no blind in the living room window, the blinds in the bedroom are damaged, and a closet door was broken. I had to pay extra money to the people that were helping me move in because I was unable to get into the apartment until they fixed the closet, installed baseboards in the bathroom and cleaned the apartment. I was able to move in four hours after signing the lease with damages. I still have no blinds my window has been completely open since I moved in and broken with air seeping in and a damaged screen. I have pictures of everything. They said the heat will be on this Wednesday and there is still no heat, which is a big problem as I am anemic. I have taken some advice from a friend and have been using the stove.. I missed a day of work due to the late Thursday move in date, and did not get prorated for the two days I was unable to move in. Roaches are of bigger issue because the apartment is completely infested even after 10/10 when pest control was supposed to be conducted. Already I have woken up with two bugs on me as well as a beetle that eventually came inside from broken window/screen. I was promised that work orders were submitted but there are still no changes. I have no where else to go but I cannot live here. The place is filthy and promises are broken. I even have a copy of the living conditions report that was signed off by property management, though they did not do the walk through with me to list damages.
Tenant And Landlord Harassment | Case#**-*666
Landlord has allowed tenants to verbally threaten me and my children on a daily basis. After repetitive request to have the neighbors stop verbal threats and aggression from next door neighbors, the landlord has not provided any assistance. I am in fear for my safety and my children. (3 young boys ages 9, 7 and 6) The police have been contacted and have told me that I will have to have a physical injury from the neighbors before the authorities will get involved. The landlord suggests I break my legal contract (lease) with him in order to move but I will then not be financially able to move.
Issue Breach, Repairs | Case#**-*122
Vincent bought the house with us still living in the apartment.the tenet on the second floor moved out telling us she had bed bugs. Once someone for Vincents came to let us know who to send are rent to came by the house we told him about the issue of bed bugs being on the second floor and the repairs in are apartment. He told us hill handle it on October once they take the property over. They haven't fixed anything and now we have the bed bug infestation downstairs of the house there is a two year old in the apartment as well an three adults. We are not reliable for extermination of the issue because it came from they upper unit witch was told to them that the tenet had them.
Noise Complaint/let Us Out Of Lease And Kept Our Money | Case#**-*148
it started with our downstairs neighbors calling the manager on us for doing laundry past 9:30-10pm the washer and dryer were in unit. and quiet. it was nowhere in our lease where we could not do laundry at a certain time. they called the police on us and the first night i did not come to the door because i was not dressed. then 2 days later the neighbors called the manager on us again and she called the police and i was given a ticket for noises prohibited for 124.00. then they mailed us a 5 day . after that i contacted the management/leasing office and they agree to let me out of the lease and charge me a daily rate for the days i was there AND SAID THEY WOULD REFUND THE REST . i moved in on april 15 and was out by april 30 . and paid 1 1/2 months in advance with a 300.00 deposit. when we were out i called about getting the money back and they gave me the 300.00 deposit back and said they were keeping may\\\'s rent of 1237.00 and that was not the agreement.
Outrageous move out charges | Case#**-*952
Upland, California - 91786 Moved out December 2011 and received a bill in January 2012 requesting a payment of just under $2000 after keeping my security deposit of $500. Per my rental rights I immediately requested copies of invoices/receipts to show proof of charges but did not receive within the time allotted by law. Requested again numerous times and finally received a voicemail confirming they will sent. Now into March 2012, still no receipts/invoices. Contacted anchor Pacifica again but no response. Early 2013, bill was passed to collections attorney. Explained to attorney that I will not pay such an amount until I see proof of charges. He understood my position and he requested this information from Anchor Pacifica and they conveniently provided them to him which was then passed to me with an email from an anchor Pacifica employee admitting that one of the charges was less than they originally charged me (ie. $250 was actually $200) there was also a charge for new countertops when the manager confirmed they were fine during our walk thru. (I also have pictures from the walk thru) While she she also explained they don't have physical proof that the receipts were ever sent to me to begin with back in 2012 she quickly dropped the total amount from just under $2000 down to $791. Given the cost discrepancies and the immediate drop in the total amount due, it proved to me that this company is unprofessional and dishonest. I then wanted to clarify if this new total of $791 included my $500 deposit and in the process of waiting for an answer to settle this once and for all, it was placed on my credit report under collections, for the full amount of under $2000 in June $2013. After admitting to at least one discrepancy in the cost, Anchor Pacifica still placed this on my credit report with an incorrect total amount. I have a very strong, positive rental history and am a responsible, respectful tenant. Never have I seen such outrageous charges and in fact received all or most of my security deposit after move out. With that said I am prepared to provide references from previous rental companies and pictures upon moving out of Mountain Crest
Severe Bed Bug Infestation | Case#**-*450
We have suffered from bed bugs for two years. They are damaging our property, our skin and our mental health. This problem needs to be taken care of immediately.
Breach of Agreement | Case#**-*165
AUBURN, AL - 36832 2622 We signed a lease for a furnished apartment on 7/16/11. The appliances included were washer, dryer, refrigerator, microwave and stove. The dryer has not worked since moving in. We have requested since August that the dryer be replaced. As of today, the dryer has not be replaced and managment will not return my phone calls.
Lead paint, black mold, rodent infestation | Case#**-*667
Brattleboro, Vermont - 05301 We have lived here for 2 years and in that time we have told and shown the landlord that the windows and ceiling fan leak and the damage it has created, because of the water damage the paint is chipping, peeling, and cracking; and because there has never been any lead inspection done, there is potential lead paint being exposed. The landlords solution to the water problem is to rearrange our furniture so that it doesn't get leaked on and to put buckets and towels down on the window sill. Also, due to water damage the panals on the walls are bowing outward, yet again exposing lead paint. The exterior paint of the building forms bubble pockets of water from excessive and improper painting. The bathroom bathtub wall panals have completely come unglued from the original wall and has formed black mold, due to moisture. We have also caught more than 20 mice and several shrews in our kitchen. I have provided pictures of my concerns.
Unfair Lease Practices and False Documentation | Case#**-*403
Tampa, Florida - 33614 Now in terms of repairs, the management team that are in place, are not the most approachable of persons, and are really not all that concerned about the tenants or about repairing the apartments.They also falsify documentation. When I moved in, the carpet I had on the floor was already about four years old. I was expected to keep a worn out piece of cheap carpet clean for the next two years, and inconvenienced the management when I asked that it be cleaned upon the renewal of my lease. I informed management of leaks behind the bathroom wall and from the ceiling but NO ONE seemed to care.I moved out on the 16th of July, yet they have documented my move out as of July 19 2011. They are charging me for carpeting replacement(the carpet will have to removed and replaced anyway upon my move out as I was there two years and have asked that they keep my deposit. They have charged me for failing to give them notice of my move out..my lease expired on the thirty first of july. They were given a WRITTEN ten day notice. I have several witnesses to this fact. In recent weeks, PRIOR TO MY MOVE OUT, a soap dish was repaired BY MANAGEMENT with Dollar general gel glue, but it soon came off the wall. I should mention the electrical problems that are prevalent in and around this complex as well. The bathroom with the leaks behind the wall has electrical problems as well. We had to use a lamp back there in order to see. My daughter was scared that the lamp would tip over and electrocute her. Sadly, this is an example of a band aid situation where the band aid is applied to assist in the healing process, but the scars remain. I stayed only two years. There are many more tenants there who continue to remain under such unsecure and hazardous conditions. I asked why the exit and entrance gates were never repaired and I was told that the thunder storms make the gates lock up so that no one can exit. Folks, it needs to be fixed. I saw people, who were not tenants, come into the complex, eat their MacDonald??s food and toss the garbage on the ground before exiting. I have seen people use drugs at the pool area and even use it when it was off limits by breaking into it. My family also doesn??t appreciate it when you inform our neighbors of our moving out. That was an invasion of privacy and we should have been the ones to tell them personally as the relationships were rewarding and comforting as we were all bonded in our grievances. All your company wants is its r
California Civil Code §1941.1, Landlord Obligations - Bed Bugs Issue | Case#**-*095
WHITTIER, CA - 90604 3452 Dear Minnie Lucero, we are writing this complaint because we do not feel we have caused the bed bug problem. We have not traveled or gone to any hotels. We remember you mentioning that the apartment next to us, \\\"was a mess and required a lot of cleaning up.\\\" Now it is worth mentioning that we have never had any pest or bedbug problems until we reported it to you in the middle of February. No one in our premises travels or went anywhere. We have noticed that there is a ton of furniture, mattresses and other related items in the dumpsters outside of our apartment complex weekly. In fact, sometimes the trash is overflowing that people just place it outside of the dumpsters and one must walk by it to get to their carports. We are very clean in our apartment and take extra care to make sure of it. We were surprised to have found out we all of a sudden contracted bed bugs and reported the problem promptly to you by presenting our captured bug in the office. You sent the sample in for analysis and confirmed it was, indeed, a bed bug. We appreciate you immediately contacting the pest control company and helping us in dealing with the problem. However, we don\\\'t feel it is something that can be pinned, moreover, proved that we were the ones that brought them in. There are too many people in the complex to be able to exactly pin point where the problem came from. It could have come from anyone of the residents in the entire complex or even from a maintenance worker. It should also be noted that a review online exists stating the following on October 6, 2016: …”random bugs in room. Management has yet to respond other than putting a 3 day notice on my door after the complaints.” Bugs in room can only imply that the apartment has a pest problem and we were not told nor made aware of any “bug” problems. We feel that due to California Civil Code §1941.1, Landlord Obligations, California state law requires a landlord to provide and maintain clean premises, free of rubbish, filth, garbage and vermin. In this case the vermin being the bed bugs. We would appreciate you to release us of all financial responsibility to this matter as we have fulfilled our obligations set forth in California Civil Code §1941.2, Tenant Obligations. Respectfully, Ronald Mathis, Diana Pomeroy, and Mona Menjivar

Complaint Process in 3 Simple Steps:

  • File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
  • Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
  • Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.

Complaints Tips:

Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution

How Does the RPA Help Resolve Rental Problems?

Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.

Complaint Filing Deadline:

  

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File Complaint $35 Processing Fee Required

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Why Does the RPA Now Charge a Processing Fee?

The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)

Tip: On your complaint form you can request that management reimburse you for RPA filing fees.

How long does the process take?

The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.

Tip: To speed up the process... On the complaint form request reasonable and fair solutions.

Does the RPA Guarantee to Resolve Every Complaint?

Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.

Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.

What Happens After I file a Complaint?

Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Protection Against Landlord Retaliation

Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.

Tip: Check your case status at least every 3 days. (Respond / update your case as required)

Who Can File a Complaint with the RPA?

Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.

Tip: When possible, try resolving your problem with your landlord before filing a complaint.

Complaint Filing Deadline:

  

File Official Complaint

File Complaint $35 Processing Fee Required

Check Case Status

Check Case Status




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The RPA accepts all rental complaints.

Common Complaints

  • Unlawful Entry/Eviction
  • Management Problems
  • Neighbor Problems
  • Billing/Fees
  • Application Denial
  • Landlord Harassment
  • Collection Disputes
  • Lock Out
  • Short Sale/Foreclosure
  • Discrimination

Rental Statistics /Clock

As of JAN 25,2020 | 01:15 EST
Renters 113,925,977
Landlords 23,395,202
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